I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

Great for quick edits, limited integration with our internal reporting software (ex giving a GA Experiment ID) means we can't use it for big experiments.

One of the best addtions that I purchased for my online store - worth every penny, full of features and most importantly great prompt support from [SENSITIVE CONTENT HIDDEN.

The settings can be a bit confusing but it is early in the learning curve.

Excellent customer support and input is a high selling point for this software. Targeting choices are well sorted and are very useful.

Great for personalization and customized messaging for audience segments.

What I liked was that's a platform easy to use, we could train other regions to use it thanks to that.

Customer service is excellent. Our questions are quickly answered and they are extremely helpful implementing new strategies for customer engagement on our e-commerce websites.

I love the versatility of this product: content personalisation, pop-ups, email and a whole host more.

I really love the system and the team at Personyze. I found it initially two years ago when my web designer recommended it.

Great Platform to help businesses offer a customer-centric approach.

I love how you can integrate it into Google Analytics and set up with Hubspot and other systems using a web hook is straight forward.

The support from the Personyze team is superb - nothing is too much trouble and the willingness to help is simply awesome.

Not every third-party service is compatible with Personyze. This could make it more difficult to integrate with other services and might reduce the number of integrations that can be established.

Customer support helps with template customization in a prompt manner.

It is very flexible but there is steep learning curve.

We’ve seen an increase in engagement with customers which has been great. We look forward to our ongoing relationship with Personyze to continue to build our company.

US Dollar

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

LongDescription

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Third-Party Integrations

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eBanqo

Live Online

Videos

Personyze is a website personalization solution that helps businesses streamline marketing operations. It utilizes machine learning algorithms to create personalized content, website messages and emails based on multiple criteria such as customer behavior, referral, social profile and more.


Personyze allows businesses to use workflow automation to trigger email drip campaigns based on last visits, cart abandonment, weather conditions or form submissions. It comes with a recommendation engine, which provides end-users with personalized product recommendations based on individual interests, transaction history and demographics. Additionally, users can conduct A/B testing for the entire website utilizing WYSIWYG editor, email broadcasting, forms, pop-ups and banners, among other tools.


Personyze includes an application programming interface (API), which allows businesses to integrate the platform with several third-party solutions. Pricing is available on monthly subscriptions and support is extended via live chat, phone and email.



Real-Time Analytics

Engagement Tracking

A/B Testing

Website Analytics

Multi-Channel Marketing

Social Marketing

Test Scheduling

Visual Editor

Website Personalization

Experience Management

Email Alerts

Customer Segmentation

Drip Campaigns

Recommendations

Audience Targeting

Account Based Marketing

Content Analytics

Template Management

ROI Tracking

Campaign Segmentation

Email Tracking

Email Campaign Management

Email Templates

Email Distribution

Contact Management

Lead Management

Email Marketing

Statistical Analysis

Behavioral Targeting

Marketing Automation

Landing Pages/Web Forms

Customizable CTAs

Contextual Targeting

Email Management

Dynamic Content

Event Triggered Actions

CAN-SPAM Compliance

Segmentation

Website Visitor Tracking

Geotargeting

Visitor Management

WYSIWYG Editor

Image Library

Lead Nurturing

Mobile Optimization

Campaign Personalization

Behavior Tracking

Split Testing

Widgets

Customer Profiles

Lead Qualification

Target Account Identification

Social Promotion

Campaign Management

Search Marketing

Abandoned Cart Saver

Multivariate Testing

Customizable Reports

Conversion Rate Optimization

Real-Time Data

AI/Machine Learning

Customizable Templates

Prioritization

Campaign Analytics

Lead Capture

Lead Generation

Customization

Real-Time Reporting

Customizable Forms

Real-Time Monitoring

Sentiment Analysis

Multi-Campaign

Customizable Fields

For eCommerce

Campaign Scheduling

Subscriber Management

List Management

Click Tracking

Visual Analytics

Web Forms

Contact Database

Mailing List Management

Real-Time Notifications

Push Notifications

FREE: for up to 1 account user

LITE: $225/month billed annually or $250/month billed monthly - for low traffic sites who need less managed service, page views, and customization. 

POWER:  $412/month billed annually or $450/month billed monthly - for businesses with a need for more campaigns and features.  

ENTERPRISE - $900/month billed annually or $1000/month billed monthly - for large companies with high traffic and extensive requirements.

eBanqo vs Personyze

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons