WhatsUp Gold Software


 

WhatsUp Gold is an on-premise network monitoring solution designed for IT enterprises and managed service providers (MSPs). The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status.

WhatsUp Gold can automatically discover devices within the network, including physical servers, VMware, data centers, Hyper-V and workstations, among others. The solution helps IT administrators to manage cross-device connections from a single map. Administrators can also monitor network traffic, enable or disable connected devices and generate performance reports via a personalized dashboard.

WhatsUp Gold helps network administrators to manage network device configuration and change control processes. The Configuration Management module archives and audits network configurations and send alerts to admins upon setting change. It also ensures that devices comply with regulatory standards like SOX, PCI, HIPAA and FISMA.

WhatsUp Gold offers a point-based license for a one-time fee that also includes support via email and phone.

 

WhatsUp Gold - Administrator dashboard
 
  • WhatsUp Gold - Administrator dashboard
    Administrator dashboard
  • WhatsUp Gold - Automated network discovery
    Automated network discovery
  • WhatsUp Gold - Manage device properties
    Manage device properties
  • WhatsUp Gold - Monitor devices
    Monitor devices
  • WhatsUp Gold - Monitor performance
    Monitor performance
  • WhatsUp Gold - Network map
    Network map
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

42 Reviews of WhatsUp Gold

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Jianan from UNO
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Gold product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a nice one

Pros

Whatsup Gold is obviously a good and useful product for people to use.
The interface is friendly and the reminders are helpful

Cons

The interface needs to add more useful, practical and convenient functions to make the customers more comfortable

Review Source
 
 
 
Showing 1-20 of 41

Dominic from Quadra
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

This is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Realtime monitoring tool

Pros

It is a great visual dashboard to know the health of your network.
Easy of use for the simple task
Support team seems to getting better

Cons

Lots of bugs in 2017 version, was like a beta version of 2018 version.
Not a lot of device type
Discovery is not always accurate about the brand, model, device type ,etc.
WiFi monitoring is not good
Not easy to use for advance monitoring

Review Source: Capterra
 

Frédéric from TELUS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Good product but lack of many feature.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Average monitoring tool that support scripting well.

Pros

The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

Cons

There is a big lack on reporting. Scheduled report are complicated to implement and tidious. The interface can be very slow.

Review Source: Capterra
 

Scott from China Spring ISD
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to set everything up and have not had to make many changes after the initial setup to get what we were trying to out of the product

Pros

I have only use one other product to monitor our network and I have found that WhatsUp Gold is a better product by far and easier to use.

Cons

I wish that the price was a little cheaper but overall not a very expensive product to begin with when compared to others.

Review Source: Capterra
 

Bernie from CCSNH

May 2018

May 2018

I use it everyday for the past 15 years. Earlier versions were a bit easier to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

I like the graphics. The graphs are great. The product does a lot. It is familiar to me as I've used WUG since 1998

Cons

The product is complex to setup. I need direction/training on all that it can do as it is no longer obvious.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: June 2018

June 2018

 

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

 


May 2018

May 2018

WhatsUp has simplified our environment monitoring.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Support

This product has saved us a lot of time. The cost of this product is great. I know there are other products out there but WhatsUp Gold has been solid for our school corporation.

Pros

The ease of setup and monitoring has been a huge benefit. We have used this multiple times to track down errors that would have been much more time-consuming.

Cons

Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

Review Source: Capterra
 

Scott from County of Volusia
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Web interface needs a lot of work. Back-end works wonderfully.

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Support

When services fail, or if a machine crashes, we're notified quickly

Pros

Quick and easy scan/interface loads. Makes life easy when you're trying to maintain 500+ virtual machines.

Cons

The web interface is pure garbage. It needs a LOT of work; especially since everything is now required for using the software

Review Source: Capterra
 

NC from PCV Murcor

May 2018

May 2018

It does its job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Pros

Easy of use. The graphic is very nice and the snmp feature allow pulling of devices and alerts easy.

Cons

support is lack. Not allow too many customizations to fit the needs at times. The support documentation should be better.

Review Source: Capterra
 

RJ from RU

May 2018

May 2018

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The device cards are a nice addition; quickly access common features.
Creating dashboard is much easier now than in previous version; more flexible.
I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations.
Searching for devices is great!

Cons

Device roles and discovery could use some work.
need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically
Device types were remove, new versions don't support changing OS type
Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address)
HTTPS TCP monitors only support SSL TLS 1.0
I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.
you can drag and drop devices - need an easier way to manage groups.
Need a way to pin favorite groups in navigation pane.
When you are on device status page from my network you have to click back button 3-4 times to return to the my network page.
Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training.
I would like the ability to delete a device from the devices properties page.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: June 2018

June 2018

 

Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

 

Guy from Transparent Container Co., Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

We have been using WUG for over 6 years and it has been very beneficial in monitoring our systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the new interface in WUG 2018, it is clean and modern. It is easy to add new devices to be monitored.

