We depend on PrintSmith Vision to do what we do every day, consistently and seamlessly. Our experiences with the product has overall been excellent.

PrintSmith Vision is so complete and robust. It handles all of the tasks we need from estimating/quoting client projects, order entry, tracking, invoicing, account history, etc. From our CSR, to pre-press and production teams, to accounting, this software keeps us on track, consistent and timely.

Since it's so complete and robust it can be a bit intimidating at first. However, once a user is accostomed to using the software and it's numerous features, it becomes apparent that EFI has done a good job of thoughtful development.

I'm not looking Back to the Legacy version of PrintSMITH Vision. Use it very rarely. I'm Enjoying the New Fast Track

It is improving as it goes along. It is getting to be very USER FRIENDLY . The legacy was not much user friendly. Getting around is pleasant and quick. Cutting down on wasted time.

Other than Mousing around, I'd rather have a little more Keyboard use. Nothing to complain about EFI is improving PrintSMITH VISION fast Track. Taking time, but it's improving.

Frustration and annoyance. You can make PrintSmith work, but it's far harder than it should be. We're locked in (both by corporate requirement and by a PrintSmith job history going back to 1994) but we would absolutely use something else if we realistically could.

It's faster than PrintSmith Vision Legacy (the Flash-based one, not Classic).

Operational security is terrible. Vision requires a connected browser with Flash and Javascript active. In 2020! Also, since all print output is generated as PDFs loaded in the browser window they can be reopened across sessions from history. Not good! Search is weirdly inconsistent. Sometimes you have to use special characters like % to search for partial matches, sometimes not, etc. Controls are inconsistent. Some dialogs are worded that clicking "Yes" is destructive, while in others "No" is. Columns in lists jump around when you change views and cannot be accurately resized. Why are some buttons round, some oval, and some rounded squares? Why are some controls buttons, others fly-out menus, and still others completely hidden unless you mouse over them? There doesn't seem to be a consistent reasoning behind these decisions. Many, many features that existed in PrintSmith Classic are non-existent or severely limited; likely all due to making this a web app instead of standalone client software. For instance: still no key-command equivalents for much of anything. Still no "Open previous document" command. Still cannot copy jobs from one pending document to another pending document in any way. It's extremely difficult to edit the templates for invoices, estimates, statements, etc. and requires different software (and training!) to do. It wasn't real easy to do in Classic, but it was better than this. I never thought I'd pine for the days of PrintSmith 6 on MacOS 9...

Printsmith is a big improvement over the MIS software that we were using prior (WebCRD by Rochester). The algorithms used for generating pricing were close to what we were using prior, so setting up the software in a manner that kept pricing consistency was easier than we thought it would be.

Stability is good, as is the overall functionality.

Updates should be automatic, or at least more intuitive to implement. We've found some glitches in the algorithms that price out wide format products, but that may have been fixed in a newer update.

Ticketing and jobs have a good flow. It's easy to get work going as requests come in, and it's a good way to monitor where each job is in each stage.

Communication with DSF is problematic. When creating new jobs from the online portal, we have to have manual touches to fix problems with each ticket.

Good estimating support. Reliable. Decent reporting.

Communication around the migration away from flash was weak. Really had to guess and hunt and peck my way through it.

For years the PrintSmith department has been challenged by so many Users (over 4,000) that have been paying little to nothing for Classic. Now with the change in requiring maintenance contracts hopefully this will provide additional funding for expanded development and support resources. EFI/PrintSmith need to have better (any) notification of new releases. The forums say they do, but they don't. I manage to get all the marketing messages, but very few, if any notifications about new releases. The documentation of the User Guide use to be fantastic, now the User Guide offers little education and is specific to the release rather than a complete updated guide each time. I know the challenge of keeping this up, but the quality of what is there is poor. Updating the software is now very easy, the latest is 15 clicks and 15 minutes.

