All CyberArk Privileged Access Manager Reviews

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User Profile

Denise

Verified reviewer

Real Estate

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Security simplified!

Less password reset requests, less time spent by technician setting up shortcuts to applications

PROS

We have been using Centrify for quite some time and are very pleased with the product itself. Their support and team of Customer Success Managers are exceptional, always are available and have never gone without resolving an issue. I work for a property management company and to have all of our applications in one place and easily accessible is a huge time saver. Our users have only one user name and password to remember making our helpdesk queue go down by not having all those passwords reset tickets. Can't say enough about Centrify, great product, excellent support!

CONS

Only thing I would suggest is more application in the apps store. I would also suggest more reports available there is a limited amount

Anonymous

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2019

Easy To Be Integrated, Can Be Trusted

We replaced a custom solution for PAM with CyberArk to get an easy to mantain and scale solution. CyberArk also provides the possibility to deploy the solution on-premises giving us the confidence we need.

PROS

Easy to use, scale and maintain vs. our old custom in-house solution.

CONS

Difficult to integrate with some of our custom apps, but not an issue in general terms.

Reason for choosing CyberArk Privileged Access Manager

A PoC allowed us to verify that it was the best solution for our needs.

Reasons for switching to CyberArk Privileged Access Manager

Our custom built solution did not adapt well to the new cloud paradigm, and was difficult to maintain.

Charles

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2018

Major functionality/features work as expected, need improvements in support and documentation.

PROS

Major functionality and features work as expected, which provide our users with robust and secure access to applications.

CONS

1) New feature releases sometimes don't appear to have been vetted for all possible use cases. 2) Documentation is sometimes out of date. 3) Inconsistent level of product knowledge among support team members.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Make privileges Access Management easier with CyberArk

Overall CyberArk is complete and feature rich solution to organizations for privilege access management without hassel and support to achieve most of the compliance requirements.

PROS

CyberArk can cater compliance requirements such as PCI-DSS when it comes to compliances which is major challenge to Payment Card Industry. Automatic credential rotation can be set based on organization policies to reduce the risk of brute force attacks. It support remote administration of all type of operating systems. Tool provides recording of user sessions and auditing logs which is very useful during forensic investigation. It has threat analytics capabilities and can detect suspicious activities of password theft. Multi factor authentication is supported , so increase the security of the privilege user.

CONS

CyberArk is quiet expensive and license model goes per user basis. Solution required set of VM's which don't count for total cost of ownership and deployment is quite complex. For password vault physical servers may recommend and when it comes to high availability and backup several physical servers may required. Continuous session recording required bigger storage. Patch update of password vault is bit complex which require thorough testing with professional support.

Anonymous

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

Great Identity Provider with outstanding technical support

PROS

easy and flexible administration convenient SSO experience great support good reporting and troubleshooting features

CONS

only smaller issues: partially bad performance in admin portal some missing convenience features (most of them are planned to be implemented in the future)

User Profile

Patrick

Verified reviewer

Biotechnology, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Great SSO application

Easy to implement and great SSO solution.

PROS

I love that this application allows all users to have a simplified login method and allows for additional security settings through the MFA for select applications.

CONS

The only thing that i would say about this software that is a negative is that is is decently pricey compared to other solutions. Other than the price the product is phenomenal.

Ozan Dursun

Verified reviewer

Banking, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

CyberArk

all super

PROS

a new product we have already purchased. The best and most common product in the case.

CONS

Everything is great . I had no problems until now.

User Profile

Joevanne

Verified reviewer

Consumer Goods

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2018

Very robust but difficult to deploy

PROS

There are many many ways to use Centrify for identity management. From SSO to Password Vault to even some privileged account management.

CONS

Centrify is one of the priciest solutions available compared to similar products in the space. The solutions is also very complex and difficult to deploy. I have seen may issues arise during implementation. The UI also seems outdated and not as efficient as other competitors.

User Profile

Franck

Verified reviewer

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Really convenient to have all your application in one spot.

PROS

SSO integration with MFA : easy and safe Get all your daily applications on the same page accessible with one click

CONS

sometimes difficult for application which not support SAML. Password learning for example is sometimes cumbersome.

Cüneyt

Government Relations, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Cyberark PAM

PROS

The product is easy to install and use. it is more user friendly compared to other products. It is easy to identify systems and monitor their status from the interface.

