--- title: "PrintSmith Vision Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PrintSmith Vision. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PrintSmith Vision is a good fit for you!" source_url: "https://www.softwareadvice.com/print-estimating/efi-printsmith-vision-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [MLM Software](https://www.softwareadvice.com/mlm/) / [PrintSmith Vision](https://www.softwareadvice.com/product/211720-ePs-PrintSmith-Vision/) / PrintSmith Vision Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/211720-ePs-PrintSmith-Vision/) Reviews [Alternatives](https://www.softwareadvice.com/product/211720-ePs-PrintSmith-Vision/alternatives/) # PrintSmith Vision User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 214 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 67 reviews (31%) - 4 stars: 94 reviews (44%) - 3 stars: 37 reviews (17%) - 2 stars: 14 reviews (7%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The ease at which you can create an estimate (utilizing comparable past jobs and estimates from any client account), seamless conversion to Job Ticket, Invoice and ultimately post to billing saves hours of work each week. - It has been an invaluable tool in bringing our Company from the age of hand written estimates, job tickets and invoices into the modern age of computers. - We have been using PrintSmith since the early 1990's and while it has had some bugs, the tram is responsive and it consistently gets the jpb done. ### Most mentioned cons - PS has a very archaic system for tracking customer followups and team collaboration and there is no way to automate any customer followups or pretty much anything. - Some options are locked such as when searching Web Orders, the search option cannot be customized so instead of 'Invoice' as default, to change 'Web Order' - When quoting large format work it would be great if the system could handle different sizes and orientations on a single printed board. As the system cannot handle this we have to guess at our production which is not always correct. ## PrintSmith Vision customer reviews Showing reviews 1-25 of 214 (page 1). ### RANDOM THOUGHTS - Overall rating: 4/5 - Reviewer: MICHAEL D. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DECENT BUT ALWAYS ROOM FOR IMPROVEMENT. A MORE DEDICATED SUPPORT GROUP. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros FAST PROCESS FROM START TO FINISH IN CREATING JOBS. #### Cons THE ABILITY TO DRAG AND DROP PRIOR ITEMS OR HAVE MULTIPLE WINDOWS, THE ABILITY OF THE SOFTWARE TO FIGURE WHERE IT IS BEST TO RUN THE JOB WHEN YOU HAVE MULTIPLE MACHINES --- ### Easy for Beginners - Overall rating: 5/5 - Reviewer: Andrea H. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From start to finish, working with PrintSmith is easy to learn and pick-up on. As someone who was new to the printing industry, I had a lot to learn but PrintSmith made it a lot easier and brought the learning curve down. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to learn for someone with no industry experience. #### Cons Some things don't quite work all the time or as intended. --- ### Was good, but falling. - Overall rating: 3/5 - Reviewer: Darrell A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Used to be really good, and good responses. Also had developments and enhancements. Seems to have slowed to a halt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Was (as in past tense) a really good system. But it seems like development and even support have declined. #### Cons See "pro's" to understand the con's to the system. --- ### Overall I am happy with PrintSmith - Overall rating: 4/5 - Reviewer: Andreea C. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am happy with PrintSmith. I like it, but I don't consider it a complete product, hence the fact that we had to get PlanProphet on top of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's a great platform overall. It's pretty intuitive to use once you get the hang of it. It has a lot of data available in the database if you get into creating your own reports, which is very useful. I had positive interactions with support as well. #### Cons The reporting module is not great. You have to really know how to code in inet designer and all the reports are static. We had to purchase another product (Plan Prophet) on top of PrintSmith to give us all that we need. PS has a very archaic system for tracking customer followups and team collaboration and there is no way to automate any customer followups or pretty much anything. I really dislike the super long term contracts whenever you ask for a new user license. Support hours are ridiculously expensive. You have to pay a lot of money for training. PS does not have any good video training. You have to heavily rely on the user manual, which is a great manual if you are a super technical person. Videos would be a lot more helpful. It also takes a long time to get new features implemented. --- ### PrintSmith is a Workhorse - Overall rating: 4/5 - Reviewer: Darryl D. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good. And it's a workhorse. Just needs to be more intuitive and software management could be simplified. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using PrintSmith since the early 1990's and while it has had some bugs, the tram is responsive and it consistently gets the jpb done. #### Cons 1. Updates require an entire manual reinstall instead for thr self-hosted server instead of the more familiar single click authorization, then the software handles the updates seemlessly. 2. Forms require a third party app and specialized skill. while enterprise sized business may have the resources to "program" and make changes to fors, small family owned companies do not. Everything has moved to simple Codeless programming with drag and drop capabilites and the forms should as well, without the third party software. --- ### Decent POS Software for Print Shops - Overall rating: 4/5 - Reviewer: Shoshannah S. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all I use this program 4-5 hours a day and it has made our shop more profitable and able to work with a smaller staff. I am the main user in our shop and while the learning curve from a very old 2006 desktop version to PSV was steep I mostly like the program and can quickly get done what I need. The old program I had to open multiple windows and drag & drop for bringing forward older jobs (more than one) into new jobs. Now we can import old jobs from any account using the add job window. I do wish there was more flexibility on packing lists for when we have split jobs. as it is I save as a PDF and edit the PDF to show what is actually delivering. