From my initial conversations with the team at ThreatLocker, to on-boarding, roll-out and ongoing support, it has been one of the most pleasant vendor experiences I have had in a really longtime.

There are new threats coming out daily. ThreatLocker helps add an important layer of security and brings system one step closer to protection from these new threats. ZeroTrust is not a new concept but ThreatLocker made it accessible to all businesses, big or small. I also have to say that the team at ThreatLocker have been amazing to work with and I wish other vendors would be as partner support focused.

Honestly there are not a ton of cons. The process to implement ZeroTrust can be a bit more involved than most realize, and ThreatLocker does have some of those challenges too. However the platform is designed in a way and has features to help streamline that process and end user experience. Backed by amazing support.

100% positive about the security goals, and the most important aspect is [sensitive content hidden] support. He masters the solution and goes above and beyond to assist, especially helping to close a deal with customers.

Total control of the customer environment. Outstanding pre/sales/post-sales support Great product support

Customers need to understand they have to sacrifice convenience against security as they will be constantly having to ask for permission to make any change on their computer

it is very easy to intall new policies. have very good looking interface it easy to use

really i dont have nothing negative about this

The help desk is fantastically responsive and professional. They always resolve the issue right away.

True zero trust access control. Fine-grained application, user, device, network port, and internet default deny.

I don’t like that the culture of system administrators is averse to this approach. You really have to teach them to accept the little friction that comes from needing to make a request before installing or updating any software.

It is a vital company which takes care about their customers and their needs. The Portal is modern and easy to use. They have great learn material in their university for all new colleagues. It works like a charm.

The only product in the market we know, that has implemented the ZeroTrust Concept in a consequent way, called Allow only the known - deny and forbid anything else inkl. Ransomware.

Possibility to directly chat with a person which requested access, is currently missing and would be awesome. (March 2024)

So far I have enjoyed the product, support and general use. I look forward to protecting our customers beyond what other MSP are offering and do it at a reasonable rate.

The program is always improving. Response time on support is very good. The program is very thorough.

Some slowness at times. It can get a bit confusing when you get a bunch of policies that seem to be for the same thing. If your trying to block something or something is being blocked, it may be in a policy you did not know about.

The process for onboarding was amazing. The account manager, implementation specialist, and cyber hero’s have been wonderful. They listened to me and helped get our tenant set up exactly as we need.

For my environment, the platform works great and is being to secure our endpoints. It does require a lot of work to maintain, but if done properly it is extremely useful.

It can be extremely technical. Be sure to take the training available in the University.

Threatlocker is a great company and has in our opinion, the best support for a product that is complex in nature. Also, they have grown and added so many more products that actually work and make sense to add to our Security stack. We always recommend them to Peers.

The number one thing about Threatlocker is the Cyber Heros. We use a ton of software in our company and no one else does support like them. We have been meeting with an Engineer ever few months as we deploy our new clients and he is a rock star. The product is awesome, it blocks every single thing you do already have a policy for, which for any Zero day or net new attacks, its amazing.

The only thing i can even think about here is that it does take a bit of time to really know the program, feel comfortable to do it on your own. However, with the Cyber Heros they are always a min away if we get stuck.

Our team enjoyed the onboarding process as discussion was very interactive and time effective. The process was organized to maximize knowledge transfer, minimize user disruption and maximize security profile.

The software is powerful but like all security tools questions surface that require rapid vendor clarification or direction and the Threatlocker's "Cyber Hero" support the solution is taken to much a higher level - most issues are reviewed and resolved by the Threatlocker support team while the questionable ones related to how our company wants to proceed are forwarded with the data needed for us to make quick security decisions. End result: a high security profile with minimal user frustration - very unusual these days.

Like all security packages you need to understand how the software works to get the proper results.

With this tool, we enjoy unmatched networks security capabilities as well as endpoint protection.

Well, ThreatLocker has best features and no complaints.

The level of support provided by both our solutions engineer and account manager has been excellent. [sensitive content hidden] in particular has been extremely helpful with our initial deployment queries. At the start we did bounce around a few different account managers, presumably due to restructuring, but once we went live this stopped and [sensitive content hidden] has been excellent since then.

ThreatLocker was easy to implement and deloy to our (AAD/Intune) environment, and has thus far been easy to manage. Compared to our previous access control solution, TL is leagues ahead in terms of flexibility and simplicity. Due to TL's not-for-profit pricing, it also coss less than competitor's solution. Our support and account management team have been extremely helpful, answering all queries that we've had. [sensitive content hidden] in particular has shown exceptional knowledge of the platform and has always been able to provide a solution when asked. Regular updates bring new product features and QoL improvements.

Platform limitations around use of batch and python scripts, though understandable, have been the main source of contention internally since deployment. The mobile app could also do with additional features to match that of the web portal, though I understand this is planned for future updates.

ThreatLocker has a large feature set which provides a lot of option. Their support and especially account reps are knowledgeable and helpful.

Due to the number of complex settings and features within ThreatLocker there is a lot to learn, know and understand.

Many benefits to ThreatLocker. Elevation is very useful for admin rights to run software, app control for stopping browser extensions, storage to monitor file changes or block USB, etc

Complete control. As an MSP, Threatlocker has taken our security stack to the next level. Application control, Elevation, Storage control and now recently we are adding Networking and evironment hardening with Configuration manager to the stack. We needed a product to give us better central control than RMM products offer and Threatlocker has delivered and beyond for our company. The University and support are also excellent.