Emailing - Several variable data templates for; Invoices, Estimates, Post Payments, Cash Register, Purchase Order and Statements. Will list all contacts within an Account, allows you to CC yourself. When setup will add outgoing email tracking to customer Logs Pending List Search - No more scrolling, you can search from the column titles. Uses predictive text so just a few letters typically finds what you are looking for. Notify Customer - Much improved over Classic. Ability to create tasks for yourself and others, having reminders when you log in, and email functionality make this a very usable light CRM Digital Assets - A Classic feature grown up. Easy to attach artwork to each job makes pulling job history all that much better. You can submit those attached jobs directly to a compatible Fiery Device and monitor production from the WIP window Remote Access - No more VPN, Team Viewer, Go to My PC, Chicken of the VNC. The ability to access the system from any computer anywhere is a huge benefit. For Support people the ability to access the system dramatically improves support service delivery. It includes a true mobile application designed for Phones and Tablets goes even further to cut the cord. Customized Screens are Back - Dashboard, Pending List, WIP list are now all custom to the User...thank you Dashboard - In Fast Track this now becomes a truly usable overall look at the Center, whether by individual user or the whole Center, good ability to customize as well

There has been a considerable effort to convert to HTML (the years spent on Flash were very unsatisfying and IMO the wrong direction to have gone) has left behind many bugs. I hope after October there will be a pause in new functionality to fix many areas of the program. Stock Definitions - Once a rock solid functionality now suffers from development moving too fast and not enough QA. The Job Details Stock picker is a great concept that needs additional attention as well as the new Stock Picker screen trying to squeeze too much in too small a space.

PrintSmith Vision Works very much like the Classic version, only slower because it is browser based. Overall I am very disappointed with the decisions made by EFI to take a beautiful and functional product and turn it into what it is now, and more disappointed that I am now being forced to learn an entirely different product.

I went with Vision because I had to upgrade our computers and that was the only Option. PrintSmith Classic fit my company like a glove, ease of use, it was a downloaded stand alone product not tied to the internet. I switched to PrintSmith Vision because I had no choice.

The sluggish running PrintSmith Vision is, although slower, still very close to the PrintSmith Classic I have run for 22 years. Now they tell me it may not work after only 2 years of use and I will have to switch to Fast Track because Flash is going away. Fast Track is NOTHING like Classic OR Vision, and I am very upset they did not tell me this in advance, as I would have certainly shopped for another vendor with a product closer to what I am used to running.

The point of sale information capture is what has been most impactful for our business. Having a workflow that eliminates touchpoints makes our daily operation more efficient. The need to use data for decision making is now possible and just like every process, it requires time to learn that skill. All in all, this system is what we needed to move forward because of obsolete operating modes.

The only difficulty with this system was finding the time to learn it while still operating. That is not a fault of the system but a paradigm change with our organization.

We have been using PrintSmith for over 15 years. Vision is definitely the best upgrade/update.

Coming from PrintSmith classic, Vision has made a big difference. It runs fast and is smoother. The Pending Documents menu is such an upgrade with the flexibility to filter out data and find things fast. The quick access menu gives you a great snapshot of everything going on in the company. love it.

Connecting it to online ordering is not great. Does not give you a lot of customization.

EFI is always awesome and on their game. If you need support from a group of people, you have the best with EFI. Even over other products, other companies, EFI is at the top with support. They know their job, too. Rarely do you spend hours or days on the phone with them. They fix you up right away.

We didn't lose our history, we are still supported by EFI, it still has the same functions just located somewhere else. I really Like that EFI for the first time in 20 years put a space between Fast and Track. And spelled both words correctly. It's about time. And easier to find when doing an internet search.

I don't mind the buttons, but definitely don't like: Looking all over God's country to find what had been easier to locate with drop down windows. DISLIKE the confirm my change to bindery addition (everyone of them, every time), then confirm it again on returning to job window on the second tab, confirm the change or no change to account information on the first tab, then going to third tab to save it. Were there real printers who are busy folks, test trial this version? DISLIKE the whole account history; don't like having to go to account history to add temporary contact in a new job ticket. When it was right there before. FT is a 4-wheel road to finding functions while driving a Euro car. I do take responsibility that I haven't used it long at all. As a rule, I don't ever have problems to figuring and finding what I need in any new software. I'll take the ease of adaptability of the Classic version any day over scouting what I need, and having far too many buttons/tabs to select to do a simple ticket. Loses all the ease. The stock selection is just a whole different deal. I personally have lots of work waiting on me. don't mean to beat it down, but the Classic only needed some mods, not a whole revamp. Color is nice FT.

