Refapp

RATING:

5.0

(2)
Overview

About Refapp

Refapp is a customer service automation platform that helps businesses set up automated workflows to handle common customer queries and route more complex inquiries to the appropriate teams. The platform offers automation features, including canned responses, smart routing, and AI-powered sentiment analysis. Refapp lets stakeholders generate detailed reports on customer satisfaction, response times, agent productivity, and more. Refapp is a cloud-based solution with dedicated support and success management services to help companies optimize customer service operations.

Refapp Pricing

Contact Refapp for pricing details.

Starting price: 

$154.00 per month

Free trial: 

Available

Free version: 

Not Available

Refapp rating on mobile interface
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Refapp Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Refapp

2 Reviews

Leo

Human Resources, 11-50 employees

Used weekly for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Easy to Use, Saves Time, and Improves Hiring Decisions

Ease of Use: Simplifies a previously tedious process. Time Savings: Drastically cuts down the time spent on reference checks. Better Hiring Decisions: Getting quick, quality references helps us make more confident hires.

PROS

Refapp has been a game-changer for our hiring process. The onboarding with [sensitive content hidden] was fantastic, the ATS integration is smooth, and the features are incredibly user-friendly. It's dramatically reduced our time to hire. Highly recommend!

CONS

its very robust, but maybe the admin dashboard could be more sleek

pierre

Management Consulting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

CEO

At Jerrie, we use Refapp to digitalize our reference checking process. The tool helps us become even more efficient, and it is easier to get in touch with referees, even internationally. The referees appreciate the possibility of being able to provide their answers in writing or by a phone call at an agreed time. Our customers also appreciate the structured and professional report.

PROS

The possibility to digitalize our reference checking process.

CONS

No cons. We really like the software from Refapp.