All Invoice2go Reviews

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Jared

2 - 10 employees

Used less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Just another invoicing app

User Profile

Neisha

Verified reviewer

Higher Education, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2023

Invoice2go, helped my small business look professional.

I am thankful that I did not have to start from scratch to create a professional looking invoice, Invoice2go made it easy. Thankfully I am also able to accept online payments which saves me time that I can be working! In this day and age there is never enough time in the day to get things done, but Invoice2go software was there to help me try!

PROS

Simplicity! I did not plan to start a document consultant, it was just an opportunity that I couldn't pass up. Finding Invoice2go enforced that thought. Setup was easy, the site walked me through in just a few easy steps. I was pleasantly surprised to see that the website included Invoice2go Money which I hope to be able to use in the future. All the documents are stored online for later retrieval and use. Another convenience is the integration with QuickBooks. Honestly, if you can navigate QuickBooks, Invoice2go will be easy too.

CONS

Well, I did not like the fact that the advertisement for Invoice2go stated there is no credit card needed for setup. When I decided to give Invoice2go a try I had to wait to get to my credit cards because it needed a credit card to setup. I will say that I applied to the Invoice2go Money which was probably why it asked, this section can be skipped. Additionally, one needs to subscribe to PayPal's Business Account in order to be linked.

Reason for choosing Invoice2go

Easy, the link was there.

George

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Easy to learn use to use

PROS

I like the ease of use once you have set up your account and all your items or services you plan to offer. I love the app on the iOS platform makes it very useful on the go.

CONS

They are no cons I can think of right now.

Reason for choosing Invoice2go

Free trail and once I notice how easy it is to set up I choose to use this product. I also love the app I can pull ip any estimate or invoice right from my phone.

Brian

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2017

EXTREMELY DISAPPOINTED

I have been using Invoice2go for about two years now. This is my story: Invoices have disappeared from their database on a regular basis over the two years. Fortunately, because I BCC all my invoices, I had backup copies in my email. My invoices that I emailed out did not reach my clients. Invoice2go figured they'd been delivered to their junk mail. Some of our commercial clients keep us waiting up to ninety days before paying, and so we waited. When we finally determined that they hadn't ever received the invoices, it was sometimes six months or more before we got paid. Invoice2go recommended that before sending an invoice, that I contact my customers and get them to change their email setup to accept our emails. When Google Chrome updated, Invoice2go didn't; they were incompatible and it would not work properly. I switched to Firefox but continued to have issues. All of my settings, the email message ...all were dropped when I switched over. As a result, and unbeknownst to me, I was no longer BCC'ing my invoices to our company email. During that interval the database dropped another fourteen invoices and I did not have my email backup to rely on. It took a week in the office with my employees, going through the database, time sheets, and work orders to restore those invoices. The problem was further exacerbated by the fact that I didn't know who the invoices were for, if the jobs had been completed or if the invoices had even been mailed out. I lost all the material lists and the pricing. I also discovered that a lot of customers don't call to complain that we didn't send them an invoice. I cannot use the scroll wheel on my mouse. I even went out a replaced the mouse. I can scroll only with the arrows on the keyboard. When I create a new invoice, I would say that once every five or six invoices it screws up the sequence. If you miss it, it looks like a missing invoice. In my case I had emailed backups to prove that there had indeed been an invoice, but it can confuse the issue. The spell checker will point out spelling mistakes, provide the proper spelling but when corrected the word immediately reverts to the incorrect spelling.

David

Consumer Electronics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2020

Invoice2go

It’s been great. Gives us a great tool to put together invoices and estimates on the fly using phone tablet or laptop.

PROS

Ease of use. Available on iOS and Android.

CONS

Direct integration with google calendar to input name and address on document. Little heavy on pushing their payment processing and other features.

Reason for choosing Invoice2go

More direct features to what we were trying to do.

Reasons for switching to Invoice2go

Bc this is the worst product in the world

Lawrence

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Invoice2Go is the way to GO!

Always has been a great product, great company.

PROS

Easy to use, lots of great features to help manage my business. Phone and Laptop integrated.

CONS

Its a little bit difficult to speak to an advisor instantly.

Reasons for switching to Invoice2go

Many more features and ease of use with Inv2Go

Caroline

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Invoice2go, The Go To Invoicing Software

I love the program

PROS

Upgrades and ease of operation for invoicing

CONS

Some pricing, and limits prevent productivity

Reason for choosing Invoice2go

Easier to understand, not comically at all. Everything is at my fingertips, available on mobile as well as PC

Julie K

Verified reviewer

Used daily for more than 2 years

Review Source: GetApp

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2017

It was useful until it started rounding up

PROS

Nice templates, relatively pain-free invoice creation and submission, decent reports that help my accountant file my taxes.

CONS

It does not take rates out to 3 decimal places. Mileage rates are always out to 3 decimal places. Therefore, every invoice I submit is incorrect and payments are impossible to reconcile. I used to be able to enter mileage rates to 3 decimal places but with recent updates that option is no longer available. I've begged them to change this but so far they have not. Their responses list all the wonderful features of their app, which is not responsive. Also, there are occasional sync issues so invoices created on one device do not show on another. This causes endless wasted hours recreating invoices. The desktop app is unreliable. I'm a long-time user but I'm now searching for a better invoicing program.