CONS

The screens are sometimes unstable in product version transitions. Sometimes I find it difficult to follow the general situation of the added resources collectively.

Sujeet

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

Part of Implementation Team rolling out CyberArk PAS ( Privileged Account Security) solution

Decreased the probability of external cyber attack to Privileged Account. Automatic PWD change functionality will substantially decrease probability of PWD theft or misuse. Management can control Privilege Account life cycle management more effectively Recording privileged sessions allow organization to playback exactly the point of a breach or malicious behavior Automated system to manage and verify passwords as privileged accounts are constantly created and deleted

PROS

CyberArk PAS ( Privileged Account Security) solution pioneered best practices that must be followed by every Organization to minimize or completely stop external attacker or malicious insider to breach privileged accounts. Following are the high-level practices which needs to be followed - Identify and Reduce the Number of Privileged Accounts Eliminate Shared/Service Accounts having Non-Expiring Passwords Automatically Changing Privileged Account Passwords Automate Password Verification and Reconciliation Frequently Identify, Change and Verify Hardcoded Passwords Connect Target Systems directly without displaying Passwords to Users Recording Privileged Sessions CyberArk PAS Solution has out of the box functionalities to achieve the above best practices across your Organizations around the Globe. The solution is quite intuitive in nature which can be easily rolled out across Organization quickly with out doing any major change management. They have strong technical support team who helps Organization starting from requirement initiation till production roll out followed by continuous sustenance period. Continuously engage with Organization through Training, Seminars to make sure the application is deployed correctly & what steps need to be taken to make sure it will sustain future Eco-system.

CONS

The initial product cost is on a little higher side which might turn off small & medium enterprises. As it talks about security, it has a lot of hardware/software requirements for initial setup, which might make roll out timeline little lengthy.

Felipe

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

CyberArk PAM: Administrador definitivo de credenciales.

La segmentación de privilegios otorgados a los usuarios finales.Administración automatizada de credenciales.Visibilidad de puntos ciegos en cuentas de alto privilegio.

PROS

La tecnología de encriptación por objetos únicos en el vault es lo más impactante; Automatización de remediaciones, aprovisionamiento de usuarios, onboarding proactivo de cuentas privilegiadas de la organización.

CONS

Puede ser algo complicado de Implementar/Administrar

Cailin

Hospitality, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Easy, Hassle-Free One-Click Sign In

When we work together, sometimes multiple Reps are using the same PC. Idaptive Services have made it easy to sign someone out and sign ourselves in without worring about going to each individual site/program to do so.

PROS

We have office spaces throughout our 843-acre park. This means we are often in different locations every day, and sometimes even in one single shift. Idaptive makes it easy for us to sign in and out of all the programs we need with just a single click, saving time and energy for a very, very busy Visitors Services department.

CONS

It can sometimes fail without warning, looking like it worked but in fact keeping you signed out of many products and forcing a restart. This is not a common issue.

Christian

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

great tool with a good feature set and perfect support

PROS

the vendor is very flexibility, The product has a good price feature ratio and the support is excelent

CONS

We had lot of discussions regarding this feature but finally the conditional access functionality within Office 365 is still missing

User Profile

Randall F

Verified reviewer

201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Easy to setup and use

Able to enforce MFA for users that have access to sensitive data. The MFA is so easy to use that it is not a burden to the end user

PROS

Pre-canned apps for easy setup, also the MFA that shows up on my Apple Watch, super easy. User adoption has not been an issue since it is so easy to use.

CONS

I have no complaints at this time. I have been very happy and any snag that we have encountered was addressed quickly by the support team.

User Profile

Dennis

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

Access Privileges Simplified

PROS

Cyberark thought far beyond monopoly and designed a tool to take charge of the uncertainty around systems security. I like the idea to centralise password management and the ability to log onto systems automatically, with automatic password policy enforcement

CONS

Make a more simplified administration portal

Anonymous

1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2019

Good program for Admin access

Good program if you do not want random people knowing admin passwords

PROS

Great security when preventing users to be admin capable. provides short term admin or specific passwords when needed

CONS

Too many steps and needing to go through a big setup to get working Switching phones and needing to release the MTA and re setup ordeal takes 15-30 minutes

David

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY