Rescue Software


 

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.

The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.

The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.

 

Rescue - Administration center
 
  • Rescue - Administration center
    Administration center
  • Rescue - Customer screen share
    Customer screen share
  • Rescue - Instant chat
    Instant chat
Supported Operating System(s):
Web browser (OS agnostic)

55 Reviews of Rescue

 

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Software Advice Reviews (1)
More Reviews (54)

Showing 1-1 of 1

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A Good Remote Access Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all a good remote access tool that has a lot of functionality and options

Pros

There are a lot of options to initiate the remote access sessions. PIN codesm, SMS, Email, and other ways as well.

Cons

Some of the features that you can use are slow and take some time to figure out the File transfer feature seems to take way to long.

Review Source
 
 
 
Showing 1-20 of 54


July 2018

July 2018

Simple direct tool for clients to connect with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Pros

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Review Source: Capterra
 

Sergey from sbe Lifestyle Hospitality
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Remote support at your finger tips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Review Source: Capterra
 


July 2018

July 2018

LogMeIn Rescue is a quick efficient tool for remoting onto users computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

Pros

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

Cons

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

Review Source: Capterra
 


June 2018

June 2018

Super easy tool to use to get remote access

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We've used LogMeIn as part of our customer service to be able to get access to clients' computers and diagnose issues. Super easy to setup and quick. Makes customer support that much easier.

Cons

Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Review Source: Capterra
 

Aren from NICE Global

June 2018

June 2018

Have used them for years. Love the program and ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Mobile support is amazing as I love being able to remote into my home computer from my phone.

Cons

Well know to be used by Scammers on the internet. Wish LMI vetted these groups more to stop giving their image a bad name

Review Source: Capterra
 

Lawrence from Infusions Group

June 2018

June 2018

Really really is one of the best remote support software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It really helped me to support customers with so much ease.

Pros

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Cons

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

Review Source: Capterra
 

Keren from CheckPoint software ltd

May 2018

May 2018

Getting assistance from helpdesk for local issues

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The tool is very easy to use and very simple to establish a connection. Indeed it is significantly helping me solving issues remotely.

Cons

There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy.

Review Source: Capterra
 

Sunil from DataLocker
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Decent remote access software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Review Source: Capterra
 

Mark from Good Price Pharmacy Warehouse
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Great software. Does everything required and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Review Source: Capterra
 

Marie from Real Estate

May 2018

May 2018

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This remote access system really helps us when we have our agents all over the model homes. The ease of logging in and being able to have all you in on your fingertips is the best!

Cons

The system can run a bit slow on our computers at times, but other than that we have no issues on hand.

Review Source: Capterra
 


May 2018

May 2018

Simple Remote Software That Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of remote access support.

Pros

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Review Source: Capterra
 

Andre from Optimus Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

LogMeIn Rescue_ Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use.

Cons

Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper

Review Source: Capterra
 


April 2018

April 2018

When you need to show someone how something works or make a remote change LogMeIn works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was having an issue with the settings of my computer. I was able to have someone remote in and change a setting on my computer. The whole exchange was very transparent and I could see everything that was happening.

Pros

What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes.

Cons

I wish there was a mobile application that ran the same way. I would be great if I had the same functionality to explain something on a phone.

Review Source: Capterra
 

allan from Cofomo Québec
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Great tool for remote support inside the cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products.
The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed.
There are many connectors available ( servicenow. salesforce... )

Great tool for remote support

Cons

Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM.

Review Source: GetApp
 

Alex from Gonzalez Chiropractic

April 2018

April 2018

Great product for people to access your computer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and dont.

Cons

No complaints about this product have used for when people have to do software updates on my computer.

Review Source: Capterra
 

Ashleigh from C&M
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

LogMeIn Pro has been a lifesaver for me on the receiving end of the help from IT Dept.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can just call IT an d they can fix any issues i am having with my computer instead of me waste my time trying figure it out.

Pros

It is soooo easy to use. I simply follow the link, select yes two times to download and then.. whhaallaaaa.. the IT department person is on my computer ready to do whatever can be done without me.. It is really helpful for the people in my office who are even less computer softea

Cons

There are really not many features besides its one task of logging into another persons computer for the purpose of fixing an issue or helping with something.

Review Source: Capterra
 

Daniel from Whole Foods Market

March 2018

March 2018

Positive experience. The tool is reliable and easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that sharing sessions usually go pretty smooth with this tool. I never have issues giving up or regaining control. The lag is usually minimal.

Cons

I have no complaints about the tool at this time. It has done what I have expected it to do and met my expectations.

Review Source: Capterra
 

Mark from Parsons

March 2018

March 2018

Our company uses this frequently for remote access to corporate computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use. IS team ,member provides a code, so it is secure, logs into my machine, and requests control, and is then able to to troubleshoot my machine remotely.

Review Source: Capterra
 

Tim from Conversion Logix

March 2018

March 2018

Good product but the customer support could use some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own.

Pros

This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past.

Cons

The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you.

Review Source: Capterra
 

Randi Jo from Steiner Family Chiropractic

March 2018

March 2018

Excellent for gaining remote access to computers at the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is how simple it is to gain access at home to the computers at the office. After the setup connecting the computers, this has been a great program to have in order to schedule patients while not at the office.

Cons

What I like least about this software is the difficulty that ensued during the set-up process. It was more tedious than expected to connect the computers at home to the ones at the office.

Review Source: Capterra