About CivicRec

CivicRec is a cloud-based facilities management solution that helps enterprises automate processes related to community activities and increase business revenue. Key features include event management, billing, invoicing, childcare and check-in/check-out. 

Designed for recreation departments and local government parks, CivicRec allows orgfanizations to manage community programs, collect contact details, customize category filters and establish communication with citizens. With the facility rental module, users can reserve spaces for events and schedule programs and activities through the built-in calendar. Additionally, administrators can utilize POS solution to sell merchandise, book facilities, process registrations, send receipts to mobile devices and ...


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Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of CivicRec

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(9)

9

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

December 2018

John W from Gwinnett County Government

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

CIVIC REC

The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Pros

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Cons

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Response from CivicPlus

Replied February 2019

Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team

October 2020

Amy from Power Ranch Community Association

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

User Friendly, Seamless Integration and Endless Customization

I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Pros

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

Cons

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few

Reasons for Choosing CivicRec

Offered 98% of the functionality we were looking for, 100% user friendly and it's integration with CivicPlus in creating a seamless transition for the user was a huge plus.

Response from CivicPlus

Replied November 2020

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.

October 2020

Brandon from Jefferson County

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

October 2020

Good Product for the Money

Implementation was very smooth and the product has met most of our needs. We hope that as CR grows so does its ability to create new requsted features at a much more rapid rate.

Pros

1. Deployment was very smooth, CivicRec provides on site and remote training for end users which is invaluable. The trainers where knowledgeable about the product and very honest. 2. Very easy to create new programs, activities, and facilities.

Cons

1. New feature requests are very slow to be developed even with alot of community backing on changes 2. Reporting features could stand to be improved. Especially financial reporting, the system does produce accurate reports. But running the wrong report will cause headaches as some reports such as a transaction report can differ significantly from a GL report.

Reasons for Choosing CivicRec

Cheapest solution that still met all of our needs.

Response from CivicPlus

Replied October 2020

Thanks for your review! We are so glad that your CivicRec implementation went smoothly. The CivicRec team continues to identify opportunities to update the software with features and functionality to meet the needs of parks and recreation professionals, especially with regard to reporting. Stay tuned! Thank you for being part of the CivicPlus family and a CivicRec client!

October 2020

Maya from City of Glendale

Company Size: 501-1,000 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

Civic Rec Review

Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community.

Pros

The ease of use makes for ease in training and public use.

Cons

I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus.

Response from CivicPlus

Replied October 2020

Thank you so much for your review. We are glad that CivicRec is intuitive and enables collaboration across divisions. Thank you for being part of the CivicPlus family and a CivicRec client! You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available.

October 2020

Kelly from Spalding County

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Why we choose CivicRec

We are able to easily complete our programming and registration tasks within a resource that all of our staff have access to. The information we provide our citizens is consistent. We utilize CivicRec for programming, registrations, facility reservation management, point of sale operations and reporting. It is a comprehensive management system. Participants young and old use the system daily and with ease to check-in to their classes and programs!

Pros

I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec.

Cons

The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed.

Reasons for Choosing CivicRec

CivicRec was still Rec1 when we chose the product. We immediately knew it was the product that would best meet our needs because it was built by individuals who were experienced in recreation and parks services. They developed a program that not only met our needs at that time but one that would grow with us. The original cost to us was affordable, easy to budget for, and based on a monthly percentage of revenues taken within the system. We are completely dependent on this system to communicate to our program participants and to manage the services we provide throughout our parks system.

Response from CivicPlus

Replied October 2020

Thank you so much for your review. We are glad that CivicRec is intuitive and participants can use it with ease. You are correct, local municipal parks and recreation departments are exactly what CivicRec is designed for. Our software excels at facility and activity management and we work closely with parks and rec personnel across the country. Thank you for being part of the CivicPlus family and a CivicRec client!