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Having used PS for about 13 years I can say it has improved greatly over the years. I find it very functional and intuitive. I can take deposits, track orders and see our profitability. It is easy to do job builds and save presets. Looking up older orders and pulling them forward is very easy as well. I can take a job build and easily transfer to a different account for similar jobs. We have connected our PSV to SalesForce for sending out invoices, statements and following up on estimates. This has simply added to the functionality. We also have ShipExpress which allows us to ship right from an invoice and pull all the pricing into PSV as well as tracking numbers. #### Cons I am no a big fan of some updates made in version 7.0.0.6166. Most especially the number search bar at the top. This used to hold the number so if you typed in a number for an invoice but it was on the estimate selection you could just change the selection to invoice and hit search. Now if you click anywhere on the screen the number disappears and you have to retype it. Sounds like a small thing - and had it not worked beautifully before that maybe it wouldn't be so aggravating. Also when processing a credit card we would leave the invoice # in that bar so once processed we could click search and go right to the invoice to both verify and print a receipt (PSV won't connect to my printer for some reason for receipts). This version also has slowed down load time. We have 30 years of customer info in this program, since this upgrade it lags when loading account searches. Very annoying. Also issues connecting to Ship Express and losing printer specifications. Sometimes my notes disappear while saving. very annoying and time consuming when this happens. Sometimes it also happens when converting from an estimate to a job - but only on clients that have notes saved to pop into all tickets. --- ### PRINTSMITH CLIENT SINCE 1997 - Overall rating: 5/5 - Reviewer: Steven E. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased and grateful to have found Printsmith all those years ago. It has been an invaluable tool in bringing our Company from the age of hand written estimates, job tickets and invoices into the modern age of computers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Printsmith since 1997. Although there have been many updates and changes to the program, I have always found it invaluable in running our business. The ease at which you can create an estimate (utilizing comparable past jobs and estimates from any client account), seamless conversion to Job Ticket, Invoice and ultimately post to billing saves hours of work each week. Printsmith stores all of our Client Account History, allowing us to predict what our client base is likely to be ordering in any given month, and allowing us to them in advance to confirm upcoming orders. The built in accounting in Printsmith allows us to easily track profit and jobs won or lost, allowing us to print out comprehensive weekly and monthly close-outs that make the work for our Accounting Firm go off without a hitch. #### Cons I have no complaints about the system in general. When the purchased Program PRINTSMITH converted to on-line PRINTSMITH VISION, it was a learning curve that we managed to overcome and move forward with the help of the PrintSmith online support staff. --- ### All-around Best Print Software - Overall rating: 5/5 - Reviewer: Sara E. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It is a very reliable software than makes running a print shop easier. The customer account management and account ring reports are the best features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to quickly create estimates, review order history and create helpful reports makes things run very smoothly. #### Cons Updating costing can be complicated/daunting. --- ### PrintSmith Tech Support is THE BEST! - Overall rating: 5/5 - Reviewer: Tiff S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great software to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tech support I've received when I've run into issues with this software has been the BEST support I've ever gotten. I also appreciate that there is a community that is actually being monitored and responded to. #### Cons With the new update - I don't like how you save and then it pops you back to the screen. It is a weird change. --- ### PS Review 2024 - Overall rating: 4/5 - Reviewer: Sheri A. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall satisfied. Have been using for more than 30 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Encompasses all areas of our business, improved productivity, inclusion of signs. #### Cons Report writer (I'm not a programmer), confusing setup for wide format, doesn't write directly to QuickBooks without paying more money, website no longer user friendly. --- ### Long time User - Overall rating: 4/5 - Reviewer: Jeffrey R. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience level with this software is quite high, along with knowledge of the system, so with that said it is an improving product. Fast track is an improvement on the Vision platform but EFI is only seeing the tip of the iceberg of what it can do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The best feature is the new ShipExpress integration. The ease of use over the years has gotten better for the experience Print industry professional. #### Cons Relying on Report Writer to create some of the basic operations that should be included in the working platform in the form of a dashboard. Report Utilities is an example of an improvement but as the information does not link to the next level of information that should be available, especially as you are trying to manage your AR. #### Reasons for choosing PrintSmith Vision Improving product and ease of use. While the others had more features, they were not all easily used. --- ### Great but could use some improvements - Overall rating: 4/5 - Reviewer: Robert G. