WhatsUp Gold Software

FrontRunners 

About WhatsUp Gold

Progress WhatsUp Gold lets network administrators find and fix network problems fast – usually before the end users notice. Its unique, web-based interactive mapping interface lets you intuitively see up/down availability and performance at-a-glance for everything connected to your network, both on-premises and in the cloud. WhatsUp Gold is an on-premise network monitoring solution designed for IT enterprises and managed service providers (MSPs). The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status. WhatsUp Gold can automatically discover anything connected to the network, including physi...

WhatsUp Gold Pricing

Available as a perpetual license or as a subscription.

Starting price: 

$1,100.00 one time

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 5

WhatsUp Gold Network Mapping

WhatsUp Gold User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 198 reviews

User Profile

Jaime Isai

Verified reviewer

Company size: 201-500 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

WhatsUp Gold best Network Monitoring System

Excellent experience, I can't complaint. It's a must have tool for every organization to perform a better approach in advance and to have a full network visibility.

Pros

It is easy to implement and use. It enables you to map all of your network devices and access them thru it. It helps you to have a full visibility of all of your network. You can also set the performance alerts at your critical devices as servers, switches, routers and firewalls. It helps you to get the bandwidth monitoring by devices and applications.

Cons

It will be great to have a full library of MIBs for all network security devices and not having to look by each brand site.

Reasons for choosing WhatsUp Gold

I had a previous experience working with WhatsUpGold in the past and knew that it was the best monitoring tool in the market and its well rated at Gartner.

Kristina

Company size: 1,001-5,000 employees

Industry: Machinery

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

WhatsUp Gold Review

After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

Pros

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Cons

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Reasons for choosing WhatsUp Gold

It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with [SENSITIVE CONTENT HIDDEN] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing.

Reasons for switching to WhatsUp Gold

It was absurdly expensive.

Evan

Company size: 201-500 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2021

WhatsUp Gold

It has been a positive one. I have used WUG for about 7 years now.

Pros

Configuration Management, Monitoring and the Dashboards.

Cons

The reporting is lacking as I feel like it hasn't been updated in some time. The manner in which reports are sent via email can be sloppy at times and the actual reporting options are limited.

Reasons for choosing WhatsUp Gold

WhatsUp Gold met all of our needs.

Reasons for switching to WhatsUp Gold

The cost with Solarwinds is by a per port basis. Which can get extremely expensive.

Jim

Company size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

October 2020

WhatsUp Gold

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact. We use thresholds and dashboard graphs to provide capacity planning information. Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product. The ease of putting specific graph items on a page (dashboard) is also very useful.

Cons

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow. The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Richard

Company size: 201-500 employees

Industry: Farming

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Functionality

out of 5

May 2022

WhatsUp Gold - A Must Have

Huge time saver in monitoring and handling issues that pop up. We have the out of sight-out of mind mentality. WhatsUp is our eyes and is a must have software.

Pros

Ease of setup and management. The capabilities to monitor all different kinds of systems in one place makes this software invaluable. Perfect fit for our critical monitoring needs.

Cons

Can't say I have any issues with WhatsUp Gold. It runs 24/7 keeping us safe.

Popular WhatsUp Gold Comparisons