Epos Now
About Epos Now
Epos Now Pricing
Starting price:
$349.00 one time
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Epos Now
1 - 5 of 381 Reviews
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
We use it to run our bar
We use it daily to run the bar at our sports club and it works for us.
PROSAll seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.
CONSWe haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.
Sam
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2023
Be careful when you choose an epos system
Terrible.
PROSThe equipment looks modern and smart, the software was ook, easy read and accessible.
CONSPayment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.
Reason for choosing Epos Now
Ignorance. You cannot integrate any 3rd party equipment, hardware, 3rd party systems with eposnow. SAGE accounting charges you £35.00 per month extra on your subs just for an interface between Eposnow and Sage 60c .. it cost more to run the interface than the accounting software! Also, the decimal characters throw your values out, you can't control this, and your accounting is therefore rendered inaccurate, with extra accounting billed services trying to decipher the values between Sage from Eposnow.DO NOT USE THIS PRODUCT, it will ruin your business. Eposnow technical could never resolve the incompatibility and we subsequently cancelled Sage interface software.
Laura
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2024
Avoid this company especially if you are a small business
Avoid this company at all costs, especially if you are a small business! They are quick to sell you their product, very responsive and pushy for the sale but as soon as you are in you struggle for an answer to anything. There is meant to be training, we received none but were 'graduated from training' with no response when we asked for help. You are then passed on to their call centers which are never consistent. No-one responds to emails and when you do get through to someone in their call center they tell you different things. The product itself continuously resets, needs re-syncing or unassigns itself in the middle or service. We tried the handheld which constantly disconnected from the FOH and kitchen printers - you have to beg for help from this company. We lasted a couple of months before finding a local company who cares. Epos Now are NOT for the 'little people' they couldn't care less how much their lack of support affects small businesses - do not go near this company.
PROSThe back end of the software is user friendly.
CONSThe customer service is absolutely atrocious. I ended up sending a 6 page word document of all the emails and communications they ignored from me asking to help Epos Now didn't attempt to help set up or train us on how to use the product, we had to guess and when we asked for help we were ignored. We ended up having to ask our IT company who figured some of it out. The software continuously stops working or re-syncs in the middle of service. Not ideal on a busy day. When you call for help you get palmed off and very little help is received.
Vendor Response
Hello Laura N, Thank you for sharing your review with us. I'm genuinely sorry to hear about your experience so far. I'm eager to gain more insight into your concerns. Please don't hesitate to contact me and my team directly at customerresolutions@eposnow.com. We're here to help. Thanks again for your share, EposNow Digital Team.
Replied April 2024
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
The worst system and management
No one answers the phone , I canceled my system in Dec and they still charging me
CONSNothing Once you buy the system no one talk to you at all , I canceled my system in Dec and they still charging me
Reasons for switching to Epos Now
Once you buy the system no one answe the phone or call you back. I canceled my system in Dec and they still charging me
Vendor Response
Hello, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow
Replied April 2024
Denise
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Works for our store!
Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!
PROSFlexibility and customization of the software.
CONSIntegrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.
Reason for choosing Epos Now
Again, flexibility and customization.