--- title: "Totango Software Reviews, Demo & Pricing - 2026" description: "Review of Totango Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product-analytics/totango-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Totango Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) # Totango Review Custom quote 1 plan Wondering if Totango is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Totango 3.7 [(33)](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) Pricing Pricing available upon request ### About Totango Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams. Totango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers. Totango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData. Wondering if Totango is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## Totango User Interface ## Popular Totango Alternatives Main Product Totango 3.7 [(33)](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) Ratings Breakdown - 3.63Ease of use - 3.56Value for money - 3.69Customer support - 3.61Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) 4.9 [(135)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.88Value for money - 4.95Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [Skalin](https://www.softwareadvice.com/customer-success/skalin-profile/) 4.9 [(55)](https://www.softwareadvice.com/customer-success/skalin-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.90Value for money - 4.89Customer support - 4.75Functionality Pricing Starting at €569.00 per month Get Price Alternative Product [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.7 [(466)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.57Customer support - 4.52Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Totango Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Totango Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of Totango Account Alerts Account Management Alerts/Notifications Campaign Management Cohort Analysis Communication Management Complaint Monitoring Conversion Tracking Customer Journey Mapping Customer Management Customer Segmentation Dashboard Data Integration Data Visualization Drip Campaigns Feedback Management Health Score Knowledge Management Lead Management Multi-Channel Data Collection Negative Feedback Management Predictive Analytics Product Data Management Revenue Management Sentiment Analysis Survey/Poll Management Template Management Win/Loss Analysis Workflow Automation ## Totango Integrations Dropbox Integration rated undefined from -1 review GoodData.AI Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Jira Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review See all 12 integrations ## Totango User Reviews ## Totango customer ratings - Overall rating: 3.7/5 - Total reviews: 33 ### Rating distribution - 5 stars: 7 reviews (21%) - 4 stars: 18 reviews (55%) - 3 stars: 3 reviews (9%) - 2 stars: 2 reviews (6%) - 1 star: 3 reviews (9%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.6/5 - Customer support: 3.7/5 - Functionality: 3.6/5 --- ### Good value for money - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The implementation took long time but overall has almost all functionalities our team needed #### Cons It is a very comprehensive tool and the materials and explanations, as well as the feature request process could be better --- ### Great generally for overall customer health - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. provides a great general overview of portfolio health #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very easy to use, gives a great general idea of overall customer health of your portfolio at a glance #### Cons Of course sometimes its not accurate and the integrations require a lot of tweaking and work to get right. You need a subscription to a 3rd party tool like Zapier for example --- ### Would not recommend - Overall rating: 1/5 - Reviewer: Jasper W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Since the acquisition of Catalyst, we've become a number. Support is terrible (waiting time of +- 5 days) and product doesn't get mayor updates anymore. If there are updates, it's not available for EU regions. I would never use Totango again. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Email campaigns is quite handy. It comes with some templates but they are really basic. #### Cons No updates, no support, UI is terrible and reporting is basic and sometimes limited to 365 days of history. --- ### Gets the job done - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Totango has helped us run interesting segment reports of customers and better evaluate their risk levels with the aid of automation. #### Cons Tons of software updates that don't actually help - make the day to day workflow more complicated. Very difficult to view timeline of conversations - takes way too many clicks. --- ### Great tool for Customer Journey Insights - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Totango gave us a lot of different, integrated data points to understand how our interactions were impacting our new and existing customers. The platform was easy to set up and initial use was pretty seamless as we got started. #### Cons Out of the box functionality is great but you do you have to work with their tech and onboarding team pretty closely when it comes to integrations and customizations of the data views and communciation inputs. --- ### Totango Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I how easy it is to customize some aspects. I like the ability to create segments. I like the ability to create pins and tags. #### Cons The health score isn't always a good indication of what the health of the account is. --- ### Nice monitoring - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good control over my book of business to catch issues. #### Cons New releases aren’t that smooth and need refinement. --- ### Very useful for sales teams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Totango is user-friendly, especially for an overall non-technical user base. The data in Totango allows both the pre- and post-sales teams at my company to better collaborate, have insight into accounts, and overall give me a snapshot of the customer so I can best focus my time. #### Cons Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so. This is the exception to the norm. --- ### Good CS platform that is easy to set up & leverage - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. My only advice is make sure you read the contract and ask about the onboarding and CS options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good self-service download demo to implement without any human contact with the company. Simply sign up online. Easy integrations and fairly intuitive. #### Cons It is pretty intuitive and east to use. I would just read the contact information about what is included and what isn't. #### Vendor response Thank you for taking the time to give us a review. We value your feedback. Our Community Edition has been designed to be easy and intuitive to set up for new Customer Success Teams. If you need additional functionality or support like extra onboarding, we have both affordable packages and custom pricing options available, please just let us know what you are looking for. Thanks again! Replied October 2020 --- ### Helpful, relatively easy to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. Over an easy to use tool that makes working with a lot of customers better! #### Cons Building a report is not as straightforward as it could be. There is a lot of work internally to customize for our team. Definitely, need a good amount of training to be an expert. --- Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) ## Totango Popular Comparisons [LiveAgent vs Totango](https://www.softwareadvice.com/crm/liveagent-profile/vs/totango/)[Custify vs Totango](https://www.softwareadvice.com/customer-success/custify-profile/vs/totango/)[Skalin vs Totango](https://www.softwareadvice.com/customer-success/skalin-profile/vs/totango/)[monday CRM vs Totango](https://www.softwareadvice.com/marketing/monday-crm-profile/vs/totango/)[Zendesk Suite vs Totango](https://www.softwareadvice.com/compare/26892-Zendesk/vs/240462-totango/)[HubSpot Service Hub vs Totango](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/totango/) ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3058) Recently recommended **0** times [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) **4.2** (1003) Recently recommended **0** times [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) **4.6** (910) Recently recommended **0** times Stuck Between Options? 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