The experience has been positive, so nothing negative to report.

Our organization recently shifted to online voting to elect the [sensitive content hidden] in the interest of making these important decisions more inclusive and accessible. Following a competitive evaluation, eBallot turned out to be the online platform that fit our needs and we are happy with this decision. eBallot provided helpful information during the initial stages of the procurement process to ensure that we could make an informed decision. The platform offers question filtering on ballots, which we need for the election of regional representatives. This important function worked very well during our elections. We made use of their option to administer the election “in-house”, using eBallot for Business with the option to request tech support when necessary. eBallot provided front-end technical training to our staff and administering elections after that point has been a cinch! When necessary, the helpful and dynamic staff are very responsive and make time to meet and help our staff figure out how to use the platform best. Most importantly, the platform works well for members; most users we have heard from describe the platform as easy to use.

The experience has been positive, so nothing negative to report.

the system made it easier to have voting and surveys and also be able to asses them by yourself

it allows one to vote privately and not risk having their vote to be disregarded . i really enjoyed that about the software, the fact that you can vote online makes one feel at ease that they are doing something and no one will question their decision because its it all online. it is much different to other voting apps as it gives you piece of mind that your vote is safe and private. there are no many glitches which is a good thing.

have features that allow people to vote using emails and also please include authentication services so that it is visible that the voters in the system belong to the organization that is having the elections there was no referencing to someone if you had a problem within the software like maybe an online buddy to make a way for you to be at ease with the system you are using .

ABSOLUTELY THE WORST. No phone number for support. Online messenger and they ignore everything you tell them. Rip Off!!

friendliness of sales rep, price and trial option

They're a rip off. You sign up for the number of "qualified voters". For us it was 82. The price quoted, billed monthly for 6 months, was $59.94. When an inexperienced data entry made a mistake in the setup, the software jumped from 82 to 150 and would not let it drop back. The billing was to a debit card so there's no recourse or reasoning with support. Sudaf charged us $20 more than was quoted and was unreasonable with any responsibility born by his software. BUYER BEWARE. They're not the only company and we have since switched to another vendor.

eBallot staff are helpful and easy to work with. Setting up the elections and subsequent notifications is a hassle-free.

Because emails to voters come from eBallot and not our domain we get some deliverability issues to some voters.

We needed a lower cost evoting software and eBallot fit our budget. It was easy to create ballots and add voters, however I wish they had a more detailed user manual so you didn't have to contact support to answer basic questions when you are learning how to use the software. I also liked that you could run multiple elections at one time. I think this is a great voting software for the price, but would highly suggest that new users run test elections to get familiar with the software and figure out how to use it before going live with an actual election.

Pricing is pretty affordable You can email out notices to voters Ballot questions are pretty easy to set up Have several reports so you can see voting participation & results easily

They could use a better user manual with more detail on how to use software When you send out an additional email to voters you have to pay for all voters, even if you only send it to part of your voter list, like those who haven't voted yet Help is only available during the weekday hours, there is no after hours support except for help files

Wanted to use eBallot electronic voting for the ABA Board elections of May 2019. Worked together with rep. from ABA -IT department on this. However, the Board did not want to use eBallot for security reasons: 1) Someone could be collecting eBallot invitations to vote and then 2) vote for someone else. They said that they had been in contact with eBallot about this. The risk of point 1 could be reduced by sending the link to vote and password separately. The risk of point 2 could be reduced by tracking of IP addresses of votes casted. I do not know what exactly happened in the communication between ABA and eBallot, but in my view the risks as highlighted by the Board are relatively small and can be well managed. Best regards,

Well-structured set-up, giving credibility to the robustness of the software.

I wanted to test the software prior to use. However, I had to subscribe for 6 months to test the software. It would be good to be able to test eBallot with about 10-20 people for free.

We use eballot for our annual election. I manage 5 associations and i have all of them use eballot

i liked that i could easily import my membership list into their template. Once you set everything up you just have to wait for the end of the election and get your results.

When you do have questions there is no chat support, just an FAQ area

Excellent. Saved money and time on our annual Board of Election process. This is our 2nd year in a row using eballot. in 2018, the eBallot staff was in constant communication with me. Meaning they let me know every time an email blast was sent out for us. It was nice to not have to think about the progress as they reached out first. For 2019, I had to contact them, most of the time. But that's minor. Still happy over all and will use again next year.

