When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices. I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips! I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do. I also really like the reporting options. I use Quickbooks but the reporting options are different. TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information. They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!! I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features. So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

I am 100% satisfied with Time to Pet and I recommend it to every pet sitter I know. I have used other products in the past and TTP is just far above exceeding any other programs out there. They are constantly taking feedback from their users and are always actively improving the product, adding amazing new features, and staying ahead of the competition. There's just no other software on the market that does with TTP does, nor do they have the TTP team backing it up.

TTP is a highly innovative pet sitting software that helps me run the day to day operations of a mid-size pet sitting company. With staff and quite a few clients, this software ensures nothing is ever missed and that our clients enjoy an app for themselves as well.

Due to the sheer number of customizations, the program can be daunting at first. However, it is completely worth the time to learn it. I had to think outside the box a bit to ensure the program could be tailored to the specific needs of my company which can be scary at first. TTP has never let me down and I've always been able to use the features and options to tailor the program to be exactly what I need. While there are a lot of documents explaining how to do things, more video instruction would be helpful however TTP's customer service is the absolute BEST. If you can't figure it out or can't find the answer you're looking for, their team is always knowledgeable and quick to respond.

I like that it is intended to make scheduling easier for pet care professionals. I also like that it keeps a good database of client information that is always accessible when out in the field.

It crashes A LOT and customer service is not that easy to deal with. I have grown frustrated with this software and went back to using a different platform that is much more user intuitive.

This is an amazing software paired with prompt and professional customer service and support. I could not have expected something to have such a profound effect on my business. I implemented the software just before our busiest period being the Christmas season and it was by far my most stress-free and smooth sailing one to date and I'm absolutely certain 90% of it is because of TTP. Previously I was using a custom built database that I needed to be on front of my computer to do anything with. This was EXTREMELY time consuming and left a huge lag from client request to action. Now with TTP, I can action client request instantly and that's only if they choose not to do it their self. I can easily and effortlessly stay in contact with clients and vise versa and my clients now have added piece of mind with the visit report, time tracking and GPS function.

Easy to use and navigate and it saves me hours of sit down admin time.

If I have to pick something it would be to be able to attach videos to visit report and to have all features available to Australia. In saying that, these things really make no major impact on the excellence of the software.

Time to Pet has helped me tackle the administrative side of my business and win! It keeps me organized and efficient. My clients love it!

Time to Pet was easy to set up and the learning curve did not take me long. I am not a tech person so the tutorials helped to ease any anxiety. Their customer service is always very timely and supportive.

I have been using this software for over 4 years and so far I do not have anything that I like "least".

I wouldn't have been able to hire without it. I needed to be able to KNOW for a fact that employees were at a client's home on time, not leaving, and have pictures that show both myself and the pet owners how their pets are doing. It has taken away the fear that someone could be taking advantage of this job.

They have thought through exactly what a pet sitting business would need to function the best--and continue to do so. I have said from the beginning that it must be a team of people who have run a pet sitting business or been a pet sitter before to intuit exactly what we need in the business. Scheduling with small, precise windows, report customization options, and the client communication (whether it's push notifications, emails, or the chat area) are the top things we love about Time To Pet.

There's always areas to add on to, but I think for the cost, it's fantastic and they are always adding. My main desire would be to have an easier way to share the calendar with sitters so they can see who else is working and can switch shifts if they want.

We’ve had a great experience. They are quick to help when we need it and have always answered our questions or fixed our issues. The main thing that I love is that they listen to their customers and work on improving the software based on our feedback.

The ease of use for our clients and all the features for our clients. They can see the exact route their dog takes on the walk, they can easily message with their walker or management, they can schedule walks right from their phone, and can even pay their bill on the go.

Invoicing has been a huge improvement over our other dog walking software. Like HUGE. The only improvement I’d like to see if visits automatically showing up on the correct invoice based on the month. In the beginning we had multiple invoices for clients each month because the services aren’t automatically placed on the correct invoice. TTP said they are working on this though.

We have been using Time to Pet for our Professional Pet Sitting/Dog Walking business for more than 3 years. Anytime we have had questions, they have been answered immediately through topics on their website, the private Facebook group or directly from customer service themselves. With every update, I feel like they read our needs that we didn't even know we had!

We love that this software fits EVERY single need we have as pet sitters/dog walkers. Its impossible to pick just one thing that we love.

I would love if clients could rate a "reservation" on a 1-5 star scale as another industry software does.

My business could not have grown the way it has without scheduling errors over the past year without Time To Pet keeping me organized, productive, and efficient. It instills confidence in my clients that their cat will be visited without fail and well cared for.

