About Upper Hand

Upper Hand is a club management suite designed to help sports and fitness studios streamline front/back-office operations including registrations, staff scheduling and event management. The centralized platform allows users to create custom event workflows, schedule programs in rosters with specific attendees and register customers by building brand-specific landing pages.

Features of Upper Hand include waitlisting, membership management, recurring sessions, custom overlays, re-scheduling, calendar check-ins and more. It comes with integrated payment and POS solutions, which let users track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can u...


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Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of Upper Hand

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(31)

31

4 stars

(19)

19

3 stars

(7)

7

2 stars

(7)

7

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

February 2020

Tina from Buck Fastpitch Academy

Company Size: 1 employee

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Buck Fastpitch Academy Review of Upper Hands Sports Software

Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team!

Pros

I love the camp/clinic registration feature, as it significantly helps reduce time I spend processing registrations and payments. Additionally, I love the messaging feature, as it allows me to send mass marketing e-mails and messages to our entire team of athletes, parents and coaches. Lastly, I love that I am able to access Upper Hand through the mobile app, as I am always on the go and often need to be able to schedule or process a payment when I am away from my computer.

Cons

The software is sometimes not very intuitive for the client. I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons. It would be great if they would be able to view all past and upcoming events, as well as their total number of remaining event credits on their dashboard after signing into the mobile app. And while I love the messaging feature on the app, I wish it was better visually designed and would allow you insert graphics and change font size and style. Lastly, while I was thrilled with the latest upgrade that sends out automated reminders, I was bummed that this is only offered to those who upgrade their accounts to the next level. When I first purchased the Upper Hand software, this was one of the initial features included in the membership. I would love to see this feature included for all membership types.

Reasons for Choosing Upper Hand

I was contacted by an Upper Hand sales rep, and from day one I was so impressed by their service, industry knowledge and technology I didn't even see a need to research alternative products.

January 2020

Rob from Smith Baseball Academy

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

UpperHand review

Customer support is fine. No complaints.

Pros

Saves me time scheduling sessions. Saves me time processing payments.

Cons

The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

Reasons for Choosing Upper Hand

Cheaper. $79 per month for a level 1 subscription versus $125 per month for their minimum version. Their version had more capabilities but it also had some limitations on matrix scheduling.

January 2020

Jiselle from Miracle League of Corpus Christi

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isnt something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons

The only downside is some of the small things that we arent able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, Im sure it will happen soon.

Reasons for Choosing Upper Hand

The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get.

Response from Upper Hand

Replied February 2020

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

February 2020

Brandon from Atlet Sports

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

February 2020

Regretting Leaving MindBody

Pros

The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.

Cons

At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when were seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. Its been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see. The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether Ill be able to complete a purchase or book an event with out the window dropping. The desktop version is better but were not in front desk all day. Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event Im deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesnt seem to do anything. Now imagine trying to train employees who dont have the knowledge of this platform on how to use this.

February 2020

CHRIS from FURTHER DCKC HOLDINGS LLC D/B/A SOGILITY

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Great Support, Developing Product

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Pros

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Cons

Reporting needs to be stronger and more actionable.