All Rocketmailer Reviews
1-16 of 16 Reviews
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Monty
Verified reviewer
Construction, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Rocketmailer
I like the fact that it has multiple functions that I can access to assist me with my tendering, with the least amount of effort. Contacts are easy to add / import. The database is easy to maintain. The group lists are great as they allow me to setup multiple trade groups and to email all or specific groups at the click of a button. Once my tender is ready to be sent its just a matter of hitting send and i can immediately move on to the next project as Rocketmailer sends everything in the backround.
CONSI have not come across anything that i don't like.
Reasons for switching to Rocketmailer
Product was limited and cumbersome
Vendor Response
Monty, thank you very much for the feedback and I am so glad we can make your communication goals easier!
Replied March 2022
Chantal
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Outstanding Software! Highly recommended!
Absolutely outstanding! Highly recommended and Kaamilah is an absolute gem!
PROSDetailed Analytics reports, ease of use, local and instant support available and amazing team to work with
CONSWhen having to report on client campaigns that run over a few months with multiple mailers sent per month using various databases, it is not possible to pull analytics over a period which makes reporting in this manner a very labour intensive exercise
Reasons for switching to Rocketmailer
Blocks usage with no opportunity to first ascertain the reason and when eventually one does establish the reason after a few days, there is no detail or opportunity to manage the reason. Support takes days!
Vendor Response
Thank you very much. Our team aims to give you the best tool and the best service to drive your communication goals!
Replied March 2022
Nonjabulo
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Nonjabulo from Froggie
Overall I think it needs a bit of an improvement to better the experience for us. eg setting up our own template the way we want it and the continued glitches to be resolved
PROSWe are still relatively new when it comes to using this platform so we are still trying to get used to it. So far the thing we enjoy most is how when we do come across an issue we can reply on the rocketmailer team to assist.
CONSThe platform it self has a few glitches that we are struggling to get around without having to contact the rocketmailer team. I would love to be able to customize and set up our emailer template to what we are used to
Reasons for switching to Rocketmailer
Pricing
Vendor Response
Hi Nonjabulo. Thank you for your feedback. We're actively working on introducing more template customization options to better suit your specific needs, however, there are some limitations with the third-party integration you utilize which in turn passes some restrictions to us. We apologize for the glitches you've encountered and believe our development team has rectified these issues. We're glad to hear you've found our support team helpful; we have asked your AM to be in touch to check you have all you currently need.
Replied October 2023
Kayla
Insurance, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Awesome platform even better customer service
We send out all our newsletter with Rocketmailer, as well as training invites, tracking the RSVP's for events is super helpful as well as being able to send the invite to people who have not yet opened the email. It's easy to understand reports on the performance of each mail sent out.There are so many things you can do on Rocketmailer which I haven't tried yet, but I will be making use of more of these features in the future.What I like most about Rocketmailer is the customer service, [sensitive content hidden] is always prepared to help even if she needs to help with the same thing more than once, her service is quick and friendly.
CONSSometimes the newsletters don't look the same when sending a test as to what it looked like on the platform (coding error).Some new customization features will be nice, such as different fonts for forms and more spacing and bullet point options.
Vendor Response
Hi Kayla. We truly appreciate your valuable feedback. Our goal is to ensure the optimal rendering of every email across various email clients. It's worth noting that how HTML is displayed ultimately depends on the specific email client being used. Your insightful suggestions are much appreciated, and we will certainly forward them to our product team for consideration on our wish list. Thank you for helping us enhance our services!
Replied October 2023
Johan
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Best Company yet!
Lovely team to work with. Been with them for years now.
PROSGreat tech, easy to use, super support. Wonderful people.
CONSNot much we dont like, we use it daily and are very happy.
Vendor Response
Thank you Johan. We strive to give you the best service and a world class tool. We look forward to helping you reach your communication goals for 2022 and beyond!
Replied March 2022
Werner
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Staff Communication and Info Distribution
Very happy with Rocketmailer. Easy to understand and very easy to on-board a user to work on the platform.
PROSThe ability to use templates and add standard branding to be used by users.
CONSNot always possible to change template icon colours or current template code. Importing templates from a third-party not always displaying correctly.
Reason for choosing Rocketmailer
We understand that Rocketmailer is a white label version of Everlytic, but our customer service and experience we received made us stay with Rocketmailer.
Vendor Response
Thank you for your feedback Werner. Your Account Manager will reach out to further discuss your template requirements. We appreciate your support.
Replied October 2022
Jaime
Media Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Getting the Message
Good I enjoy the programme
PROSRocket mail is very user friendly and gets our message across.
CONSSometimes it glitches and frustrates me and we could have a better open rate.
Vendor Response
Hi Jaime! Thank you for your feedback. Your Rocketmailer account manager will share some of the best practices to ensure that you are making the most of the Rocketmailer software.