The best things about Time To Pet are that it was easy to purchase, learn how to use, and integrate into my existing business structure, in other words, accessibility. The value of TTP to my business is priceless. I can't imagine how my business would have been successful without it. It's customizable, relatively easy to learn and use, and secure. Customer service is reliable, prompt, and courteous. I love Time To Pet!

It is sometimes a challenge to remember where to find certain functions within the software, because it is so functionality-heavy, which is a good thing, but there is a bit of a learning curve.

Time to pet has all the features we were looking for. We could not run our business as effectively with our Time To Pet.

I have No negatives regarding Time To Pet

Excellent. Great product backed by a functional support team.

Integrating TTP into our existing business model was fairly seamless. Their customer support is always helpful and prompt. The automation features have cut my admin time in half. The client portal is the best I've seen for pet sitting software.

It's a bit difficult for some of our users to figure out initially and it's geared slightly more toward companies with employees rather than contractors.

Time To Pet has really changed how we do business...all for the better! Their customer service is far above and beyond everyone else. I really don't know what we'd do without them! Our clients love using Time To Pet too!

There really isn't anything we don't care for actually. If we see something we'd like change, we contact customer service, and more than likely, they're already working on a fix!

I’ve had an overall great experience and my business is now much more organized snd efficient.

This software was easy to implement when we decided to start using it, it’s user friendly for our clients, the customer service is incredible and it keeps my business so organized. I couldn’t operate my business without it and it’s the best value out there in my opinion.

The only tough part is paying monthly for all the users but that’s because I’m a small business . It’s well worth the money for what you’re getting.

It took sometime to get to know and understand the software, but after time and slowly easing into it - we are thrilled to have it.

The software makes running your own business fool proof in a sense. If I forget to schedule something the client can see that on their end so we ensure that nothing gets lost in translation. I love how user friendly the software is and how many functions you are able to utilize.

It's dependent on wifi signals and sometimes that can be a challenge depending on where you are located when trying to complete a visit.

TTP has made running out business a breeze and also help manage our growth.

It has a robust and constantly improving feature set of basic and advanced abilities.

It’s a little complex on the UI design.

Customer service is lightning fast! The software was great at the beginning but the owners are not content with that. They keep making it better and better. I can't wait to see what additions they make to Time To Pet in the future.

The software is very modern and up to date. It is very intuitive which makes training new staff easy. The schedular has a great calendar with drag and drop capability. Everything is integrated so nothing falls through the cracks. Our customers have also enjoyed using the software. The software encourages customers to leave tips when making payments. Where we weren't getting many tips before we now get lots of tips. The software has more than paid for itself just in tips!

Since we pay our employees by the hour including travel time between visits we would like to see the tracking of travel time integrated more automatically into the software.

Increased communication with staff and customers, visibility into staff work behaviors, GPS location tracking, paper reduction, lower postage costs, audit history which has provided proof when customers questioned the services they were provided, integration with QuickBooks Online, electronic payment processing, email campaigns/bulk messaging, and much more!

My customers use it and love it! There's something for everyone: email capture for those who prefer email for simple email communications, a customer portal for the online users, and a smartphone app for the trendiest of our clients who want instant access. Our walkers/pet sitters love it! The smartphone app puts client information at their fingertips and gives them instant access to GPS for directions to the next house. Customizable visit reports allow staff to provide a good deal of feedback to customers with very little effort. Office staff love it! We have full visibility to customer requests and data updates, as well as walker locations and their communications with customers. Client service requests and electronic payments reduce workload. Management loves it! Integration with QuickBooks eliminates double entry, and client payment processing and bulk invoicing reduce workload. Reports provide insight into the business. Time to Pet is truly the core of our business.

Applying a single check to multiple invoices could be more straightforward. If not caught immediately, errors resulting from improper data entry must be corrected in both TTP and QuickBooks. TTP Support has acknowledged the issue and plans to address it in a future release. Data extracts are limited to what is predefined by TTP. I would love the ability to query data directly into Excel to build the more complex reports I need. The built-in staff scheduling features are a bit too basic for my needs, so I use a free third-party product to allow staff to manage their availability and time off requests. This means that unless I replicate their work shifts in TTP manually, I risk making scheduling errors (which I have) and cause last-minute scrambling to fill gaps that could have been avoided. Payroll functionality is too simple for my business. I use Intuit Payroll, and although TTP enables me to extract data needed for payroll, it is a time consuming biweekly effort.

The main thing that makes Time To Pet stand out from their competition is that they are constantly taking suggestions from their users and implementing improvements. As long as they keep this up they will continue to be leagues ahead of the other options available!