Ease of operation User friendly Dashboards Reports

I couldn't run any reports using Google Chrome. not a big deal to use another browser for that, but I'm a chrome user by default.

eBallot is easy to use and has significantly improved our members' voting experience. The software has also improved our administrative experience; the software is intuitive, voting events are able to be set up quickly and customer service is very responsive.

The software does seem to be a bit costly.

Poor. I have worked retail for over 30 years and would never treat customers the way I have been treated by them. They have insured that I left an angry customer never to come back instead of someone who might use them in the future or tell colleagues that we tried them out but just wasn't suited for us.

Configurable. We could upload a logo...

Confusing sign-up process. No way to determine suitability for your organization without signing up for 6 months. You can only add voters, not delete them from your pricing plan. Customer Service is arrogant. We signed up, created a test ballot and sent two test emails. We determined it wasn't going to work for us so we asked for a refund. No way, they said, you are getting billed for 6 months. The sign up process implies that there is a lower or free service option by calling the program "Essentials" but offering only a Pro Option that you can only see after you put in your credit card. The email vote links can take up to one hour (according to their documentation), although they will dispute it and say it takes 15-20 minutes.

As previously stated, eBallot effectively met our organization's needs by providing a customized solution to our electronic voting process. If eBallot continues to offer a month-by-month service plan, our organization will most likely continue to use the product.

eBallot was mostly easy to use and offered exceptional product support. For my professional association, I needed a product solution that would support our annual officer election process. eBallot was an affordable and effective solution because we were able to pay through the month-by-month plan, paying for the services for the duration we needed them. It was by far the best option for our budget and needs.

I wish I campaign emails (emails to voters) could be purchased by the individuals emails sent instead of based on the entire voter listing. For example, I needed to send reminder emails to those members who had not yet voted, however when purchasing an additional campaign email, I had to pay for the cost of the total voter listing rather than the few I need to remind. I previously shared this feedback directly with the eBallot team.

Early on, I was able to reach customer service (someone answered the phone.) Then, I was able to get answers back via email. The girl who I worked with was very prompt in answering my questions. Then, there was a guy who assisted me. He wasn't nearly as sharp as the first person who assisted me. I don't remember their names since it's been so long ago that I contacted eballot customer service.

The price for electronic voting was very economical.

The price only allowed for one ballot per month. Also, I couldn't figure out how to add an additional vote and I didn't receive an answer from customer service.

Great - quick results. Secured!

Easy to use, can set up many ballots, student friendly.

When I had issues trying to pay I had a hard time teaching someone.

Very Good

Ease of use once familiar with software. Great reporting.

Had some issues in browser viewing reports, found a solution by using another browser besides Chrome.

Terrible

This may be easy to set up, but when I needed a customer service call, it was impossible. Even the chat hangs up on you.

Last year, my voters were unable to see the information they were voting for. I had to move information from five questions, with three candidates each, to a Google Doc. My voters had to go off the app, read information and return to vote. Eballot refused to refund me even though they said it was their fault. I am not sure why there are so many positive stars. Ridiculous.

Minimum 6 month contract, which in itself is not a problem....but once you cancel, they refuse to renew you later...what kind of company blocks customers?

It worked, could create and send out ballots fairly easily. Not much learning curve

Email ballots took anywhere from 1 minute to 5 hours to get to voters. We had time dependent votes, and their email was very inconsistent.

Very simple for our company to engage in the voting process. Have never had any technology issues that have not been expeditiously resolved.

Each year, our organization constituents elect a representative council. eBallot makes it easy, seamless, and error-free.

All the features that we need are easy to access.

What solved a simple problem during the pandemic has turned into an ongoing nightmare where we can't cancel.

It worked. We were able to conduct our annual meeting remotely.

They don't let you cancel. They play games with their timing. The cancel form doesn't work, customer service just sends you to the knowledge base. They won't refund their dishonest charges.

Very positive.

Simple and easy login and voting process for users.

Would be nice to set re-occuring votes and also for admins to receive automatic results emails upon vote closure.