WhatsUp Gold software


45 reviews(4.0/5)
45 reviews(4.0/5)

WhatsUp Gold is an on-premise network monitoring solution designed for IT enterprises and managed service providers (MSPs). The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status.

WhatsUp Gold can automatically discover devices within the network, including physical servers, VMware, data centers, Hyper-V and workstations, among others. The solution helps IT administrators to manage cross-device connections from a single map. Administrators can also monitor network traffic, enable or disable connected devices and generate performance reports via a personalized dashboard.

WhatsUp Gold helps network administrators to manage network device configuration and change control processes. The Configuration Management module archives and audits network configurations and send alerts to admins upon setting change. It also ensures that devices comply with regulatory standards like SOX, PCI, HIPAA and FISMA.

WhatsUp Gold offers a point-based license for a one-time fee that also includes support via email and phone.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

45 Reviews of WhatsUp Gold

Showing 1 - 20 of 45

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  • Tim from Avaya

    Number of employees: 10,000+ employees

    August 2018

    It's a very good App

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    WhatsUp Gold is a very good software to help us monitor all network components. It can receive SNMP traps as well. The GUI looks attractive.

    Cons

    The price is high. Sometimes it is not easy to find the required features. And the setup is not so easy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Peter from NorQuest College

    Number of employees: 501-1,000 employees

    July 2018

    WUG is a great monitoring and alerting application

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An ability to submit feedback directly to the vendor

    Pros

    WUG is very versatile with support for many vendor hardware and software products, with multiple alerting and reporting triggers.

    Cons

    WUG is limited with regard to netflow and syslogging - it doesn't appear to scale very well in these areas.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Glenn from ComplyRight, Inc

    Number of employees: 201-500 employees

    June 2018

    Excellent product however lately they are advertising features that are not working

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It provides us an overall health of the environment and provides great alerting tool.

    Pros

    The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

    Cons

    As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dominic from Quadra

    Number of employees: 201-500 employees

    June 2018

    This is a great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Realtime monitoring tool

    Pros

    It is a great visual dashboard to know the health of your network.
    Easy of use for the simple task
    Support team seems to getting better

    Cons

    Lots of bugs in 2017 version, was like a beta version of 2018 version.
    Not a lot of device type
    Discovery is not always accurate about the brand, model, device type ,etc.
    WiFi monitoring is not good
    Not easy to use for advance monitoring

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Frédéric from TELUS

    Number of employees: 10,000+ employees

    May 2018

    Good product but lack of many feature.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Average monitoring tool that support scripting well.

    Pros

    The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

    Cons

    There is a big lack on reporting. Scheduled report are complicated to implement and tidious. The interface can be very slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scott from China Spring ISD

    Number of employees: 201-500 employees

    May 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to set everything up and have not had to make many changes after the initial setup to get what we were trying to out of the product

    Pros

    I have only use one other product to monitor our network and I have found that WhatsUp Gold is a better product by far and easier to use.

    Cons

    I wish that the price was a little cheaper but overall not a very expensive product to begin with when compared to others.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bernie from CCSNH

    May 2018

    I use it everyday for the past 15 years. Earlier versions were a bit easier to understand.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the graphics. The graphs are great. The product does a lot. It is familiar to me as I've used WUG since 1998

    Cons

    The product is complex to setup. I need direction/training on all that it can do as it is no longer obvious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Ipswitch, Ipswitch

    June 2018

    Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

  • Verified Reviewer

    May 2018

    WhatsUp has simplified our environment monitoring.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product has saved us a lot of time. The cost of this product is great. I know there are other products out there but WhatsUp Gold has been solid for our school corporation.

    Pros

    The ease of setup and monitoring has been a huge benefit. We have used this multiple times to track down errors that would have been much more time-consuming.

    Cons

    Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scott from County of Volusia

    Number of employees: 5,001-10,000 employees

    May 2018

    Web interface needs a lot of work. Back-end works wonderfully.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When services fail, or if a machine crashes, we're notified quickly

    Pros

    Quick and easy scan/interface loads. Makes life easy when you're trying to maintain 500+ virtual machines.

    Cons

    The web interface is pure garbage. It needs a LOT of work; especially since everything is now required for using the software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • NC from PCV Murcor

    May 2018

    It does its job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy of use. The graphic is very nice and the snmp feature allow pulling of devices and alerts easy.

