Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

I dislike that I can not be logged in on multiple devices.

There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.

Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.

The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.

Remote access and recovery management are the key benefits that we have gained.

Nothing to Dislike but Lack of Linux agent is killing us.

This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size.

The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also.

I was using a home grown solution that was clunky and I didn't really have time to build out. This has what I need, and the cost is far better then other solutions.

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.

It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good.

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

ATERA is easy to use, fast and very reliable platform for remote management and.

A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

I like the remote management ,bundling with Splashtop, integration with Anti-Virus and other packages. There is far more features than we use.

We can quickly see where there are problems through the dashboard.

I feel happy with this tool, it helps me a lot.

Patch alerting is weak; Not sure about Antivirus alerts.

They actually care about their customers and their success. The flat per technician pricing is fantastic.

My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

The willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.

The PathSolutions team also takes feedback from us for feature requests and will include new features in the updated versions of the software at NO ADDITIONAL COST.

The console gives me just enough information to give me a warm feeling that everything is ok, without an overload of messages when a slight issue pops up.

Ease of use and all of the capabilities it gives our team.

Easy to customize scans to disregard test and dev environments. Displays can be tailored to the intended audience.

New features are included at no additional costs.

So currently I do not have anything that I don't like about the product.

They are fair with the licensing costs per port, and the support contract is reasonably priced as well.

Rapid discovery of SNMP-enabled devices. Collected information has a small footprint that is easy to save offline.

The company is also amazing. They treat you amazing and are incredibly knowledgeable about their product.

These guys are fantastic. The engineers and developers behind the product are truly dedicated to bringing a feature-rich and powerful tool to everyday network engineers.

Overall, it has been great, especially in regards to the support we have received. Their support is top notch.

There are several things I like, with the top two being the daily reports I get emailed indicating overall network health, and the second being the overall ease of use.

Covid has also limited our need for the short term.

It gives me great comfort to know that the software will tell me this without the usual RED-ALERT-DANGER-WILL-ROBINSON-KLAXONS of other products.

Provides large quantities of information, easily, at a reasonable cost.

I have used many other other tools, don't want to mention any names, but this is simply the best out there. And it is so simple and quick to install and have running too.

The product is great but the best part of TotalView is working with the developers at PathSolutions. Great customer support and great people.

The dashboard is easy to use and helps you diagnose issues at a glance. This software has been essential for keeping our network healthy and efficient.

Rapid updates and the ability to get as granular as you need to be from the screen that you are on. Reports that can be tailored to the level of the recipient.

I don't really feel there are any cons. I've tried other network monitoring systems and they are always difficult to set up and maintain.

It's hard to complain - if I ask for something and it's not impossible to do it has eventually found its way into an update.

Finding unknown performance problems and being able to suggest possible cause.

Tech support is excellent and very responsive, and the reps will check in on occasion just to see how things are going.

There are a handful of things that are great about this product. Quick installation and setup.

It is really hard to pick a most liked feature. I believe that I use them all.

They are NOT concerned with getting rich on their product as the licensing model is extremely reasonable. These guys honestly care about you caring for your network.

US Dollar

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. 
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.

Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them!

Try Atera for free: www.atera.com

Atera Pricing
Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line. 


Atera offers a product for IT departments and a product for MSPs.


For IT Departments:
Professional - from $149/technician billed annually, or $169/technician/month, billed monthly 


Expert - from $169/technician billed annually, or $199/technician/month, billed monthly 


Master - from $199/technician billed annually, or $239/technician/month, billed monthly


Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly 


Enterprise - contact us!


For MSPs:
Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly 


Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly 


Power - $169/technician/month, billed annually or $199/technician/month, billed monthly


Superpower - let’s chat!



LongDescription

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

User Management

Status Tracking

Billable Items Tracking

Email Monitoring

Application Management

Customizable Reports

Document Storage

Proposal Generation

Web Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

Workflow Configuration

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Single Sign On

Baseline Manager

Approval Process Control

Knowledge Management

Remote Update/Installation

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Anti Virus

File Transfer

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Network Analysis

Screen Sharing

Mobile Access

Cost Tracking

Simple Network Management Protocol (SNMP)

Unattended Access

CMDB

Capacity Management

Compliance Management

Real-Time Data

Performance Metrics

Network Wide Management

Service Catalog

Two-Factor Authentication

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Network Resource Management

Deployment Management

Dashboard

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Web browser (OS agnostic)

Pay Per Technician, Unlimited Devices, It’s That Simple.
Pro - $129/technician/month, billed annually or $159/technician/month, billed monthly
Growth - $179/technician/month, billed annually or $209/technician/month, billed monthly
Power - $209/technician/month, billed annually or $249/technician/month, billed monthly

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Atera

Live Online

Webinars

Documentation

Videos

PathSolutions TotalView is a network monitoring and troubleshooting solution that helps businesses streamline operations related to server monitoring, network automation, geographical risk management and more on a centralized platform. The communications policy manager enables staff members to set up usage policy-based alerts to gain visibility into communication patterns across high-security devices, desktops and unmanaged IoT devices.

PathSolutions TotalView allows team members to set up new devices, generate exposure reports, identify rogue infrastructure devices, quarantine suspicious devices and more. It lets IT professionals utilize the built-in search functionality to monitor security footprints across enterprise devices. Additionally, it lets employees detect infrastructure vulnerabilities, manage IP addresses, resolve issues, generate WAN health reports, create network diagrams and more.

PathSolutions TotalView comes with an application programming interface (API), which lets businesses integrate the platform with several third-party solutions. Pricing is available on request and support is extended via documentation, live chat, FAQs, email and other online measures. 

Atera vs PathSolutions TotalView

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