EFIs team is amazing to work with. They are very responsive and knowledgeable with the products that they sell. One on one training is well worth the cost and they help you customize the product to your needs.

Vision is a great software and very versatile when it comes to estimating a project. It allows you to not only estimate a project but take it into production and then bill out at the end. It also has a good integration with Digital Storefront allowing easy access for clients to place orders.

Vision can be challenging to learn if you do not have a printing background, so that is very help when it comes to operating the software. Also the integration with Digital Storefront is very time consuming and not as easy as expected.

Overall, we would appreciate a better response on the customer service side and be able to talk to someone that can help us migrate as well as figure out these issues with the new system.

The new Fast Track puts things in front of you for easy access.

Inconvenient to go from Legacy to Fast Track to access items not available in the new system yet. Customer service is lacking - requests to have someone call is answered with instructions on how to do it yourself and our request is immediately closed out. We finally had someone call us from overseas (India) and he was unable to get us operational on a new computer. At square one again as far as moving Printsmith to another computer. Reports are not as user friendly in the new Fast Track side. Can't easily retrieve Daily Sales and Monthly Sales as we were able to in the Legacy side. Would like a feature to turn off seeing every part in Work in Progress, to name a few.

Seems to me very unfair, to have to pay monthly fees for a product much worse that you had before free.

PrintSmith Legacy used to be the king of Graphic art software. I used it all day since 2007 we bought it, and I connected all our work with it. With no support at all in Greece, it was so easy to learn that I learned it by my shelf and teached my employees on it.

Turning from Legacy to Vision, everything changed. It's not only the interface that changed totally. It is that things you did before easily, now you do it (and not all of them) with a lot of steps, spending much time. Not to mention that does not understand any more foreign languages (special characters). And you have to answer all the time silly questions (Yes - No etc.) Generally, this cloud thing is now suitable for PrintSmith

We converted from Classic. It was an easy transition. The system does what it is suppose to do. Keeps track of orders and makes invoices.

Low cost compared to other software and does about the same thing. It is getting better all the time. They have released updates every few months that have improved the functionally and the User Experience. The system has all the same functions as all the other ones at a much lower price. Pricing system is pretty good.

Reporting is terrible. No easy way to put in sign pricing. I wish it had a direct connection to Quickbooks, including all the customer information and sales information.

Overall this is a very good software for small to medium size shops to be able to quickly estimate, and put in a order for you company.

This software is fairly easy to set up and use for someone with a good estimating / printing background. Also very good to show other workers how to use.

Problems I have found that are an annoyance are the job description box is to small to put in an full accurate description. The box allows for multiple lines but you can only see two lines on screen which is fine for descriptions that are one run on on sentience but if you stack the items of the description they get lost above the 2nd line. Also I have not found an easy way to update the stock price when an old price goes up. This used to be in the old Legacy Version.

Being a long time customer I feel like I am on my own to figure out these changes from Flash to HTML with little support from EFI. Quite frankly want to look for another product from a different vendor but too busy trying to figure this software out and trying to keep my business afloat. As if 2020 with the challenges of the election and COVID weren't enough these Printsmith changes are the icing on the cake. I understand why this needed to be done but the roll out has been painful.

Work in progress report, being able to change job location in pending document screen, being able to print delivery tickets and other functions from pending document screen.

record locks, multiple clicks to confirm and save to make changes, not being able to find delivery ticket history, too many to list

We have used PrintSmith since its inception. We have looked at others over the last 25+ years, but have remained loyal to PrintSmith. The updates with the new version have been most welcomed by both our administration and staff.

Encompasses most entities relating to the Print Industry including ability to customize pricing structures, update costing and relevant price structures in a fairly straightforward fashion.

