Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

The integration with MS Teams has truly been a help in this transition for us as well.

It allows all users to work in a comfortable space where UI elements are clear and accessible. The point and click has been a huge help transitioning people to an automated solution.

Moovila supported our transition to a project process perfectly with an easy to use tool that allowed us to scale the features we introduced to users without requiring a PM degree.

AND we were able to do this while integrating with MS Teams so we were able to keep all project information in one place. The concepts and visualization are amazing.

They truly show the desire to be better than they are today, and want to make sure they are delivering on their promises with that.

If we talk about my overall experience, I can say it was great, but some features should be modify, such as price and customization.

One of the things that I liked most about Moovila was its ability to be integrated with other software.

The layout and design felt a bit cluttered and overwhelming, making it difficult to navigate and find the information I needed. Another aspect I wasn't fond of was the lack of customization options.

Moovila is helping us do just that. The first and most important way to accomplish this is through tighter planning and better forecasting and planning.

Easy to invite external users to view and take part in a project.

Customer support has been amazing to work with and the account managers work with you to help you ensure you know every step of how to set up your projects.

The report out feature is limited currently to either a snippet or jpeg file.

Needs functionality to change date format for international users. Difficult to ignore/hide proposed dates for a project schedule (debugger is intrusive to overall schedule/project view).

Not only is the software exceptional with what it can deliver, and who their target market is, but the people have been the best team to work with.

The support we have received from our initial contact through implementation and follow-up has been truly exceptional. We immediately recognized discrepancies within our scheduling and cost analysis.

Inability to load the details of other project plan software. Every vendor may have their software to run the project.

The only difficulty for me has been similar to anytime you have to combine two tools into one.

The system is easy to use, easy to setup, as well as great all around. The products are very customizable and task never go undone with push notifications sent to employees by Moovila.

Really like the critical path view as it really helps visualizing the succession of tasks. Can be used for project management, workflow management and simple task management.

I am beyond excited to bring on new features and watch how the data driven conversations change the landscape of our project success. You will never find a better partner.

Help desk team responds within minutes and follows up promptly on any issue or question.

US Dollar

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



LongDescription

Support Ticket Management

Real Time Analytics

Status Tracking

Billable Items Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Progress Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Resource Allocation & Planning

Problem Management

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Billing & Invoicing

Interaction Tracking

Dashboard

Expense Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Task Management

Live Chat

Document Management

Inventory Management

Mac OS

Linux

Web browser (OS agnostic)

Windows 10

Contact sales for a quote. Sales@Connectwise.com

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise PSA

In Person

Live Online

Webinars

Documentation

Videos

After 40 years of digital project tools, a true automation system is finally here. Sorry for the wait. Moovila automates mundane tasks, optimizes resource management, and monitors risk 24/7 so you can prioritize delivering value over managing fire drills.

What you get:

• A powerful project automation engine that updates and links all projects with every input or adjustment - reducing the need for manual task management.

• Dynamic project and portfolio visualization. Instantly roll up all project data and tasks into a centralized, dashboard. See projects, stages, personnel, categories, and tasks. No manual report creation, ever.

• Robotic Project Assessment Index (RPAX): An objective scoring tool that monitors projects for hidden risks.

•  Project Debugger: This feature provides users (of any experience level) with a clear, actionable visualization of a project's structural flaws, providing insight into potential bottlenecks.

•  Critical Path Visualization: Moovila provides clear, accurate insight into a project's status based on dependencies, making the path to the expected delivery date more accurate.

•  An AI-project coach: This remediation tool guides you through problem fixes, offering micro-learning at each step.

•  An interface that is robust for expert project managers and easy to use for teams

Identify, remediate, and monitor project risk. The most intelligent upgrade to project management technology in over 100 years, Moovila provides project scoring and visualizations to ensure accuracy, predictability, and consistency. Try Moovila, winner of the 2021 CODiE SIIA Award for Best Project Management Solution.

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