LogicMonitor is a cloud-based network performance monitoring solution that helps businesses monitor on-premise, cloud-based and hybrid data centers, as well as physical devices, from a single platform. LogicMonitor automatically discovers devices connected to the network, captures their information and starts monitoring performance.

LogicMonitor offers tools to break down large data chunks into smaller silos for data monitoring and issue resolution. The dashboard allows users to monitor live performance indicators along with a list of system issues and statuses.

LogicMonitor automatically collects performance data from connected servers, networks and workstations. In-house IT teams can receive alerts via text message, email or voicemail when an issue is found. Users can prioritize issues, configure escalation rules for alerts and schedule downtime according to their service standards. LogicMonitor comes with custom graphs and charts to compare multiple devices on the same graph and view system health indicators in real time.



63 Reviews of LogicMonitor

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 63 reviews

December 2018

Bernie from Insource Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Best Nagios Replacement!

One of the best companies I have dealt with and by far the best support.

Pros

Ease of deployment and Support are top notch.

Cons

Can get pricey and cloud account monitoring features are still in their infancy.

December 2018

Leo from ITaito Oy

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Pretty much the best Monitoring solution

Hassle free solution

Pros

SaaS and it just works. New versions are couming on a monthly basis. You can monitor pretty much anything what has an IP address.

Cons

No dark theme, no free tier and it's probably not the cheapest solution. Though developement and mainenance require some resource so the price is understandable.

December 2018

Mike from Trility Consulting

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Single pane of glass

Pros

Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for.

From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.

Cons

Too much javascript making it a heavy application for mobile devices to operate.

December 2018

Nate from DeKalb County Central United School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great platform

This platform is a definite time-saver, allowing us to not only quickly identify root issues but also resolve them often times before an end user can report it.

Pros

The alerts dashboard provides quick access to relevant information which allows us to diagnose and resolve issues more quickly.

Cons

There was an initial learning curve getting started, but the training that is available easily addresses that issue.

December 2018

Mike from UGA

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Cloud Monitoring at it's best

They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration.

Pros

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Cons

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

December 2018

Ian from SharkNinja

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Fantastic Monitoring Tool

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Pros

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Cons

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us.
The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

November 2018

Mike from Synoptek

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Monitor anything

Pros

There are many built-in monitoring options, plus Groovy and PowerShell scripting.

Cons

Resource utilization on the collector can be high, especially when devices are slow to respond to monitoring queries.

November 2018

Peter from University of St Andrews

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

5 of 5

November 2018

Simple to learn, hard to master

Pros

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything!
The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around.
The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Cons

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does.
To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

November 2018

Jared from Central Unified School District

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

True Visibility

Pitfalls with Layer 2/3 configurations. Our shortcomings with resource allocation on certain servers.

Pros

LogicMonitor is worth every penny to have full visibility over your network. It is versatile enough so that I can keep an eye on my Layer 2/3 switches and my servers to know if something is wrong at a moment's notice.

Cons

Maybe some prebuilt widgets in the dashboard to gather more ideas on how to best utilize the tools.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy setup, well rounded feature set

Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud.

Pros

Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.

Cons

Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great product

Overall things have been great. Account manager has been awesome and product has continued to improve over time.

Pros

Ease of use and all the pre-built data-points are awesome!

Cons

Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display.

November 2018

Marius from Telehuset Vennesla

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Review LM

Execellent solution!

Pros

Fast and easy to get started and god help

Cons

Understanding of datasources takes time.

November 2018

Joe from Presidio

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

LogicMonitor Is Extremely Capable And Growing

LogicMonitor has decreased onboarding time and setup drastically. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.

Pros

There are hundreds of prebuilt monitoring sets and alerting thresholds.
Support is responsive and knowledgeable about the product.

Cons

Reporting needs to be built out a little more for my tastes.
Tweaking DataSources, at least as an MSP can be a real pain.

November 2018

James from Comm-Works

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent Support

Overall we've been pleased with LogicMonitor.

Pros

The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.

Cons

We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.

November 2018

Wayne from CT4 - Smarter Cloud

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simple but extensible

We have a bunch of Logic Monitor dashboard cycling on the screens in our NOC. So we can always get a view of what's going on and what do we need to jump on and deal with ASAP. We also use a Chrome plugin to make an audible alarm if a fire starts in LM, which means we can be more responsive.

Pros

It is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful.

Cons

While it handles syslogs, the process for generating meaningful alerts from them can be trial and error.

November 2018

Joshua from Madera County IT department

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Excellent product

LM has saved us a ton of money. We setup it and got it monitoring our network very easily. We thought we had a perfect network then LM showed us we had a ton of problems and we were able to fix them before they got worse. I would recommend this and say it is a must for an enterprise level business.

Pros

Adding devices is extrememly easy, When I went to go add a device I was able to do so without looking up instructions. The wizard made it very simple. Not to mention,it interacted with most devices very well by going straight ti snmp and showing all sorts of data.
Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond.

Cons

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find. I would like to by able to go farther back or have some logs I can send to our network team to give them a device's history.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use and setup

Pros

LogicMonitor is very easy to get up and running. I have dealt with other monitoring products where it take weeks or more to get a demo set up and longer to get the product up an running. Setup was a breeze, a fully functional trial was instant and the sales staff/engineers were a pleasure to work with.



Cons

This is more of a pricing issue than anything else, but paying extra for monitoring cloud resources didn't sit well.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

LogicMonitor is a great monitoring tool

It is our core monitoring service for our business.

Pros

-Ease of use
-Pricing
-Custom Datasources
-Alert tuning
-Integration with ticketing systems

Cons

-Reporting could be better
-Mobile app could use improvements

November 2018

Manish from Bypass Networks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Everything as a Service

Pros

Simple Integration And on the fly integration with major other software

Cons

Less feature in mobile app. Mobile app needs significant improvement

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great monitoring tool

Pros

It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards.

Cons

Learning curve is pretty high.
Some datasources are too basic.
Personally i would like to have software/hardware assessment module in LM.