Cons

A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using. Knowing this, I would have stayed on the old version of the software. It is also hard to contact support, they hide the phone number.

Review Source: Capterra
 

Paul from Sonnax Transmission Company
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Been using WUG for 10+ years, great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to identify network traffic bottlenecks, down devices or down monitors of devices.

Pros

Layer 2 maps of network with an easy to read & understand status are great. When analyzing network traffic, the ability to filter down to a specific devices' traffic has allowed me to identify networking issues on multiple occasions.

Cons

Challenges working with web interface, sometimes there are issues with certain browsers not being able to perform certain functions.

Review Source: Capterra
 

Cody from Southeastern Oklahoma State University

May 2018

May 2018

Great software for monitoring network devices. Easy to use interface that provides a great dashboard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

Email and dashboard provide a quick overview of your network devices at a glance. We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

Review Source: Capterra
 

Nick from IMP Aerospace & Defence

May 2018

May 2018

Great product that monitors our devices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

System awareness

Pros

Know as soon as something goes down. Or when something is getting close to causing you headaches. Don't be in the dark or find out on a Friday night that your server crashed when you could easily avoid it with proper notifications.

Cons

Interface is not intuitive and could use a redesign. Once you figure out it your ok but takes some googeling to find functionality.

Custom notifications windows could use a serious rework.

Review Source: Capterra
 

Paul from SUNY Buffalo State
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

I have had nothing but outstanding experience with IPswitch and it's staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

Our Network and VM monitoring has improved by 200%

Pros

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Cons

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Review Source: Capterra
 

Dan from 3Day Blinds

May 2018

May 2018

WUG does a good job of monitoring for basic functionality and works well in our environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Whats up Gold is easy to install, setup and configure machines for monitoring. The day to day administration and alerting work well.

Cons

The monitoring functionality of whats up gold is good for it's intended purpose, but that functionality could be expanded to include other alerts

Review Source: Capterra
 

Carmelo from North American Partners in Anesthesia
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Good Features for the cost of the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

WUG is fairly easy to use but does take practice to set up in a manner that will allow you to organize your infrastructure so it makes sense to you. For the cost, it does a good job of monitoring.

Cons

False alerts have always been an issue in WUG, and i've worked with it for about 10 years. It's also tedious to set up if you have hundreds of servers, especially fine tuning details for specific applications.

Review Source: Capterra
 

Chad from First Insurance Company of Hawaii
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

WhatsUp Gold is great to alert on all types of devices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Benefit of proactively maintaining the full network

Pros

It allows me to monitor all of the network remotely. I'm able to monitor switches, websites, computers, temperature, etc. I just need to only look at my email to be able to see down statuses of devices

Cons

Taking the time to research how to configure monitoring takes up a lot of my time. Wish there were more instructional videos.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: June 2018

June 2018

 

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ


If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

 

Mike from Intuition LLC

May 2018

May 2018

Slowly getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Discovery process is straightforward and easy. New gen UI took a lot of getting used to but is nice overall.

Cons

Creating and assigning advanced/custom monitors is still not as intuitive as it should be. Missing several basic features such one-time scheduled maintenance. You have to manually put a device into maintenance mode and take it out or assign a recurring maintenance schedule.

Review Source: Capterra
 

Alex from Radford University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

It is a great product and moving in the right direction and moving backwards in other directions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Being able to see when anything on campus is down, up or any issues on the device such as memory or disk utilization of a server.

Pros

It has greatly improved the GUI interface of the product making it easier to see everything you need.

Cons

They removed a lot of features with the new update that the old one had that made it great. THey need to bring back all the features that made it great and keep moving in a better faster direction.

Review Source: Capterra
 

Scott from NECC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

The interface is getting more cumbersome and tedious to navigate

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
Value for Money
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General monitoring was great, but it's become more difficult to configure for the way we wanted to use it. Free tools now will do the same thing with the same amount of work.

Pros

It was the ease of use, but that's going away. The ability to use a single service monitor to monitor multiple devices. Too bad thats going away.

Cons

It's gotten cumbersome to use and now the monitors all need to be scripted vs a generic monitor you can use for multiple devices.

Review Source: Capterra
 

Dustin from City of Cleveland, TN

May 2018

May 2018

WhatsUpGold is a great tool for monitoring the status of your network.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

Pros

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Cons

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: June 2018

June 2018

 

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

 
 
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