About Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations.

The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS log...


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219 Reviews of Samsara

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September 2019

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L. Houston from Papa & Barkley

Verified Reviewer

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Reasons for Choosing Samsara

Capterra reviews!

Reasons for Switching to Samsara

Samsara is robust, very user-friendly, and is scalable.

September 2020

Nicholas from TWO MEN AND A TRUCK

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

Samsara Review

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.

Pros

Customer fueled app and software updates.

Cons

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

Reasons for Choosing Samsara

Combination of Corporate options/pricing and ease of use

Reasons for Switching to Samsara

Fees for equipment AND installation. Installs needed the trucks blocked for days costing $. Software was nothing special and customer service was a nightmare.

July 2021

Renee from Limeco, Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

July 2021

Worst Customer Service ever. You can never get anyone to call you back.

The cameras and program themselves are pretty good, but I will not stay with Samsara due to terrible customer service and way to many billing / accounting errors that they want to says is the customers fault when it is defiantly theirs.

Pros

It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

Cons

The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

August 2019

Anthony from Fast Rate Freight Inc

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

Samsara Commited Fraud Against Our Company

I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.

Pros

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Cons

Read my overall experience worst experience ever!!!

Reasons for Switching to Samsara

Samsara charged over 3,000.00 to my bank account over time for a company I referred and when confronted they did not care to reimburse or fix the situation.

Response from Samsara

Replied August 2019

We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

May 2021

Bruce from D. E. Hartman Trucking, Inc

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2021

Great Asset

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Pros

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Cons

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Reasons for Choosing Samsara

I felt after demoing and researching several products, Samsara had the best reliable bang for the buck.

Reasons for Switching to Samsara

Verizon had terrible customer support and so many issues with their product during the initial ELD phase in and conversion. At the time they had no camera options and when they did the price was outrageous.

June 2021

Gary from Los Angeles Carpet Cleaning

Company Size: 11-50 employees

Industry: Research

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

June 2021

You WILL loose video

Not very good. They said this is a stated limitation.

Pros

You will loose the first minute of almost all motion, the camera doesn't turn on when driving below 5MPH this means for the first 45 seconds or so, you will get no video, this is more than often in my experience have found when drivers will hit a wall or another car. I have missed 5 accidents so far. I subscribed to 3 years with my whole fleet, after on year, I am chalking this up as a loss. :(

Cons

Doesnt record when the vehicle is powered on. You WILL loose important info. I never see when they leave a location, it doesn't kick on until they have hit the road. This means when they first pull of from ANYWHERE, you will loose all video

Reasons for Choosing Samsara

Cheaper, but you get what you pay for.

December 2019

Tate from Green Ride

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2019

The smart, do everything, connected vehicle solution.

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pros

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Cons

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Reasons for Choosing Samsara

The overall features and consolidation allowed us to move iot sensors, telematics, cameras, and HOS into one platform. No other platform can claim to do each of these features as well as Samsara, and the combined price of the other solutions amount to much more than Samsara. It's truly a brilliant solution.

Reasons for Switching to Samsara

Automile was unreliable, and often experiences outages that lasted a full working day.

April 2021

Patrick from Land Air

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

April 2021

The top of the line loaded with features, if you can afford it!

Samsara is the big dog in the industry and has this down to a science. The solutions are scalable for large fleets down to smaller delivery or transportation customers. The up front costs were high for us and the return on investment took time. Users were easily trainable and the feature rich web platform and cloud based video system was exactly what we needed from a safety stand point as it did most of the work for us. The alert system and AI systems were very good and came in handy in terms of driver training coaching and reprimanding. Samsara has paid off on more then one occasion by saving the company from costly or preventable accidents due to poor driving.

Pros

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Cons

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Reasons for Choosing Samsara

The camera system and ease of use is what really drove us towards samsara. It had the most features and a roadmap of new features that impressed our team.

September 2020

LeRoy from J R Zimmerman Enterprises LLC

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Very satisfied Customer

We have been very happy with Customer service. The Cameras are very clear with good night vision as well.

Pros

Samsara has been an eye opener for us, not just in Compliance, but in aspects of safety as well. It has a built in accountability for each driver, and allows the Safety Director to access driving behavior as well. Speed, harsh braking and AI technology at stop signs has become a positive peer pressure for the drivers, at the same time reducing operating and maintenance costs per vehicle.

Cons

We are very happy with the software. It is meeting our expectations

Reasons for Choosing Samsara

Recommendation from another Flatbed Carrier. Clarity of image. Customer Support. Leading edge technology. We have not been disappointed.

Reasons for Switching to Samsara

samsara offers an integrated Camera along with the ELD Software. They are current with ever changing technology and are continually making improvements to the operating system.

September 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

Full Fleet Management

Positive, continuously improving, and clearly a leader in the fleet management/dash cam software industry. They have all the features and then some.

Pros

Ease of installation was very important. This is a plug and play, while other options must be wired in by installers at a cost. The interface, features, and overall usability are much better than the two other companies I have used.

Cons

Usual high pressure sales to start the process, but the negotiation and closing process was very smooth. Some reports and insights are slow to update but overall seems to be very accurate.

