Nextiva

RATING:

4.6

(880)

About Nextiva

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company...

Nextiva Pricing

Basic, Pro, and Enterprise plans are available on a monthly or annual basis.

Starting price: 

$25.95 per month

Free trial: 

Not Available

Free version: 

Not Available

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Nextiva Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Nextiva

1 - 5 of 853 Reviews

Janiece

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Great work in progress

User Profile

Nick

Verified reviewer

Consumer Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Very Happy to Find Nextiva

I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

PROS

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

CONS

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Jodi

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Our company is highly satisfied with Nextiva Phone Systems

Fantastic! We are delighted customers.

PROS

The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.

CONS

Nothing other than plastic waste from the shipping.

Reason for choosing Nextiva

The price was good and I was impressed by the functionality of the phone.

Reasons for switching to Nextiva

8 years ago, I am not exactly sure of the date

Rein

Recreational Facilities and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

They can’t even fix my problem and they ask for a good review

Worst experience ever! Try to avoid this! Cant even approve our messagepro experience.

PROS

I dont like anything. They telling me they will submit my problem to the engineering. They told me this more than 20x. Been waiting for more than a month now!

CONS

No I got stuck with this company! Worst company! Can’t even fix my issue. They been using a same excuse every single day.

Robert

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2024

Nextiva is a stable provider but app could be improved

Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

PROS

Stability and ease of use and management. Have not had any major issues or outages since implementation.

CONS

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Reason for choosing Nextiva

Smoother transition and no need for on premise equipment.

Reasons for switching to Nextiva

We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system.