Relatient

RATING:

4.62

(21)

About Relatient

Relatient is a web-based solution designed to help healthcare centers and hospitals schedule appointments and streamline communication with patients via emails, text and voice messages. Key features include online registration, data capture, customizable branding, survey collection and targeted campaigns. The HIPAA-compliant application enables staff members to book appointments, send notifications for missed visits and record patients’ acknowledgment/cancellation. Users can create custom reminders based on factors such as location, practitioner and appointment type for patients. The solution comes with a messenger feature, which lets doctors converse with patients as well as view upcoming appointments and unpaid balances. Relatient integrates with multiple ...
Relatient survey screenshot
Slide 1 of 3

Relatient Reviews

Overall Rating

4.62

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Relatient

1 - 5 of 21 Reviews

User Profile

Dana

Verified reviewer

Medical Practice, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Pleased with all of their products

Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

PROS

The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

CONS

The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Reasons for switching to Relatient

With a practice our size, it was important to have a reminder system flexible enough to meet the needs of all of our patients' demographics.

Vendor Response

Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

Replied July 2019

Jonathan

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Painless patient engagement

PROS

Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

CONS

That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Reasons for switching to Relatient

Televox had poor customer service. The quality of their product was decades behind current market capabilities.

Vendor Response

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Replied July 2019

Piyush

Hospital & Health Care, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2022

Switched to TelezecareMD !!!

It has been a good experience.

PROS

Initially Offered the best solutions and reach, Greatly integrated and fitted into our system.

CONS

Things can be improved, prices could be lowered.

Reason for choosing Relatient

I choose TelezecareMD

Tina

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Valued business partner

In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

PROS

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.)

CONS

We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Vendor Response

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Replied July 2019

Lisa

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Relatient Review

Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)

PROS

It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.

CONS

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.

Reason for choosing Relatient

Because it integrated with Modernizing Medicine Software.

Vendor Response

Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.

Replied July 2019

Popular Relatient Comparisons