Reasons for Choosing Samsara

Simplicity and ease of installation

Reasons for Switching to Samsara

Nextraq was very limited in the metrics and insight to driver safety. Process for installation was very cumbersome and lengthy. Customer service was outsourced.

January 2021

Hillary from Diamond Transportation Arizona LLC

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Complete package for GPS and DOT compliance

It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

Pros

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Cons

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

Reasons for Switching to Samsara

We needed software that also offered DOT compliance programs. Also, US Fleet had a lot of glitches, with vehicles idling for weeks in the system.

April 2021

Hector from Quality Transport Company

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

April 2021

Excellent product

Excellent product, living up to expectations so far.

Pros

Easy for the drivers to use, dispatchers have accurate and timely information on vehicle and driver sports status.

Cons

Very frequent updating, tablets need to be restarted every time causing a slight delay in the drivers ability to start or continue their day.

Reasons for Switching to Samsara

Cost, easier operation for the drivers, better equipment with fewer technical and hardware problems

September 2020

Kim from Ken Graham Trucking, Inc.

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

great products

Awesome!

Pros

Easy to use. Support is great. Up to date information.

Cons

Any con that comes up tech support takes care of it right away

Reasons for Switching to Samsara

We currently use both Omnitracs and Samsara. Once our contract is done with Omnitracs we will switch.

September 2019

Erika from Awesome Refrigerated Transit of Iowa

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Easy ELD program

We analyzed about six ELD programs before making the decision to go with Samsara. It has been an easy transition from paper log books to ELD for most of our drivers. The additional data we get on the truck performance is invaluable. We have been able to extract information to improve business performance over many categories. In addition, Samsara support has always been very quick to address our concerns or fix issues we find.

Pros

This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

Cons

There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

Reasons for Choosing Samsara

Samsara seemed to be the most cost effective and user friendly product overall. We like that it also includes temp probes for our reefer trailers and we were able to purchase tablet interfaces instead of needing a specific device. The drivers can have the app backed up on their phone in case of incident and the tablet can double for them to watch training videos, access emails and messages and more.

September 2019

Andres from Trinity Distributions LLC.

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Next level tech.

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

Pros

*Easy to use *Can be used on different platforms *Looks very high tech

Cons

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Reasons for Choosing Samsara

have more features and have E-logs, GPS, Cameras all integrated.

Reasons for Switching to Samsara

*The software was not to standars *Customer service was bad. Always took a long time to get someone on the phone for help and when you got one very rarely they could help you with the issue.

September 2019

Jason from AM Transport Services, Inc.

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Best option that continues to improve

The product is great and many others are as well. The team behind it has been as impressive which puts them in the lead.

Pros

The setup and configuration options are very user friendly. The ability to share live links is very helpful. The Time on Site report is a great tool to share with shippers and consignees.

Cons

There were a few features that were missing in the beginning but have since been added so nothing comes to mind.

Reasons for Choosing Samsara

It was clear early on that the Samsara team was more responsive to questions and willing to discuss flexibility of their system.

Reasons for Switching to Samsara

Omnitracs unwillingness to allow for integration and their very poor customer service.

October 2020

Brandon from United Transport of America Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

October 2020

Has Potential

There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half. It wasn't until I ran into my first issue and need help from customer service and accounting. My business is not valued at all. Another 1 until my contracts are finished and I will find another provider for my GPS and ELD services.

Pros

Very user friendly. Accurate and up to date latest information.

Cons

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Reasons for Switching to Samsara

Annual billing instead of monthly

Response from Samsara

Replied October 2020

Hi Brandon, thank you for taking the time to share your feedback with us we always aim to put our customers first and are very sorry to hear this has been your experience. A manager from our Support team will be giving you a call so we can help address your concerns.

July 2019

Christopher from NASS LLC

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Samsara - Perfect Balance of Features, Function and Design

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Pros

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

Cons

The maintenance feature doesn't allow uploading files such as receipts.

Reasons for Choosing Samsara

The user interface was superior as well as the hardware options.

Reasons for Switching to Samsara

Our previous provider didn't offer real-time vehicle diagnostics via OBDII port.

September 2019

Dave from Novae Corp

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2019

A Better Way of Doing What We've Always Done

Safety policies have been easier to monitor. We love the camera placements in our equipment.

Pros

Intuitive navigation for the dashboard user as well as for the driver.

Cons

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Reasons for Choosing Samsara

Better price and better technology.

Reasons for Switching to Samsara

We didn't want to upgrade our Omnitracs with an inflated price after having been a customer for so long. Our IT director is highly respected in his field. His recommendation, after looking at just a few alternatives, was to choose Samsara based on the quality of the software.

September 2019

Elmo from T-J Transport, Inc.

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Samsara vs Teletrac

Overall the product is very reliable, the company is very proactive in checking on units and sending out new ones when tracking unit does not even show us a problem. they are very quick to send out add on units. customer service is GREAT !

Pros

Very comprehensive. There are probably more thing built into the software than we actually loose.

Cons

would like to see mile markers easier on the map search when looking at trucks.

Reasons for Choosing Samsara

customer service and reliability as recommended by the rep

Reasons for Switching to Samsara

teletrac has NO customer service what so ever, or at least did not at the time we were having issues