WhatsUp Gold Software


 

WhatsUp Gold is an on-premise network monitoring solution designed for IT enterprises and managed service providers (MSPs). The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status.

WhatsUp Gold can automatically discover devices within the network, including physical servers, VMware, data centers, Hyper-V and workstations, among others. The solution helps IT administrators to manage cross-device connections from a single map. Administrators can also monitor network traffic, enable or disable connected devices and generate performance reports via a personalized dashboard.

WhatsUp Gold helps network administrators to manage network device configuration and change control processes. The Configuration Management module archives and audits network configurations and send alerts to admins upon setting change. It also ensures that devices comply with regulatory standards like SOX, PCI, HIPAA and FISMA.

WhatsUp Gold offers a point-based license for a one-time fee that also includes support via email and phone.

 

WhatsUp Gold - Administrator dashboard
 
  • WhatsUp Gold - Administrator dashboard
    Administrator dashboard
  • WhatsUp Gold - Automated network discovery
    Automated network discovery
  • WhatsUp Gold - Manage device properties
    Manage device properties
  • WhatsUp Gold - Monitor devices
    Monitor devices
  • WhatsUp Gold - Monitor performance
    Monitor performance
  • WhatsUp Gold - Network map
    Network map
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

20 Reviews of WhatsUp Gold

 

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Software Advice Reviews (1)
More Reviews (19)

Showing 1-1 of 1

Jianan from UNO
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Gold product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a nice one

Pros

Whatsup Gold is obviously a good and useful product for people to use.
The interface is friendly and the reminders are helpful

Cons

The interface needs to add more useful, practical and convenient functions to make the customers more comfortable

Review Source
 
 
 
Showing 1-19 of 19

Chad from Heritage Christian Services

April 2018

April 2018

What's Up Gold is a great product for monitoring your network.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product works very well. The price is reasonable for what you get. The alerts always work and get us working on issues quickly. Once you have it setup, you can forget it.

Cons

The software can do so much so it makes it a little cumbersome. If there was free training I think that would be a great addition.

Review Source: Capterra
 

David from Stroock & Stroock & Lavan
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

WhatsUp gold is a good bare bones monitoring tool. The UI and UX is probably one of the worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Value
Support

Provides basic reporting. What you see is sometimes what you get, but there could be so much more potential with the product.

Pros

the product is not expensive. The ease of use has slightly improved. Upgrades and patches are no longer a problem like they were in the past.

Cons

I don't trust the alerting
The UI and UX is terrible. The dashboards you can create are extremely limiting
There doesn't seem to be any built-in "hey you haven't been alerting on X,Y,Z, but you should because our other customers do and they see improved results"

The competition is leaps and bounds ahead, but so is their price point.

Review Source: Capterra
 

John

April 2018

April 2018

Good looking and fancy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

WhatsUp Gold is good looking and attractive. The name Gold is catchy and intuitive with seem less team management and control.

Cons

I am not sure of its security features as regards the end to end encryption of messages and communication. An administrator should be able to back up the daily or weekly activities of his team for review but such feature is missing!!!

Review Source: GetApp
 

Robert from Oakland County
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Limited functionality and features, software updates are unreliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
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Value
Support

We use it to monitor up/down status for 3000 devices.

Pros

I am familiar with the interface. The price model is acceptable. .

Cons

The product has limited functionality and is inflexible to use as a 24x7 monitoring tool. Software updates may fix some problems but often introduce more problems. Overall I am very disappointed with What's Up Gold.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: April 2018

April 2018

 

Hi,

I'm sorry that WhatsUp Gold hasn't lived up to your expectations. Our records show that your team had issues with an upgrade. I wanted to let you know that I've reached out to your Ipswitch Account Rep, Shane Lusby, and he will be in touch immediately to make sure we can address any issues that you continue to have.

Regards,
Alex.

 

Stephen from Union College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Great job at monitoring our system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very flexible. We monitor disk space, process usage and system up. We are notified as soon as there are any issues.

Cons

The new web interface is taking a while to get used to. While flexible setting up alerts monitors and actions can be confusing until you do it for a while.

Review Source: Capterra
 

Perry from Widener University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

We have been using Whats Up Gold for 17 years and love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We live in a very mobile world! I can travel anywhere and get text messages whenever something fails! I am always the first to know when something is down!

Pros

I have worked with many other platforms and the setup and configuration takes many weeks to perform. What's Up Gold can be set up in a day! It is extremely easy to work with. We monitor over 200 switches on our network. The notifications we get are very reliable!

Cons

Loved look and feel of Version 16.5. We are staying on that for awhile. The newer versions are much different and I am not ready to change.... my problem.

Review Source: Capterra
 

Maggie from IHDA

April 2018

April 2018

Makes our job easier all and all! Easy to monitor across departments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Clear, easy user interface. The customization options. We like that it allows various managers to log into a portal and monitor only those devices that are relevant to their departments.

Cons

More options for training would be great. Some features can only be configured in either the Windows application or the web-console.

Review Source: Capterra
 

Kay from Chevron Phillips Chemical Co LP
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Great for monitoring network equipment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Provides great monitoring for network issues and machines connected to the network

Pros

The ability to monitor critical machines and connections to observer performance, switching, and other issues. We use email alerts which reach the IT team via email which we can get at our desk or on our mobile phone cuts down on the response time to resolve any issues. The backup configurations and archiving in WhatsUp performs very well. the application is used for both Cisco routers and switches.

