About Friendbuy

Friendbuy is a SaaS solution that helps eCommerce businesses improve customer loyalty and brand expansion by creating and launching referral programs. It comes with customizable referral page templates, which allows users to build white-labeled campaigns with brand logo, colors, images and more.

Friendbuy enables businesses to automatically handle the reward fulfillment funnel for multiple reward categories, such as loyalty coupons, gift cards and account credits. The A/B testing module lets marketers create and conduct experiments for the entire referral lifecycle to gain insights into key performance indicators (KPI) for different offer types. Additionally, users can create and send personalized invites and reminders to customers, enhancing referral program...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Friendbuy

Overall rating

5.00 / 5 stars

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March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Easy way to get customer referrals

Having the widget on our website has helped customers reap referral benefits from us and we also get the benefits of new customer sales. It's a win-win and I think overall it's a great platform. It's not the coolest and most functional dashboard, but it does help and provide some good analytical feedback.

Pros

I really like that you can see the facebook feed of what people are saying when they share the referral link. It's great to know people are excited to share and reap the benefits of our referral program. It's easy to use and having the widget on our website makes a lot of sense. Our customers benefit and we benefit. Why wouldn't we love this?

Cons

Our team has not had any real issues with the program. We do not utilize the email widget which we plan to use and hope that it isn't too difficult. I think the overall dashboard could look better and provide more support to help us push more referrals out.

March 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Friendbuy provides an easy tool to reward customers and spread our products to others.

Pros

We love that it's easy for our customers to use whether they are very technical or not. We have used other programs in the past but Friendbuy performs better overall.

Cons

If a customer loses an email, it could be a little easier to resend it to them or look up their details from the backend.

April 2020

Tomasz from Deep Sentinel

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

April 2020

Good Product But Support is Extremely Limited

Okay

Pros

Ease of Software and Integration. It's not a bad program and the initial setup, they were very hands on.

Cons

Customer Support. FriendBuy is stuck in the 80's when it comes to customer support. The only way to get in contact with someone in support is emailing them (and the response is dreadfully slow) even for customers that are on their enterprise plan.