Time To Pet comes the closest to automating every aspect of running a pet care company and yet still manages to offer so many ways to customize it to your specific services. Your customers can use the app to request services and your administrators and/or your care providers can approve those requests. Schedules and invoices are ridiculously easy to email out as needed. Communication with your customers and your team are a breeze. It even synchs with Quickbooks to simplify your bookkeeping. I don't know how anyone runs a pet care service without it!

The only hiccup I've run into so far is that Time To Pet is not able to differentiate between the different types of pets when setting up billing for extra pets. For example, we bill extra for walking any additional dogs more than two. If the customer also has a cat in their profile, the system will still charge the extra fee since it is not able to tell that the third pet is not a dog and thus does not need to be walked.

Absolutely wonderful. Game changer.

We LOVE Time to Pet. We implemented this software in 2016 and it literally changed the entire way we do business. We tried a few other pet care software systems before TTP, and there was really no comparison. Not to mention the team is really incredible, helpful, and attentive to everyone's needs.

There isn't much, honestly. Anything we've "needed" or have been lacking in the software, TTP has been extremely quick to take it into consideration and made adaptations to our needs, or help us understand how we can make the software better work for our systems.

MOST of all, the added level of professionalism that goes along with having a program like this is HUGE! It keeps you organized and able to focus more time on the fun stuff (loving dogs) than on admin work. My experience to date has been nothing but fantastic!

I loved how quickly I was able to learn the software. I had trialled two other programs as well and found that neither had the ease of use that Time to Pet offers. They really strive to make your transition into using the program a smooth one, offering you a step-by-step learning tutorial and thereafter an even more informative info/learning session with one of the program reps if you choose. My client's love the ease of use as well and look forward to their daily reports sent to their email.

-I do wish there were a few more Icons for the reports. -I would like to have the same admin access from my phone through the app to make adjustments on the go rather than having to use my computer (I believe they are working on this). -I am also looking forward to the integration of Quickbooks (in Canada) -Would love to see video capability added in when sending the reports out rather than just photos. -I would also like to have a number to call in times when I just want something resolved quickly. While their customer service really is great, I am just the type that likes to pick up the phone rather than communicate via email.

Time to Pet (TtP) has changed my business and given me so much time back from tedious tasks like billing and scheduling. What used to take me hours a day, I can now do in one hour. My half day billing debacle is now done in less than an hour. And these are just the basics. Things like a detailed key log, bulk editing, messaging that can be filtered by several criteria, being able to monitor messages to and from clients and about two dozen other things make this the best pet software I've seen on the market. Kyle and Mike are fantastic and are quick to respond to any emails. They take my needs into consideration when making improvements to the system. And most of all they seem to have a genuine passion for their business and helping other pet businesses grow. When I started with TtP we had about 100 clients. In the 18 months since I signed up, we have over 200 clients. While TtP didn't directly bring these clients to our business, I can give them credit for the time they've given back to me, which has in turn allowed me to focus on growth. The cost is low enough that this system works great even for individuals with 10 or fewer clients. For a larger company like ours it's worth every penny. I can't say enough about TtP and I urge anyone mulling over options to try them out first. You won't be disappointed!

Very user friendly, total end to end service.

Nothing worth mentioning

Overall I’ve had an amazing experience. Prompt costumer service. I couldn’t run my company without it.

I love how easy and user friendly the software is. They constantly make updates to make users life easier.

I wish they would add the feature to add different rates for different type of pets (ex; $4 dogs/$2 cats) That’s the biggest irritation of mine. Seems like it would be a given for a pet sitting software.

Time To Pet documentation through notes, communication and photos while on the job is invaluable. So many times, I have been saved by being able to quickly look up client communication. It is almost impossible for me to miss visits. If a backup sitter is assigned, I can see if the visits are being done in real time. I simply couldn't operate without it now.

Product is easy to use, affordable and customer service is the best. My clients love the added benefit of being able to book jobs online and pay online. Until you have actually used it, you cannot imagine all the benefits it will give you. It has streamlined my business in unimaginable ways.

If you are not set up on any online system, it may take some time to integrate all the information you have on a large client list. Every minute is worth it, though.

Invoicing, scheduling and customer interface.

The schedule is extremely easy to use and lets me keep track of my pet sitters including GPS tracking them, reading their updates to our pet parents and making sure they arrive at their visits on time. Our clients love that they can log in and book services online, they also love the app that was recently released for them! The invoicing feature is also a must for any small business! Time to Pet gives me the software of a large business for my small business at an affordable price.

I really love everything about Time to Pet has and the software is constantly being updated and changed to better fit our needs. This is the first software program where I feel like they not only understand the software side of the business but also the pet sitting side. There isn't anything I like least about the software but I know if there were my ideas would be heard and listened to by the team at Time to Pet.