Making Summer Camp Registrations Easier!

This software has been such a life-saver this summer, making it much, much easier to get campers registered, track registrations, accept and refund payments, track questions for parents, and much more! At NC Community Colleges, minors cannot be entered into our current database without regular college admission processes, which are not necessary for summer campers. RegPoint has been a tremendous improvement over our experience last summer of trying to track registrations manually! I would absolutely recommend it highly to any other agency or college offering summer programming!

Work In Progress

The Administration of our Day Camp was a night-mare, cash transactions, cancellations, no shows, wanting to transfer money from one field trip to the next, did I sign my kid up for this field trip, I missed the dead line, please let my child come, demanding, demeaning parents....! This program took the every day stress of dealing with these parents away. There are set rules that now have to be followed or they are out of luck because "the computer program says so" . Customer Service has been terrific. He has been very helpful and patient with me and my many questions.

Pros

From the Administrative side, I like that I could be customize the program to fit our Day Camp, it's not a "one-size fits all" program. I also like that the company is still developing the program and accepts input from front line users.

Cons

When you input a program end date one would expect the program to end at 11:59 pm on that date, but it ends at 12:00 am on the date. We found out the hard way and had to change info already handed out to parents/guardians. Some parents had a difficult time registering. If they started the registration process but did not complete it and logged out, they could not get back into their original account they had to abandon that account (email) and start again. This left a lot of registrations that had to be cancelled, in-turn the cancelled registrations remain on the reports, which alters the numbers and reports.

Beware - Unauthorized charges

Customer Service is a nightmare. You can't get anyone on the phone who can help you. We canceled before the end of our trial, both via email notice and by calling their on-boarding department, who confirmed the account canceled. Then our accountant noticed months of charges from some company called CAMPERREG LLC for $39.00. It took some digging to find out this was Payscape. The merchant account was never approved. We had canceled. Any support we were able to get in touch with couldn't even pull up our account. After a month of back and forth, we finally got in touch with someone who claims to have canceled the account (we'll see), but they would only reimburse us for 4 of the 8 months they had charged. He claimed it was "policy". They provided no service. The charges were unauthorized. We will be disputing them with Visa and our bank. I STRONGLY recommend avoiding this company.

Pros

Sales agents made it seem like it might be a good solution, despite my trepidation, for processing digital course registrations. They made feature claims that sounded great, but turned out to not be true.

Cons

Integration is only available through Zapier, which is very limited and clunky, making for a terrible user experience. Their fees are 2.9%, which is among the highest in the industry. You can get the same rate with, say, Stripe, which also provides a very robust API. So this just wasn't going to work for us, so we tried to cancel our account. That's where the trouble began. See below ...

Great software!

Pros

Customer support is AMAZING!!!! Every time I told them I was missing something the feature was added or they were going to work on it

Cons

It was missing few features I needed. Updates have been made since I last used it

RH academy Review

Registration was slightly difficult however once I was able to use the software I enjoyed it

Pros

Very easy to use, very user friendly. Customer support was great!

Cons

No complaints for the most part, outside of a view hiccups with registration the system is fine.

Did not meet my needs - misleading sales staff

It was a poor experience. The sales staff was more interested in me inputting my bank account information than actually seeing if the product would work for me. I cancelled within a week.

Pros

It looks good on the surface - the welcome and registration pages are professional.

Cons

It did not meet my needs like the sales staff promised. I could not have extra admins that could only see one group/program access. I could not allow certain inventory spots per camps as we need. Only simple inventory was allowed which would easily overbook sessions and cause issues.

Service Review

My overall experience with the program is great! Learning more about features and shortcuts everyday.

Sports

Customer executive helped me a lot and was on hand to help

Pros

Easy registration once set up process was complete.

Cons

The differcilt set up process Chat doesn’t seem live and sometimes no one ever answers