The learning curve and initial noise of implementing the system brings some additonal work and training challenges. Threatlocker is a philosophy your techs need to adopt and this can be a struggle to overcome.

Overall, my experience with ThreatLocker has been excellent. It's easy to use with fantastic support. It gives our company complete piece of mind that nothing will run on our endpoints unless it has been approved.

What I like the most is the ThreatLocker support, it's excellent! Most of my questions have been answered through the university or the help page. Both are fantastic tools. That being said, if I can't find what I need, I message the Cyber Heroes, they respond almost instantly. They're very polite, knowledgeable and follow the problem through until you're happy to close the ticket. It's nice to know that if you're stuck or unsure, someone has your back.

I find that sometimes ThreatLocker doesn’t always elevate an application when it has been set on approval. This is an intermittent issue that I need to raise with the TreatLocker team when it happens again. I am sure it is an easy fix and I know the Cyber Heroes will be happy to look into. This is the only thing that I can think of that is negative.

ThreatLocker shines with its superb application control, making it a powerful tool for securing our business infrastructure. Its easy-to-navigate interface and insightful auditing capabilities make managing thousands of endpoints a breeze. The Zero Trust model has significantly improved our security stance, reducing potential vulnerabilities. The integration process with our existing business procedures was straightforward and efficient, further simplifying its implementation.

In our experience as a partner and reseller, we have found no negatives with ThreatLocker. The robust security features, ease of use, and continuous product enhancements underscore its position as a leading solution in the cybersecurity space.

Tha ability to quickly secure devices in an environment.

Initial learning curve is quite high, so it'll require hours of training to get started.

From the begining the product works as advertised, and they delivered exactly as promised during the sales cycle.

The product works as advertised and they are a great partner to work with. On-boarding was a truly great experience. We met with the TL team weekly to go through our individual client needs and this helped with seamless deployment to over 3000 endpoints. The cyber hero managers are very prompt to remediate any end user requests.

There are not that many negatives and none really worth mentioning. I would like little more analytics specifically around the cyber hero manager's response and resolution rates.

The best thing about ThreatLocker is the ease of deployment and the support. The tool sits in learning mode, gathering data on what applications are running in your environment. Once you and your team are ready, you can place devices into secure mode, which prevents applications other than those determined in the learning process. They also have over 1,000 built-in applications that their team keeps updated, which helps with the ease of deployment.

In the beginning, getting used to seeing all of the different files and applications that users are running can be a bit overwhelming. However, as you utilize the tool and work with their team, you will quickly learn how to use this data to create rules effectively.

For all the security layers we have, app control is the most important. No client we have with Threatlocker installed has had a single ransomware or malware event…you can’t get better than that.

It’s the best product out there for application whitelisting. It’s easy to use, it’s MSP friendly, has some of the best support I’ve ever experienced from a vendor.

Nyhing negative to say about the product or the vendor

The product training and onboarding is exceptional. ThreatLocker goes the extra mile to be sure you understand the product and are deploying it successfully. The software works. It will stop anything and everything that either isn't allowed to run or it doesn't recognize.

There isn't anything about ThreatLocker I don't like. From the Ring Fencing to Allow Listing to Elevation control, it keeps users from doing things they shouldn't be while allowing what you need to run, run. I sleep at night knowing that some random software can't run on a client environment and cause an incident.

Threatlocker is not a set it and forget it product. They can however use their internal CyberHero's to make it easier for you. It's just an extra cost.

Love ThreatLocker! we've been using them for years now and our clients that are secured have an added pieced of mind they are protected!

its flexibility to meet any use case presented to us. we are always able to find a policy solution.

you can get lost in there! when dealing with software devleopers or engineers, it can seem to restrictive

Application Whitelisting and Data Audit in one package - the 'deny or authorise' file copy to a USB drive is a silver bullet for firms concerned with sales staff leaving with their client list - this feature has given transparency on who is looking at what for many of our clients. The Whitelist means ransomware cannot run in a client network - couple this with Ringfencing and you have a very powerful data protection suite.

Very easy to use, stunningly effective, outstanding value for money and features keep getting added!

Can cause friction with users that have previously been used to being able to 'just do anything on my PC' however this is true of any security product that restricts prior (risky) functionality. Not sure how this fits in Cons, but its the issue we have to manage most often.

It helps me sleep at night. This is a product in my stack that is proactive and actually prevents bad things from happening instead of reporting that something already went wrong.

It is another step in change management.

Our threatlocker solutions engineer, [sensitive content hidden], is amazing and is always available to help us figure out the best way to set things up and after getting through the initial learning curve the software behaves how you would expect it to

The initial learning curve would definitely turn some people away from the product and frustrated us but otherwise it has worked as intended

ThreatLocker has been such an amazing partner to work with. Great customer support and fully loaded with many cutting edge security features. Being a provider and user of ThreatLocker has proven to be very beneficial in having the know-how efficiency when easily implementing and integrating these features into the daily flow of business. Allowlisting is by far the most frequently utilized feature our clients take advantage of daily. Creating policies at both a per user scale and org-wide scale has been very easy to use.

ThreatLocker is so cutting edge that there many features offered that have much more potential to be built out and improved upon, such as Elevation Control.