We are pleased to have developed relationships with the folks at EFI and looking forward to continued success with their clients in the future.

Both of our EDI implementations integrated in and out of EFI Radius were a success. As a reseller for OpenText's ECS/Delta solution for EDI, we have utilized these tools to supply EDI customers with information from both the automated flat file import/export functions of Radius and the direct database access to either load EDI orders into Radius or generate EDI Advance Ship Notifications and Invoices back to the customer. As an automated process, customer service will soon have the ability to utilize an EDI Dashboard to correct exceptions allowing failed transactions to recover automatically thru their intervention. We look forward to importing forecasts to take advantage of the MRP Module in the future.

It took us a while to understand what was in each module. Eventually finding components made sense.

It is geared to towards the converting industry

Things were missed during our discovery that is now being revisited, quality module is weak, not able to sync with salesforce

My overall experience with EFI has been terrible. Buying this product is the single worst decision I've made in my career. I literally wake up in the middle of the night wondering what problem my organization will have in the morning. The installation and setup was wrong from the start and we've been trying to dig out of that mess since July of last year. Each time a consultant shows up to try to fix something, we end up with more problems requiring more "Professional Services".. I feel like I'm being scammed all the time..

I liked the demo obviously, as I made the mistake of purchasing the product.

There are so many things I dislike about this software it's hard to pick the thing I like least. But probably it's the way Radius is cobbled together - all these bolted on apps that barely work together, haphazardly assembled with no real attention to how users interact with the forms. 20 different ways to do the same thing with no guidance or instruction on why someone would use one workflow versus the other.

There is a lot to Radius so there is a learning curve to factor

All of the information regarding job/inventory steps, times and users is in there.

sometimes it takes using several tabs and fields to get to the information requested

Ready to go, good documentation. Quality of consultants

intercompany transactions on different instances or within the same system.

I am disappointed in the support that EFI provides. They have never had enough resources to be able to help all of their customers in a timely manner. Even though we've been on Radius for over 5 years and are very knowledgeable, any time we submit a support ticket we're treated as though we didn't take the proper steps to troubleshoot the issue before coming to EFI. Also, every upgrade that we've gone through has been a nightmare as we never work with the same person, and/or steps are missed on EFI's side. Nor is there clear-cut documentation on what has to be done infrastructurally on the customers end.

This system is beneficial if every person that touches it completes all steps perfectly. This is somewhat of a pro and a con, as we know that you can't expect everyone to do everything perfectly every day.

The biggest complaint that I receive is how many steps every task takes in Radius. It is very overwhelming to most when they're being trained on how to use EFI products.

Started out very frustrated. We are now functional. We can manage our business with it. It does some things better than our prior (homegrown system) and many things worse. Overall we are slightly better off with the new system for legacy reasons (business is changing) - but financially worse off as a result.

It handles all of the aspects of our printed packaging business. Not always well, but it's functional and lets us do many things.

It's a cumbersome beast wired together from a bunch of separate packages and the integration is sometimes problematic. Configuration is horrible.

Customer service is very poor. Technical support is very poor. Communication at the customer level is extremely poor unless pushed heavily.

Supports Packaging workflow, modules are self-explanatory. Classic layout was nice with multiple un-docked modules without covering a full screen with background menu

Does not integrate all of our needs. 80% of what we need to have done is out of this software, either through Crystal reports, or Excel. Very clunky on import/export.

The product is relatively easy to use, and it has several controls that are specifically related to the printing industry, which is helpful to integrate in our processes (flexo printed and blanks label converting)

The interface feels outdated and the UX could be improved, like counter-intuitive tab order in some modules, or no drag-and-drop functionality to reorder columns, for example

With exception of the engineers, I'm not sure EFI knows what their software can and cannot do.

Product is easy to use, but has numerus limitations that are not immediately disclosed.

The software is not built to conform to your needs. Very ridged and hard to adjust.

