it allows people to pay over time which drastically increases sales

the admin page of afterpay is limited and doesn’t allow for many things but the new UI looks promising

Amazing!

The ease of use and integration is what we like and appreciate most about Afterpay. It is critical for payment processing to be as simple as possible for customers in 2022.

The reporting and administrative portals could be better. Would like to see a more comprehensive dashboard of sales and analytics.

I was on an unpaid sick leave that unfortunately for me resulted in 1 or 2 missed payments. I’ve explained that I was terribly Ill and was not paying attention to the fact that ANY of my accounts set of for autopay was being rejected due to an expired card. UNLIKE most sensible merchants who contact their LOYAL CUSTOMERS or any customer when they notice a payment has been missed, AfterPay resorts to NON HUMAN FORMS OF COMMUNICATION! Less than a month later when I was back on my feet I IMMEDIATELY PAYED OFF THE PAYMENTS MISSED ALONG WITH THE ONES THATS WASNT DUE. To my surprise, PENALIZED BY AfterPay DRASTICALLY! My spending limit that was near $2000, a result of on time payments since late 2019 had been decreased to $50. ALL of my rewards stripped! I tried to appeal this by reaching out to customer service but received repetitive emails not explaining the drastic PUNISHMENT, but a regurgitated script of “SORRY FOR THE INCONVENIENCE THIS HAS CAUSED….SPEND MORE MONEY TO BUILD BACK UP YOUR LIMIT.”The NIGHTMARE continued when I conceded and took the L when I realized AfterPay is A COMPANY WHO HAS NO REGARDS TO THE PRESENT DAY ISSUES WHERE THEIR CUSTOMERS HEALTH COULD BE THE REASON BEHIND A MISSED PAYMENT! The past couple of days I’ve been trying to buy 2 items under my now $50 spending limit. AfterPay HAS REJECTED EACH ATTEMPT CLAIMING THAT THE PURCHASE EXCEEDS MY SPENDING LIMIT!

At first it was a convient way to purchase what you WANT without making any sacrifices to you important and necessary bills. I would use the service to by clothing, perfumes, sneakers etc.

AfterPay is good until you have an issue. The company causes issues that impacts your account for months at a time and the consumer has no control over what happens! In the end a fun service turns to an unnecessary nightmare!My problems started when I received an Email from Afterpay support that my account had been Hacked. I responded to the Email and that was the beginning of the end. You would think changing my password would be fix the issue but it wasn’t. The various agents working on my case forgot the reason of my inquiry to THEIR email turned into me reaching out to them to report a breech in my account. This took over 2 months to resolve! If they had PHONE SUPPORT, this would have never been an issue.

Our customers love the flexibility of afterpay's services

fees for brands can be a bit high compared to other payment processors

Afterpay has been a huge help in growing my AOV! My customers love how easy it is to use and how it makes a new wardrobe affordable!

Reporting could be more extensive. I feel the merchant backend is lacking in features