    Cons

    support is lack. Not allow too many customizations to fit the needs at times. The support documentation should be better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • RJ from RU

    May 2018

    wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The device cards are a nice addition; quickly access common features.
    Creating dashboard is much easier now than in previous version; more flexible.
    I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations.
    Searching for devices is great!

    Cons

    Device roles and discovery could use some work.
    need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically
    Device types were remove, new versions don't support changing OS type
    Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address)
    HTTPS TCP monitors only support SSL TLS 1.0
    I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.
    you can drag and drop devices - need an easier way to manage groups.
    Need a way to pin favorite groups in navigation pane.
    When you are on device status page from my network you have to click back button 3-4 times to return to the my network page.
    Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training.
    I would like the ability to delete a device from the devices properties page.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Ipswitch, Ipswitch

    June 2018

    Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

  • Guy from Transparent Container Co., Inc.

    Number of employees: 201-500 employees

    May 2018

    We have been using WUG for over 6 years and it has been very beneficial in monitoring our systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the new interface in WUG 2018, it is clean and modern. It is easy to add new devices to be monitored.

    Cons

    A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using. Knowing this, I would have stayed on the old version of the software. It is also hard to contact support, they hide the phone number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from Sonnax Transmission Company

    Number of employees: 201-500 employees

    May 2018

    Been using WUG for 10+ years, great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to identify network traffic bottlenecks, down devices or down monitors of devices.

    Pros

    Layer 2 maps of network with an easy to read & understand status are great. When analyzing network traffic, the ability to filter down to a specific devices' traffic has allowed me to identify networking issues on multiple occasions.

    Cons

    Challenges working with web interface, sometimes there are issues with certain browsers not being able to perform certain functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cody from Southeastern Oklahoma State University

    May 2018

    Great software for monitoring network devices. Easy to use interface that provides a great dashboard

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Email and dashboard provide a quick overview of your network devices at a glance. We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

    Cons

    Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nick from IMP Aerospace & Defence

    May 2018

    Great product that monitors our devices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    System awareness

    Pros

    Know as soon as something goes down. Or when something is getting close to causing you headaches. Don't be in the dark or find out on a Friday night that your server crashed when you could easily avoid it with proper notifications.

    Cons

    Interface is not intuitive and could use a redesign. Once you figure out it your ok but takes some googeling to find functionality.

    Custom notifications windows could use a serious rework.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from SUNY Buffalo State

    Number of employees: 1,001-5,000 employees

    May 2018

    I have had nothing but outstanding experience with IPswitch and it's staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our Network and VM monitoring has improved by 200%

    Pros

    First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

    Cons

    This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from 3Day Blinds

    May 2018

    WUG does a good job of monitoring for basic functionality and works well in our environment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Whats up Gold is easy to install, setup and configure machines for monitoring. The day to day administration and alerting work well.

    Cons

    The monitoring functionality of whats up gold is good for it's intended purpose, but that functionality could be expanded to include other alerts

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carmelo from North American Partners in Anesthesia

    Number of employees: 1,001-5,000 employees

    May 2018

    Good Features for the cost of the software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    WUG is fairly easy to use but does take practice to set up in a manner that will allow you to organize your infrastructure so it makes sense to you. For the cost, it does a good job of monitoring.

    Cons

    False alerts have always been an issue in WUG, and i've worked with it for about 10 years. It's also tedious to set up if you have hundreds of servers, especially fine tuning details for specific applications.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chad from First Insurance Company of Hawaii

    Number of employees: 201-500 employees

    May 2018

    WhatsUp Gold is great to alert on all types of devices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Benefit of proactively maintaining the full network

    Pros

    It allows me to monitor all of the network remotely. I'm able to monitor switches, websites, computers, temperature, etc. I just need to only look at my email to be able to see down statuses of devices

    Cons

    Taking the time to research how to configure monitoring takes up a lot of my time. Wish there were more instructional videos.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Ipswitch, Ipswitch

    June 2018

    Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

  • Mike from Intuition LLC

    May 2018

    Slowly getting better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Discovery process is straightforward and easy. New gen UI took a lot of getting used to but is nice overall.

    Cons

    Creating and assigning advanced/custom monitors is still not as intuitive as it should be. Missing several basic features such one-time scheduled maintenance. You have to manually put a device into maintenance mode and take it out or assign a recurring maintenance schedule.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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