Cons

Web interface functionality could be improved and will need to get additional training to fully utilize all the features available in What's Up for maximum usage.

Review Source: Capterra
 

Anthony from Optum
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

We've been using WUG for a decade and although it has its issues, it overall is good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

stable monitoring system for our production and dev/qa environments.

Pros

The web interface has been significantly improved with the previous version of WUG. It is much faster and more intuitive. Product is a good value for the money.

Cons

the major upgrades are released with a lot of issues and we've had to roll back to a previous version more than once

Review Source: Capterra
 


April 2018

April 2018

WUG is a good software that save me time and my company money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less downtime and a better vision into how my very large site is doing. It's too far to walk around checking things all the time.

Pros

You can monitor nearly anything all at the same time. Anything from Database instances to a single SNMP trap can be monitored. Alerting works great and saves me the trouble of telling someone a room is overheating or power is out.

Cons

Setup can be rather finicky and difficult to understand. Response time is also rather slow and can fool you into thinking it's not working.

Review Source: Capterra
 

Vasu from SHARP Software Development India Pvt Ltd

March 2018

March 2018

The complete visibility of physical and virtual infrastructure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Basically No agent installation required. Visually appealing dashboards with good data presentation. Additional functionality available through the installation.
Customization can be done according to our requirement and the Application Provides a wealth of information and great dashboard with drill-down competence.
Easy to implement and we can connect to all wan sites in a seconds matters. Alarm color can change for easy recognize and Mapping, Dashboards, Monitors, Actions, NTA, APM and CM
Latest version is reliable

Cons

No support for Microsoft Hyper-V. Everything must be installed on-premises. No monitoring of any cloud services.
it has 8 Alternatives to Ipswitch WhatsUp Gold(PRTG,NetFlow Traffic Analyzer,Intermapper,ManageEngine OpManager,NetCrunch,SolarWinds Network Performance Monitor and etc)

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: March 2018

March 2018

 

Thanks for the 5 Star review! Just an update that a few releases ago we added support for Hyper-V and now support the full APIs for and monitor performance and availability of AWS and Azure deployments as well.

 

Jo from The Moments

January 2018

January 2018

We are a small company and looked for network monitoring tool. It is easily to be implemented

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy to control and implement. It only take 2 days to finish the whole installation.

Cons

Relatively Less features than other NM software. But ok for SMB as we dont need in-depth feature for analysis.

Review Source: Capterra
 


January 2018

January 2018

Whatsup is up and up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What's up is very functional and a great tool for any network. I really enjoy knowing what happens when.

Cons

The newer version has taken a bit to get used to. I do believe I will enjoy it more once I get it configured like I want it.

Review Source: Capterra
 

Patrick from Petrocard
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Critical tool for monitoring our infrastructure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have complete visibility of our physical and virtual infrastructure,

Pros

Highly customizable
Provides a wealth of information
Great dashboard with drilldown capability
Version 16 is rock solid reliable

Cons

Version 17 is a hot mess. I upgraded from version 16 to 17 and ended up rolling back because there were so many missing features

Review Source: Capterra
 

Michael from Hub Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Compact & Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just an outright solid program.

Pros

Normally I work with Solarwinds products, so my experience with this product within my environment is limited compared to some of my coworkers.

From the work I have done with this software I have been sincerely impressed. WUG might not be as feature-rich as NPM, but for the cost it's a pretty deep monitoring system.

It's more cost effective than Solarwinds SAM, unless you already have NPM in your environment.

Cons

Doesn't quite offer what Solarwinds can, but the cost is significantly lower. If you don't have NPM in your environment then its a good alternative to SAM.

Review Source: Capterra
 

Kevin from Ochca

May 2017

May 2017

Easy to manage lan, wan, and ip address of any network inside and outside of the metropolitan area.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to implement with lots of details added, can connect to all wan sites in a seconds matters. Alarm color can change for easy rrecognize.

Cons

Need to have more added feature like tree or subtree details so if i click on it, it will give more details in a subtree info.

Review Source: Capterra
 

Vini from NetGold
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Amazing Mapping and Monitoring Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice product with a set of features for daily basis monitoring with IT management. The Dashboards are awesome and the price fits well in my budget.

Pros

Mapping, Dashboards, Monitors, Actions, NTA, APM and CM.

Cons

a small delay with post-sales

Review Source: Capterra
 

Diana

September 2015

September 2015

For Monitoring my environment, I like knowing What's Up

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

When you have a lot of servers and a lot of websites and your college administrators are demanding that they be up 95% of the time or better, you need a good monitoring tool. What's Up Gold is the best tool I've found out there, bar none.

Pros

It is completely customizable. Even the landing page can be customized to display your environment in the way that you want to see it. Alerts can be taken from the library and/or customized for your needs. A graphic display of your environment with color-coded conditions is useful for a quick visual look at your environment, and I have it running on one of my system monitors all the time. Email alerts, text messages - all customizable.

Cons

Like any large-scale program, it can be difficult to learn and I recommend attending training to get the most out of the product, which is an additional cost. And the product isn't cheap to begin with. Just looking at the initial screens can be very intimidating.

Review Source: GetApp
 

Jairus Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Source: GetApp