Inability to utilize for our Sign division in the same manner we use it for print. Some behind the scenes structure is very complex and not as intuitive as we would like. Editing of custom reports is not great as no one knows how/wants to tackle using the iNet designer. Wish this could be improved.

Overall our experience has been good, but they are only as good as our last issue and this issue was/is a biggie.

If you have worked on Classic you will find Vision more intuitive. Due to Covid I was only in the office a few hours a week when this was implement and no one really had the time to teach me how to use it. With in a few minutes I was able to figure out and do my job as needed. Report option much easier to use and updated functions are great.

There are things that have not yet been fixed in Vision, so I have to go into Classic and apply things. Tech support has been outsourced and it is horrible! You can call the EFI help number and they want you to leave a message and they will enter a ticket for you. I have not been able to talk to a real person by calling a number. They have to call you. We are having an issue with Closing out (which we do nightly) and the support we received for the first 5 days was almost non existent. They told us to fix a problem and we would be able to close out, but that was not the case..was no the problem and they did not response when we report this. I had to call sales and tell them what was going on to level up our issue, needless to say we have gone 14 days without a close out and they can not fix our register tape. They say they can fix the report, but my confidence is not high.

When I started in my current position we were using PrintSmith Classic and it was not user friendly AT ALL. Since upgrading to Fast Track things are much smoother and user friendly. Its easier to create templates and get a general overview of my workload and to add job notes and memo's to my coworkers.

I like the Fast Track drop down windows and the ease of changing locations and dates on jobs. Especially when integrated with PrintSpeak and doing bulk actions.

The part of PSV that I like least is that its slow due to being web-based. Also, the constant confirming and saving is redundant.. Need to reduce the amount of clicks needed to perform basic functions.

It is better than it was but still does not have the ease and options as the old Print Leader.

It is easier to select your items. It looks better and easier to make selections.

The fonts need to be different sizes when you print out your job tickets and Invoices. All the fonts are the same, ticket numbers, special instructions should have different size options and font options to make certain items easily seen. Other items we are still checking, Wide format pricing, across the board price increase, this was not user friendly in the old version, we are hoping it will be in this version.

Customer support has always been top notch.

We adopted PrintSmith Vision when it was first PrintSmith Classic, an affordable solution for a growing business. As Vision has evolved we have embraced the enhancements. Vision has truly helped us understand our true costs and is a reliable tool to return consistent pricing during the estimating process.

The re-write of the software from flash to html has been painstaking. With a hard deadline looming in the very near future and the entire program not yet operating in html5 is incredibly nerve wracking.

There is great potential for this. As someone who uses Corebridge for the sign side of our business, I was really excited to transition into something that sounded like it would be more like Corebridge. Unfortunately, it just doesn't seem to "flow" as well as I had hoped.

It's a step in the right direction. I appreciate the ease of a web based program, meaning that I have the ability to access both from the office, as well as off-site if or when needed.

If I'm being honest, it's not terribly user friendly. Much of this could come from using the "legacy" version for so long, and then switching to this, and trying to find the various options, etc. That said - it seems odd to me that changes need to be confirmed, saved, then confirmed again for example. Also - when creating this new program, wouldn't it seem logical when creating the "account" area to have the tabs that are already existing, as well as one that shows history, all in one location, vs. having to click into an entirely new search area to pull up that information? Also - having the ability to e-mail invoices to customers directly from the program is great, however, unless I just haven't found it yet, there is not a way to track the history to show that you e-mailed it.

The software, if properly fed and cared for (meaning that the information and costs entered into the software must be accurate) will provide data and insights that help us retain and impress our clients.

I would like a more user-friendly way to extract marketing data. It is difficult to learn how to write reports for PrintSmith. If I could do that, I could use my own data to better market to clients and prospects. Getting reports written by EFI can be a cumbersome, not to mention costly, process.

Very fast response when customers need financial information from us. It is dependable and familiar after all these years.

Excellent record keeping, invoicing, and estimating capabilities.

PrintSmith Classic was perfect for us back in 2000-2010 because we had offset litho presses and used it as a teaching tool for our printing students. We have downsized and now its a bit too much for what we do. It has a ton of unneeded features.