Painful. Users describe their time using the software as "punishment". I have implemented several boxed ERP solutions and this one, by far, was the worst and longest lasting go-live experience.

AC4D and PSA are actually pretty good as stand alone software.

Radius is comprised of old antiquated software, has issues communicating with other integrations, and multiple disconnect issues that bring production to a halt. Frequently throws unhandled exceptions leaving administrators digging through the lacking "community" for answers. If you implement this software, I highly recommend writing your own wiki for issues as it will save you time. It does not integrate well with it's financial component and requires users to often do double entry. The maintenance fees for this software incredibly overpriced for what you get. When an error is made in data entry, you have to go through many steps and returns to fix. We often go weeks waiting for resolution on issues within the software and on-site visits are very expensive and have also left us with issues not resolved. This is software installed on your hardware, they do not offer a cloud solution. You are also responsible for the hidden costs of licensing SQL servers and physical hardware or selecting a cloud hosting vendor and all the licensing and fees associated.

Radius is a software made specially for the packaging industry with limited integrations with other industry tools. If you stay within the set limitations of the sotware you can get the

Old software with little change between versions. Database used is old and done not use normal conventions. UX/UI is unintuitive and UI design consideration is almost non-existent. Support is compartmentalized so few people understand issues involving multiple parts of the suite. Installation is impossible without radius support. No modern API.

Good data collection, connects most departments,

GUI is outdated and cumbersome, viewing and searching the data is tough to do in Radius, Notes can be entered in to a record but almost impossible for another user to view, hard to give users access to view records without also giving them access to edit records, doesn't integrate to our Prepress department, viewing reports on-screen prevents all other actions until the report is closed,

BI related issues and backflushing of coatings setup. It has been a slower response than I would expected and wanted.

It's easy to understand and use. Fits in with our business model and production of our goods.

Hard to troubleshoot errors. Wish there was more detailed explanation of certain known errors and how to resolve it such as list of known error codes and possible solutions within Radius Help function.

none at the moment.....

I admire the abundance of fields within the program. Helps us to keep up to date in updating the status of jobs to be produce and produced across the entire production line. Helping manage , schedule and ship jobs accordingly.

I really can not think of anything at the moment.

This software is meant to help run the entire business. From Order Entry, Job Tickets, Inventory Management, Scheduling... All pieces are well integrated.

New releases can sometimes have bugs or issues. The service team is quick to make the necessary fixes.

Printflow Web is nice when it works, however to many movements in schedule makes it difficult to manage

Radius is not friendly and allow others to write into their software. Wanting to automate process and integration with other software providers.

Very good for the quality department easy to use.

Sometimes it can kick you out which can be very frustrating

Lots if flexibility in configuration and does most of what we need it to.

Not intuitive in its functionality. Too many ways to make mistakes and they become virtually impossible to fix without paid support.

Estimating and Traceability are the best features in EFI Radius.

Estimating Reverse Traceability Order Maintenance Planning and Scheduling Assistant

Not all modules/tables fields available in the same Tab

Fully integrated system, matched our diverse printing capabilities (flexo, offset, converting)

Costing is weak, Estimating is complicated and does not produce consistent costs

We like the customization possibilities and BI reporting add on the most.

The estimating system (for labels anyway) has terrible flow and is buggy.

Todo se ha controlado en cuanto al proceso de almacen y inventarios

El sistema tiene una trasabilidad para qué no halla errores tanto como en recepciones de inventarios, organización y despachos.

Las operaciones de Hanheld, pueden tener mejoras.

Interface, reporting capabilities, easy to use accounting software

We are a complex multi company, multi plant and division. The software does not support and provide flexibility for a growing company

Flexible and functional. Covers nearly the entire spectrum of activity within the organisation.

Steep learning curve and antiquated UI. Accessing the software outside the company network is difficult. Needs a mobile app that can be used to log in to our server and view data. Feels like a legacy software. Mobile-access and a way to move the software to the cloud should be worked out by EFI and rolled out to users, apart from the much-needed UI updates.