US Dollar

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center.     Genesys Cloud CX is trusted by thousands of small, medium and large enterprises and recognized as an industry leader across the globe.
With pervasive automation, you can take the right action at the right time to create the best outcome. 
Give your employees the information they need in one application built to engage your employees and boost your team’s performance and is intuitive to use. 
Use Genesys Cloud CX™ as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. 
It deploys in days and continually innovates with upgrades each week. With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™ provides the insights you need to run your business—no matter where your agents are located. 

LongDescription

Real-Time Analytics

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Email Templates

Self Service Portal

Text to Speech

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Screen Sharing

Mobile Access

List Management

Proactive Chat

FCC Compliance

Survey/Poll Management

Real-Time Data

Transcripts/Chat History

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Queue Management

Role-Based Permissions

KPI Monitoring

Social Media Integration

Unified Communications

Multiple Scripts

Predictive Dialer

Email Management

Caller ID

Ticket Management

Campaign Specific Caller ID

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Telemarketing Management

Website Visitor Tracking

Real-Time Chat

Chat/Messaging

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Real Time Reporting

Conferencing

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Cloud 1: $75USD per user, per month (annual payment available)

Cloud 2: $110USD per user, per month (annual payment available)

Cloud 3: $140USD per user, per month (annual payment available)

For enterprise-level planning, please contact Genesys for more information.

Genesys Cloud CX Alternatives

Top 2 Alternatives

Medallia Agent Connect

Medallia Agent Connect

Avaya Cloud Office

Avaya Cloud Office

Popular Comparisons