I can't imagine running our business without Scrapright. It's made daily business so much easier. The customer service is excellent. Anytime I have a question or problem they respond within the hour and have a solution for me.

It prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers.

Using the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ticket. Sometimes when you don't have wifi the ticket gets lost. I understand the ticket isn't connected remotely and it's supposed to sync when you hit wifi, it doesn't on occasion.

overall has been good been a few bumps in the road but always been able to sort it out

The software is easy to use has lots of features that fit our needs

There are really no cons I can think about, about the software itself. My real concern is when you need help everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone. [SENSITIVE CONTENT HIDDEN] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line.

for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers

It makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction.

can not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint.

We have been using this software since since Shon started and still today are using it .

It’s easy to use , easy to learn , and always improving it

Difficult combining 3 yards to one main server

We have enjoyed excellent service for five years now. They are always willing to improve there product to keep current with technology and industry trends. I look forward to running Scrap Right in all of our future location!

The ScrapRight Software is the easy to use. Customers are in and out quickly with complete transparency. We can also recall old purchases with easy. This system has paid for its self over and over again! I have it in use at both of my yards and if ever we have a problem tech support is always available to assist.

Scrap Right is real good about addressing issues and making changes to better fit your needs.

We were recently with a company that we literally had issues with DAILY. I don’t mean like one or two, I mean like we hardly even got to use the system we paid for each month! Since getting with ScrapRight, it’s been SUCH A BLESSING, & the customer service has been exceptionally AMAZING!!! I’d recommend them to EVERYONE that wanted a low cost, AFFECTIVE way to run their business simple, professional, EXTREMELY great customer service, and never have to worry after hours what the day will bring come tomorrow!

It’s extremely easy to learn, use as well as to teach our employees! Even those not so efficient in English comprehends this!

There is absolutely NOTHING I’d say negative!!

The support staff for techical issues does a great joband quickly solves problems

No it meets our needs for our Metal Recycling business

Never had any issues with the Scrapright team they are always prompt with their response when you need help and quick to get it fixed

Easy to use as well as easy to navigate and teach to new employees

I would say theres just too many counterparts for harwars with the set up but as long as you know how it all relays and works its good

Scrapright Technical Support is fantastic. [sensitive content hidden] did a wonderful job solving the issue we had. She was on top of things, and explained to me what was going on and how to fi x it.

None, it's a good reliable software. Works well.

Good POS system for the price and run specials.

Doesn't interface well with Quickbooks, and staff isn't helpful navigating the pitfalls of your product.

Customer support, we were having a hard time with our previous company.

Ease of use, but I like the service availability and quick response. We depend on Scrapright for our daily operation if it goes down we cannot function effectively.

Sometimes it locks up. Some of the admin functions are time consuming. It would be nice to change all prices then hit save rather than having to change 1 at a time.

Streamlined inventory cost and analysis.

It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis.

At times the system runs slow. Other times part of the system just stops functioning and needs to reboot.

We love the weighing portion of this software, overall happy with it, but would like better support on some of the other issues

The weighing portion is super easy to use, AP and AP ticket review are utilized all the time

Inventory portion of this program is not user friendly, to many tabs to click back and forth from, having to convert to bol and then again to an invoice is repetitive also trying to correct a bol that is already converted to invoice is difficult. Tickets that are converted to a bol that do not have a tare weight freeze in the system and require IT to fix. We are not to happy with the reports offered either.

[SENSITIVE CONTENT] and his team are very good at what they do and their attention to customer needs is top notch. Good customer service is hard to find and they sure do deliver on that!

Our team has embraces the transition to ScrapRight very well considering we were using a different software system for 12 years. The set up and integration was very smooth with the onsite help and the ability to integrate existing hardware kept costs and disruptions low. [SENSITIVE CONTENT] and his team are dedicated to make sure this is a good fit and help resolve any issues right away.

We are a little anxious about the system being completely cloud based. So far it seems to be working well but Internet outages are inevitable and we are bracing ourselves for how that will work.

I have been able to expand my business, and ability to service others.

The software is easy to understand and use. It helped me to be able to track easily what was purchased, sold, the profit, and what remained in storage. Without this software, I definitely would not have made it through the rough times when scrap prices reached its recent low point. Instead, I have been able to expand.

ScrapRight has been a breath of fresh air, as we were using a custom Access DB that doesn't have the features or reliability that ScrapRight has. It has made us more efficient as we can run reports that we didn't have in our other software. We have a better handle on our inventory and our financials.

The interface is clean and intuitive. Inventory management is really well executed and if we have problems the owner of the company takes our calls or emails and makes it right for us.

The learning curve on some items such as brokering loads but once learned it is very easy to use.

My overall experience has been incredible. The amount of information this software provides is awesome.

There are too many things to begin to make a list about the reasons I love this software. From it being so user friendly to how personalized you can make it to your specific company. The functionality of this software is awesome and I would recommend this software to everyone in the scrap industry.

There are zero Cons to this product. I love the software.

The benefit is the inventory control system.

I like using the inventory as it helps me keep better track of what we have purchased. Producing reports are easy. Pictures of what we buy and who sells to us has a lot of added benefits as well.

updates. You will never get away from updates, but sometimes a update to fix a problem creates another problem and you have to wait for another update to fix that problem.

User friendly, lots of features that can be customized and the reports.

Wish the customer history feature worked faster.

CUTS DOWN ON THEFT

WELL IM COMPUTER DUMMY AND THIS IS SO EASY TO USE ! MY ELEVEN TEAR OLD HAS RAN THE REGISTER AND CUSTOMERS WOULD SAY YOU CAN DO THAT WOW! THATS HOW EASY IT IS TO USE . I WOULD'NT USE ANYTHING ELSE . AND THE ATM SAVES ON THEFT !!!

Great support team at ScrapRight, however, there is no support outside of their business hours.

Software is easy to use and interface is simple and friendly, it must be since where it is used, the users are not tech-savvy. The software is updated regularly by the ScrapRight team.

Requires regular maintenance, such as restarting certain services. The automated scripts and maintenance tasks are not doing sufficient job. I am sure its a configuration/setup thing that can be easily resolved.

Our overall experience has been great. From sales to installation everything went smooth. Shon was awesome to work with and we are excited to continue with this company. Support is great. They get back to you same day.

The ease of use. It makes daily transactions a breeze. Scale integration and the ability to customize all aspects of the transaction is nice for compliance and the users permissions. Everything works well together with very little downtime.

The inventory module is confusing. There is quite a few steps that need to be done correctly otherwise your reporting will be off. I have had to call support often for help with the inventory module and they have been mostly helpful.

I switched to ScrapRight from one of their competitors, and unfortunately because of the new tools that ScrapRight provided we found out that my niece and daughter had stolen over $72000 from our company. I hated that this happened, but I am ever grateful to the tools provided by ScrapRight that help me know exactly what is going on in my business. The other software basically helped them to accomplish this. Thank you ScrapRight! I don't believe I will ever be stolen from again

This was a very painful lesson or me to learn that the right company is worth so much more than what I am paying, it cost a lot of money to figure that out. If you are reading my review, please choose these guys, they literally could save your business!

Easy enough to setup, and customer support is a breeze. Liked the way the software interface looks as well.

Sometimes have devices disconnect or need reconfiguring, otherwise seems like a solid platform software.

The ease of use! I can have someone trained to use this program within an hour!

I wish that it would work on an iPhone.