About GymMaster

GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing, retention, scheduling and billing.

Other features include gym access controls, point of sale, online bookings and automated marketing. The access control feature allows users to access the gym, studio and health clubs 24/7 using their access keys, manage time restrictions on memberships and maintain a visit log. It also helps in identifying member usage patterns and staffing of gym employees. Users can communicate with members via automated SMS, email and push notifications

GymMaster is offered in ...


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119 Reviews of GymMaster

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(91)

91

4 stars

(18)

18

3 stars

(6)

6

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 119 results

June 2019

Vincent from Solstice Health and Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Practicality and ease of use was outstanding

Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Pros

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Cons

- Would be better if tailgating software was more compliant with my security system of choice

Reasons for Choosing GymMaster

It suited our wants and needs better than anything else we looked.

Response from Treshna Enterprises

Replied June 2019

Hi Vincent What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have. Thank you for your support over the years.

December 2020

Graham from We Are Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Incredible Customer Service

I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Pros

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Cons

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

Reasons for Choosing GymMaster

I can’t remember the other company names but we did really like that you had the Door lock/Key Fob integration which we did end up utilizing and it was the best thing we ever did. And your reviews sounded great so we trusted that and are glad we did.

Reasons for Switching to GymMaster

They had the worst customer service I have ever experienced in the 10 years I was open.

Response from Treshna Enterprises

Replied December 2020

Hi Graham Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements. We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.

May 2019

Katheryn from ALL JOY LLC

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2019

NEVER RECOMMEND!

At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pros

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Cons

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Reasons for Choosing GymMaster

cheaper reviews (hence why I am writing mine)

Response from treshna Enterprises

Replied June 2019

Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused. We're committed to resolving client issues in a timely manner and where appropriate have provided compensation. For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future. Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end. Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.

September 2021

Courtney from Sylvio Behring Association Ponderay

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

September 2021

Excellent Software, but a few suggestions...

This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products. Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.

Pros

The interface and the fact that there are explanations next to each function. Can give members freedom to manage their account and membership through portal The amount of fail-safe's in place to avoid mistakes or over charges Just an excellent overall software

Cons

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO. That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

September 2020

Steve from Studio Pulse

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

GymMaster the best CRM by far

I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Pros

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Cons

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Reasons for Choosing GymMaster

Glofox was not managed in the ANZ region and the support was not too great.

Reasons for Switching to GymMaster

Thy were super crap and their support was poor.

Response from Treshna Enterprises

Replied September 2020

Hi Steve Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required. We look forward to growing with your business.