Stella Connect has been a good experience overall, it is helpful fi you have a competitive nature and like to self compete with your coworkers.

I like how Stella Connect shows you your review score, how many people have reviewed you and now ha a streamlined view of all your ratings organized by 5 stars, 4 stars, 3 stars, 2 stars and 1 star. This is helpful in seeing how many of each the you have received. It also allows you to see what specific ares you can improve on as well as see reviews that customers have left for you. There is also a leaderboard, where you can see who has the best score out of all of your co-workers. I also really like the strawberry icon that appears when you have new reviews.

You can see what reviews customers leave for you and they may or may not be negative, this can lead to a desire to check them often and focus on them. The software is great, sometimes customer options aren't great when it pertains to you doing your job.

We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain.

We had a much better CSAT survey response rate (>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent.

I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too.

Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups

I like the option to add pics of the agents and custom bios

i want to be able to have multiple surevys for each area

Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows

Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place.

The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap

The overall experience with Stella Connect has been top-notch. highly recommended.

Stella Connect is one of if not the best CSAT tool on the market. Not only is the tool amazing but the team and Stella are amazing.

Nothing, there is nothing I dislike about this software. They continue to add new features and are consistently reaching out asking what they can do to support our teams.

Overall, Stella is one of the best tools we've used to receive direct, real-time feedback from our customers on how our customer service department is servicing them. Stella's reward setup also allows us to make the process fun for our agents, who we see actively reviewing their feedback on a daily basis and tracking their reward progress.

Stella Connect is incredibly easy to use and provides real-time, actionable feedback to our agents and management teams on how we are servicing our customers. We are able to follow-up immediately with customers who did not receive the service they were expecting to correct the issue. We also use Stella to provide rewards to our agents, pushing them to provide the best service possible.

Would be nice if it was better integrated with our phone system, rather than relying on having a customer's email address on file to send a survey via email.

Generally speaking, Stella is one of the greatest methods we've used to obtain a real-time, in-the-moment review from our customers on how we as a customer service personnel is treating them.

The tool has a good interface and is simple to use. Every time my QA reviews one of my tickets, I receive a notification email. I really like the concept of adding your biography and occasionally updating your photo.

I have no complaints about this tool whatsoever. They keep making updates and adding new features, and they keep getting in touch to see how they can help our organizations.

Stella Connect definitely helped us address our previous deficiencies in measuring customer satisfaction.

Stella Connect gave us the ability to measure our customers' satisfaction and it is customizable in a way that we are able to align our Customer feedback surveys and Quality Assurance metrics with our goals.

Not being able to completely delete deactivated agents/users in the reports lists. Not being able to see audit logs for each user.

The tool is easy to navigate, perfect in coaching logs and shows details like Performance for the last 30 days. Shows company trends, tabs for QA Scores, leaderboards, and coaching logs, plus we can filter out information we need to show in one screen.

The tool post real-time feedback and it also adds a link to where the feedback originates. Perfect for monitoring your scores.

There is none so far. This toot is definitely perfect for monitoring scores and coaching logs.

It is Great helps me feel motivated everytime i Open Stella it show me a glance of a 5 stars Review and help me feel Appreciated.

How Great it feels to Open Stella, I've never Been a competitive person since I start using this. I wanna be the Best at My CSAT and be showcasted in the Top performes in Stella :) is very user friendly and easy yo learn also You may place a profile picture that customers Will get when the are asked For feedback

Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more.

Our business relies on consumers' confidence, knowing what makes them feel upset or happy is useful for us. Stella Connect offers us our Areas of Excellence and our Areas to Improve, knowing those facts is invaluable for our development as customer service agents.

The feature most impactful is the leaderboard, being in the top 10 gives me prizes with the company. It is easy to use and navigate and is friendly software. An email arrives every time my QA makes a review, so I can see it right away.

Actually, I do not have any complaint about this software, it is easy to use and complement perfectly with Gladly. It offers a lot of information, all in one site.

It's easy to review the call or interaction you had with the customer.

Often the customer chooses to leave a bad score for the associate when their real gripe is with the company or situation.

Love that I can filter responses by date, rating, and channel. The ease of use is a really big factor, and the UI is easy to look at and understand.

Really, I have absolutely no complaints. Stella Connect is never down for maintenance and I never experience any errors when using the program.

It's great. Sometimes the support guys aren't always clued up but they end up always finding a resolution to the issue

It's personalized. You can add bios and pics of the agents

The fact that I can't export most of the reporting. I can only export raw data

It is very easy to use and simple. a

It needs better settings in relation to themes.

I use this multiple times per day. Provides customer feedback in a simple, straightforward way.

Extremely easy to use and navigate. Very clear to understand star ratings, syncs perfectly to the ticketing software

I think all aspects of Stella Connect work great!

Stella Connect has been a huge help in my team’s progress in quality and performance, even their reward system boosts the team’s energy!

I used to get a little confused in the 1:1s feature at first but their team is very helpful.

The easy that his for the customers to rate us and how fast the evaluation comes in

There is nothing that I dislike from this product