Replied September 2023
Tanya
Financial Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Rocketseed Mailer
Secure bulk email communication with our clients, we have been using the product for a number of years.
PROSEasy to use, no issues to report.
CONSExporting of stats on the mails - apparently it is not accurate enough. This is what was reported by our Administrator.
Reason for choosing Rocketmailer
We are now interested in more infor re your RSVP and Event Management - do you have a webinar hosting platform that we can use for our events? If so, can you please email me more info. to [SENSITIVE CONTENT] regards [SENSITIVE CONTENT]
Vendor Response
Thank you for your review Tanya. Rocketmailer report carries a ton of analytics in the Detailed Report. Rocketmailer handles all the emails that pertain to your RSVP, however, we are not a Webinar Hosting platform. Your Account Manager will reach out to discuss further.
Replied April 2022
Elisca
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Very happy with Rocketmailer.
It's user-friendly & easy to navigate. We can continuously upload new contacts to our database at the same time.
CONSCreating a newsletter from scratch can be challenging, but not too difficult. ;)
Vendor Response
Hi Elisca. Thanks for your positive feedback. We're glad to know you're enjoying the Rocketmailer experience!
Replied November 2023
Shaun
Management Consulting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
At Rocket Mailer customer support is AAA.
Extremely positive.
PROSThe software is easy to use and I trust Rocket Mailer to ensure that everything is above board.
CONSSometimes it feels like there are too many functionalities squashed into a single page.
Vendor Response
Thank you for your review. We appreciate your support and feedback!
Replied October 2022
Lihle
Sports, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
I have received the best service at Rocketmailer thus far
The service i get from the person I deal with is AMAZING and prompt. I appreciate this
PROSI like that it costs less than what we previously used and it has more featuresIt is also local
CONSThe templates sometimes wouldn't accommodate the way I want to structure my pictures
Reasons for switching to Rocketmailer
Cost
Vendor Response
Thank you for your review Lihle. Great service is what we aim for and we want to ensure that you have everything you need to get the best from us. Rocketmailer does offer a range of templates and your Account Manager will reach out to assist.
Replied April 2023
Victor
Higher Education, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great platform with great customer service
The product is easy to use and was seamlessly integrated.
CONSjust having an option for a unique identifier.
Vendor Response
Victor, thank you and we appreciate your feedback. As a standard, email or mobile will be the Unique Identifier. However, not all clients have the same needs, therefore you can opt to use any data field as a Unique Identifier. We do guide our clients on how to apply this and ensure that it is used correctly. We look forward to helping you reach all your commination goals for 2022 and beyond.
Replied March 2022
Jackie
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Kievits Kroon
100+%
PROSmore design features, CRM capabilities, reporting dashboard, client service people
CONSdifficult to find settings / functionalities without help
Reason for choosing Rocketmailer
Your service
Reasons for switching to Rocketmailer
international, no face to face service, poor design , not outlook friendly, just terrible
Vendor Response
Thank you for your feedback Jackie. We always love getting insight into your user experience. Our UI is designed to best optimize all the features. Your Account Manager is always available to guide and assist you.
Replied February 2023
Nevin
Marketing and Advertising, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Amazing service
My overall experience was amazing. The service received from the team, especially [SENSITIVE CONTENT] were amazing. They were always available to assist and really helpful. The tools used, also helped us immensely, and really got us to deliver efficiently. This is such an efficient way of doing business and so professional - look & feel too.
PROSI really like how we are able to get all the information we require, whenever we require it. It is so detailed and I am able to see when a mailer was opened, bounce rates, unopened.
CONSThere was nothing I didn't like about this. I personally didn't like the reply options but this is not anything major.
Vendor Response
Thank you Nevin. We really appreciate your feedback. Analytics are crucial for you to measure your campaign, so I am glad you are happy with this!
Replied July 2022
Ali
Consumer Electronics, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great Product !
It's super easy to create a great mailer if you are strapped for time !
CONSI think there could be more features to the creator side.
Vendor Response
We appreciate your feedback. Our Builder drag and drop tool has been designed to accommodate clients with very little HTML knowledge. You are more than welcome to email your Account Manager if there is a specific feature you are not seeing. We look forward to helping you reach your communication goals!
Replied March 2022
Keri
Computer Software, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Efficient software to fulfil our needs
We are relatively new users, having subscribed in September 2022, and the overall experience with the system and the Rocket Mailer staff has been amazing!
PROSIt's so easy to mail to existing clients and potential clients with campaigns at the required time. The bounces/unsubscribes and opened data is most helpful.
CONSThere should be a way to send a calendar invite from the system rather than generate an ics file.
Reason for choosing Rocketmailer
Ease of use.
Vendor Response
Thank you Keri. Your Account Manager will reach out to you regarding the iCal links. We appreciate your support and feedback regarding our tool and team!
Replied October 2022