User Profile

Malcolm

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

The best fit for my business

I don't have to change how I work and learn a larger accounting/invoicing package. I also can accept credit card and other payments without hassle.

PROS

Simplicity of use and works for my business without the overhead of a full accounting package. Syncing that works flawlessly now, they have clearly learnt from the past.

CONS

With the older version, syncing was often a problem and when they revamped the software they simplified a little too much, taking away some much loved features and a delay in getting data back to people. They seem to be improving with their customer service though.

Ricardo q

Accounting, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2023

Nor for Large Companies

PROS

I like how easy it was to use very user friendly

CONS

The fact that I could only do invoicing and process payments but i could not use it to pay contractors or vendors or to even do payroll

Sibusiso

Apparel & Fashion, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2022

Invoicing on the go!

with Invoice2go I was afforded the ability to send and track invoices which looked professional. This was at a time where I was just starting my business and I had never written a professional invoice. I came across Invois2go after a brief web search and this has since made my life much easier more importantly it gave me a lot of insight into processing and recording payments in addition to other business and sales related knowledge.

PROS

Invoice2go app is compatible with any android device. 30 day free trial. you can customize your invoice in a variety of ways.

CONS

Not compatible with ios devices. their starter plan is not flexible and inexpensive enough.

Seth

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Go for INVOICE2GO!

PROS

I’ve used it and I’m using it for the past six years and haven’t wanted to switch or find anything else to use because it’s so nice as I described – they even listen to you when you call and give ideas they actually make changes that you suggest to make their product better for you; and eventually for others to benefit from your ideas, as well.

CONS

There are some things you’ll probably want to change about the product depending on your specific business accounting needs. They do listen to you. And it’s not a perfect program, but you can make changes and suggestions and if enough people suggest the same thing or if it’s a really good idea and would ever thought of it that implement it right away!

Reason for choosing Invoice2go

I tried it out, and liked it ,and kept it!

Reasons for switching to Invoice2go

OMG, You can only imagine – I was in the dark ages and turn the switch on to Invoice To Go and now I’m totally enlightened and will never go back to paper invoices!

Troy

Construction, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

Frustrating

PROS

I like it when I can remember to constantly be remembering to go click save every minute or 2. If I didn't, anything could wipe out everything I written in an estimate. A phone call, checking another app, etc. Not every time but a lot of times if I left the screen, I was going to lose my estimate. And some take hours to type up if it's a full house remodel.

CONS

I think I already said all the cons in the pro section. This time the app crashed on me and I contacted customer service and they just proceeded to tell me it wasn't their fault because I have a bad connection. Lol my connection is rock solid at my house! I told them a 1 month($5.99) refund would be nice for the time they wasted but just received an email of course they are denying me that too. That was the final straw. I think I wouldve stuck around and grew my company with them but if I'm not worth a measly 5.99 to them, I'll move on before it becomes more difficult to move on!

David

Mechanical or Industrial Engineering, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Great simple to use invoicing software

PROS

I have looked at many similar packages over the years, and have discussed with colleagues on what they use, Invoice2go has been by far the best I have found. Top features for me are that it looks very professional, it’s is simple to set up and use, the different levels you can choose and customise, payment reminders, and if stuck with something then the customer service is excellent!!. I have been using invoice2go for over 6 years now.

CONS

Cost - that is all. Maybe just a little cheaper would be good.

Vendor Response

Hello David, we cannot thank you enough for this review of our product and customer support! We are ecstatic that we can keep your workflow professional and straightforward. Thank you for partnering with us for the past 6 years; we look forward to many more! Happy invoicing!

Replied December 2020

Bob

Facilities Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Big Office for a small operator

Great

PROS

Ease of use, carry in my backpocket, sync with laptop

CONS

Needs an eftpos connection such as square

Reason for choosing Invoice2go

Was around before it

Bobby

Computer Software, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2022

My recommendations

9 out of 10

PROS

Multiple reasons- Online, Phone App, accounting, recurring invoices, reporting, customization in designing, reminders, estimates

CONS

Every thing works perfect for my business except these two issues: 1. Sender email ID "MUST" be of the company not invoice2go, it confuses the client and give a negative impact on branding 2. Also under recurring invoices there should be yearly recurring of invoices as well

Reason for choosing Invoice2go

Easy and fast to make invoices

Reasons for switching to Invoice2go

Ease of use

Laith

Sporting Goods, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2021

All OK until the latest update.

Overall it has been fine. The couple of fix ups would make it perfect once again. Also, my mate is getting the Unlimited plan for the price of the basic plan because he had an question once and then was upgraded for no reason.

PROS

Everything is easy to use and it is quick to invoice and take payments thru the app on the spot.

CONS

It is annoying that 'categories' cant be purged from within the "add an expense" area. I did question this a few years ago but nothing was done. Up until the latest software update everything was operating flawlessly on my PC. Now there are issues which support is unable to help with.

Rohan

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great App

Love the software guys! Great job..

PROS

Ease of use. Customer service. Great software and return customer support

CONS

Price a little high unless you hold out for a deal.

Reason for choosing Invoice2go

Long time user. Look after repeat users.

Vendor Response

Hey Rohan! Thank you very much for this 5-star review! We are delighted to hear that your experience with Invoice2go has been so great. We appreciate your feedback, and as always, if you have any further comments, please contact our support team. Thanks again!

Replied December 2020

Scott

Information Technology and Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: