Rescue Software


 

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.

The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.

The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.

 

Rescue - Administration center
 
  • Rescue - Administration center
    Administration center
  • Rescue - Customer screen share
    Customer screen share
  • Rescue - Instant chat
    Instant chat
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of Rescue

 

Start your review of Rescue

Click to start
https://www.softwareadvice.com/remote-support/rescue-review/
Software Advice Reviews (1)
More Reviews (46)

Showing 1-1 of 1

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A Good Remote Access Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all a good remote access tool that has a lot of functionality and options

Pros

There are a lot of options to initiate the remote access sessions. PIN codesm, SMS, Email, and other ways as well.

Cons

Some of the features that you can use are slow and take some time to figure out the File transfer feature seems to take way to long.

Review Source
 
 
 
Showing 1-20 of 46

Sunil from DataLocker
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Decent remote access software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Review Source: Capterra
 

Mark from Good Price Pharmacy Warehouse
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Great software. Does everything required and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Review Source: Capterra
 

Marie from Real Estate

May 2018

May 2018

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This remote access system really helps us when we have our agents all over the model homes. The ease of logging in and being able to have all you in on your fingertips is the best!

Cons

The system can run a bit slow on our computers at times, but other than that we have no issues on hand.

Review Source: Capterra
 


May 2018

May 2018

Simple Remote Software That Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of remote access support.

Pros

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Review Source: Capterra
 

Andre from Optimus Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

LogMeIn Rescue_ Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use.

Cons

Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper

Review Source: Capterra
 


April 2018

April 2018

When you need to show someone how something works or make a remote change LogMeIn works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was having an issue with the settings of my computer. I was able to have someone remote in and change a setting on my computer. The whole exchange was very transparent and I could see everything that was happening.

Pros

What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes.

Cons

I wish there was a mobile application that ran the same way. I would be great if I had the same functionality to explain something on a phone.

Review Source: Capterra
 

allan from Cofomo Québec
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Great tool for remote support inside the cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products.
The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance.
Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed.
There are many connectors available ( servicenow. salesforce... )

Great tool for remote support

Cons

Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM.

Review Source: GetApp
 

Alex from Gonzalez Chiropractic

April 2018

April 2018

Great product for people to access your computer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and dont.

Cons

No complaints about this product have used for when people have to do software updates on my computer.

Review Source: Capterra
 

Ashleigh from C&M
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

LogMeIn Pro has been a lifesaver for me on the receiving end of the help from IT Dept.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can just call IT an d they can fix any issues i am having with my computer instead of me waste my time trying figure it out.

Pros

It is soooo easy to use. I simply follow the link, select yes two times to download and then.. whhaallaaaa.. the IT department person is on my computer ready to do whatever can be done without me.. It is really helpful for the people in my office who are even less computer softea

Cons

There are really not many features besides its one task of logging into another persons computer for the purpose of fixing an issue or helping with something.

Review Source: Capterra
 

Daniel from Whole Foods Market

March 2018

March 2018

Positive experience. The tool is reliable and easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that sharing sessions usually go pretty smooth with this tool. I never have issues giving up or regaining control. The lag is usually minimal.

Cons

I have no complaints about the tool at this time. It has done what I have expected it to do and met my expectations.

Review Source: Capterra
 

Mark from Parsons

March 2018

March 2018

Our company uses this frequently for remote access to corporate computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use. IS team ,member provides a code, so it is secure, logs into my machine, and requests control, and is then able to to troubleshoot my machine remotely.

Review Source: Capterra
 

Tim from Conversion Logix

March 2018

March 2018

Good product but the customer support could use some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own.

Pros

This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past.

Cons

The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you.

Review Source: Capterra
 

Randi Jo from Steiner Family Chiropractic

March 2018

March 2018

Excellent for gaining remote access to computers at the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is how simple it is to gain access at home to the computers at the office. After the setup connecting the computers, this has been a great program to have in order to schedule patients while not at the office.

Cons

What I like least about this software is the difficulty that ensued during the set-up process. It was more tedious than expected to connect the computers at home to the ones at the office.

Review Source: Capterra
 


March 2018

March 2018

Great product! Saves our dept hours in time for support.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Increased productivity within my dept. Saving time and therefore saving money.

Pros

Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Cons

The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Review Source: Capterra
 

Bridget from Idavee, LLC

March 2018

March 2018

What a lifesaver for a tech support engineer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This saves so much time, it's unbelievable! Coming from the era where we had to walk users through everything, this just takes 95% of the call time away.

Review Source: Capterra
 

Amanda from Amanda Joy Photography

March 2018

March 2018

Useful business tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Using the software tool allows me to remotely log onto my computer when I am not on site! It is super helpful when I need to do something that I have forgotten to do on my office computer.

Cons

I believe they just got rid of the free account, and have moved to only paying accounts. Sadly, I will no longer be able to use this tool.

Review Source: Capterra
 


March 2018

March 2018

Log me in is a great tool for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use was the best thing. Being able to have the problem solved in real time made a huge difference.

Review Source: Capterra
 


March 2018

March 2018

Quite possibly the easiest to use, most streamlined remote support solution we've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

Cons

My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

Review Source: Capterra
 


March 2018

March 2018

Logmein to the rescue!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great offering for admins with computers spread out all over, particularly supporting external clients and internal clients on the road.

Cons

Support's not so great. Long holds for phone support, and almost always have to escalate, which means a callback much later. Email support is 24-hour turnaround for every single email exchanged

Review Source: Capterra
 


March 2018

March 2018

Great for remote supoort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Pros

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Cons

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Review Source: Capterra