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it for over 20 years now and I have been able to master the program over those years. I find it does the job and the positives far outweigh the negatives. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the updates to the software after they've taken in suggestions and requests for changes. They actually listen to customer input and make changes based on the number of requests received. #### Cons The functionality is sometimes clunky and they way the paper is calculated is backwards. I don't like the up's/on's formula they use for calculating the number of pages on a stapled or glue bound books. #### Reasons for choosing PrintSmith Vision Familiarity and ease of use plus integration with PrintSpeak. --- ### Your title is misleading "How has your experience with EFI PrintStream Vision been?" PRINTSMITH - Overall rating: 5/5 - Reviewer: Robert I. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm not looking Back to the Legacy version of PrintSMITH Vision. Use it very rarely. I'm Enjoying the New Fast Track #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is improving as it goes along. It is getting to be very USER FRIENDLY . The legacy was not much user friendly. Getting around is pleasant and quick. Cutting down on wasted time. #### Cons Other than Mousing around, I'd rather have a little more Keyboard use. Nothing to complain about EFI is improving PrintSMITH VISION fast Track. Taking time, but it's improving. #### Reasons for choosing PrintSmith Vision Didn't want to crossover to PC. Wanted to stick with Mac. #### Reasons for switching to PrintSmith Vision Had to follow along with the rest of the Printleader Family. Ending up with an expanded Family :) --- ### PrintSmith Review - Overall rating: 3/5 - Reviewer: Jim L. - Verified reviewer: Yes - Industry: Printing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using PrintSmith for almost 20 years, including production and management. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very efficient to use. Breaks down prices as needed. #### Cons Set up, including reports is very cumbersome --- ### PrintSmith Vision 7.1 - Overall rating: 4/5 - Reviewer: Philip S. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally, the software allows our company to operate smoothly. The materials are stored in easily located categories and can be simply updated using an on mass percentage figure or by simply clicking through each product individually. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros All the estimates and invoices located in one place makes PrintSmith very practical. Along with a Till function this is a very capable piece of software. The imposition tool allows any member of our staff to see how many items should be printed on any lay to achieve the required productivity. #### Cons When quoting large format work it would be great if the system could handle different sizes and orientations on a single printed board. As the system cannot handle this we have to guess at our production which is not always correct. --- ### Sir Speedy Canada - Overall rating: 5/5 - Reviewer: Sean M. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a very good experience, couldn't function without it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to use, Invoicing customers and keeping track of payments saves me lots of time. #### Cons I can't use it if the internet is down. Doesn't happen very often but a pain when it does. --- ### PSV - A Great Experience! - Overall rating: 5/5 - Reviewer: Oliver M. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience, professional interactions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Consistency and simplistic support system. #### Cons That self hosted PrintSmith Vision servers are not yet supported on latest Mac OSX! --- ### Solid for traditional print shops - Overall rating: 4/5 - Reviewer: Amy D. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great UI. Easy to navigate for all departments. #### Cons Building custom forms such as invoices is antiquated and cumbersome on Crystal Reports. --- ### Printsmith CRM - Overall rating: 4/5 - Reviewer: Patricia M. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quick, good options for storing and sorting for multiple department touches. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to interface with several of our other CRM products. #### Cons Not effectively built to process signage estimates/orders. --- ### Disappointing Support from EFI PrintSmith - Overall rating: 3/5 - Reviewer: Celina G. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It has been helpful for creating estimates, but falls very short. In order to create good estimates one needs to understand the labor to complete the tasks of a job. The Time Tracker in PrintSmith does not allow one to state when a job has been completed. The report does not break down the time by job task. I have been trying to no avail to get help in creating an appropriate report from PrintSmith support team and am getting nowhere. No one answers phones. PrintSmith Support does not respond to emails. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was a promise to really help us, but falls short and there is a lack of customer support. This product falls very short. In order to create good estimates one needs to understand the labor to complete the tasks of a job. The Time Tracker in PrintSmith does not allow one to state when a job has been completed. The report does not break down the time by job task. I have been trying to no avail to get help in creating an appropriate report from PrintSmith support team and am getting nowhere. No one answers phones. PrintSmith Support does not respond to emails. #### Cons Really bad support alls very short. I have been trying to no avail to get help in creating an appropriate report from PrintSmith support team and am getting nowhere. No one answers phones. PrintSmith Support does not respond to emails. #### Reasons for switching to PrintSmith Vision To get the things that the product promised, one of which was the ability to track jobs and get time it takes to complete jobs. What is needed is to track the tasks of a job and get understanding of time to complete, which in turn allows us to properly price our products and services. --- ### A tour-de-force of inconsistencies and limitations. - Overall rating: 2/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Frustration and annoyance. You can make PrintSmith work, but it's far harder than it should be. We're locked in (both by corporate requirement and by a PrintSmith job history going back to 1994) but we would absolutely use something else if we realistically could. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 2/5 #### Pros It's faster than PrintSmith Vision Legacy (the Flash-based one, not Classic). #### Cons Operational security is terrible. Vision requires a connected browser with Flash and Javascript active. In 2020! Also, since all print output is generated as PDFs loaded in the browser window they can be reopened across sessions from history. Not good! Search is weirdly inconsistent. Sometimes you have to use special characters like % to search for partial matches, sometimes not, etc. Controls are inconsistent. Some dialogs are worded that clicking "Yes" is destructive, while in others "No" is. Columns in lists jump around when you change views and cannot be accurately resized. Why are some buttons round, some oval, and some rounded squares? Why are some controls buttons, others fly-out menus, and still others completely hidden unless you mouse over them? There doesn't seem to be a consistent reasoning behind these decisions. Many, many features that existed in PrintSmith Classic are non-existent or severely limited; likely all due to making this a web app instead of standalone client software. For instance: still no key-command equivalents for much of anything. Still no "Open previous document" command. Still cannot copy jobs from one pending document to another pending document in any way. It's extremely difficult to edit the templates for invoices, estimates, statements, etc. and requires different software (and training!) to do. It wasn't real easy to do in Classic, but it was better than this. I never thought I'd pine for the days of PrintSmith 6 on MacOS 9... #### Reasons for choosing PrintSmith Vision We're not given the choice. --- ### I wish there was more... - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered We are moving to another MIS system after over 14 years with EFI PrintSmith and EPS PrintSmith Vision. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros user-friendly interface, ease of navigation, modular pricing, and knowledgeable sales. #### Cons Support availability and response time, even for P1 priority (System down) requests. There is no 24-hour Support or support during major updates over the weekend. Limited credit card processor integration. USD-based billing, price and service. --- ### Customer support was great - Overall rating: 5/5 - Reviewer: dietrich h. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was able to remove an outdated server, and replace it with a hosted solution that does the same functions for less than the cost of keeping a server running on prem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had been using PrintSmith for 10+ years, and had a very old version. We had a server with a USB device that served as the key, and would remote in to do jobs. Our print team was very reluctant to change cause it just worked, and had for a decade. So the upgrade process was a multi stage that could have been a real nightmare. But working with the EFI team we got them into our old environment they pulled the data upgraded everything and then deployed it into our new Vision environment. Than they did training for the user so they would understand how it has changed. #### Cons EFI had some growing pains with Flash and it no longer being used. That seems to be resolved. #### Reasons for choosing PrintSmith Vision We went with Vision so our business process did not need to change, going from the old version to the new. Than it being hosted it removes the need to upgrades in future. #### Reasons for switching to PrintSmith Vision To remove old hardware that posed a security risk. --- ### Its getting Better - Overall rating: 3/5 - Reviewer: Del S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we've had some bumpy rides starting up. The longer you work with the product and the upgrades are made the more comfortable you become. For a system at its price point the value is there. I think that most would pay just a bit more to have a bit more ease of use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I appreciate that this product while it can stand alone and support a print shop. The most important thing about this software is that it integrates with MDSF which is our virtual print shop "front door". #### Cons My teams least favorite thing about the software is the limitations we have as it relates to making modifications for ease of use for an in Plant Operation. #### Reasons for choosing PrintSmith Vision We chose EFI Print Smith first because of the demo and ease of use for an established customer. Secondly because it was more inline with the price point we were looking for at the time based on the volume of business we were doing. Lastly becuase it intergrates with --- ### 20 year user - Overall rating: 5/5 - Reviewer: Gina G. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with EFI. The technical support team is very knowledgeable and helpful. They are a partner to your company and only a phone call away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the account history feature. It is nice to be able to use the previous order to create the current one. It saves a lot of time! #### Cons We have had challenges with the updates. The software is on our server and it is more difficult to do than when we were using the Classic version. #### Reasons for choosing PrintSmith Vision With my years of experience, it was the right move. I couldn't see trying to learn another product and then realizing that I should have chosen Vision. #### Reasons for switching to PrintSmith Vision It was old and DOS based. I used Classic with 2 other printers. When I bought Daubenmires, they were using the DOS based system and only 1 person could write orders at one time. A HUGE time waster and had none of the great features that Vision has. ## More reviews [Next reviews](https://www.softwareadvice.com/product/211720-ePs-PrintSmith-Vision/reviews/?page=2) --- PrintSmith Vision Reviews, Pros and Cons - 2026 Software Advice