Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.

The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.

The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.

Administration center
Administration center

Administration center

Customer screen share

Customer screen share

Instant chat

Instant chat

Supported Operating System(s):

Web browser (OS agnostic)



70 Reviews of Rescue

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 70 reviews

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Chad from Aramark Healthcare

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2018

LogMeIn Rescue Solves for Day-to-Day IT Problem Resolution

Very pleased overall. I've used dozens of times to have IT issues resolved with no negative experiences.

Pros

LogMeIn Rescue makes getting help form our IS department simple. When the issue requires more than a simple call with a tech., they can now quickly and easily remotely log-in to a machine to control / analyze / solve an issue.

Cons

No complaints. Very straightforward and functions as it should.

Review Source: Capterra

Shadab from GEP Worldwide

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Boon for tech support people!

Pros

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

Cons

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

Review Source: GetApp

Dennison from Geek Squad

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Logmein 123

Pros

Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein.

Cons

logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

LogMeIn to the Rescue

Pros

It enables technicians or other users that are not physically there to manipulate your computer and fix the issues you are facing of course with your supervision.

Cons

It might open a possibility for hackers especially when you are not cautious of who you connect with and who you give access to.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

October 2018

Logmein rescue review

Using this for remote access for other countries support and for accessing end user machines

Pros

The unattended access and remote tools and functionality of it

Cons

The user interface seems old and slightly clunky

Review Source: Capterra

Jason from Crossland Construction Co. Inc.

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very Helpful Tool

We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

Pros

Great for helping our end users that are out in the field and have computer issues

Cons

Not much to say bad about it, helps us every day.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Needs Inovation

Pros

LogMeIn was very stable when we used it. When requesting a code it worked every time without fail. Connections held strong and were rarely dropped.

Cons

We stopped using this as our main point of screen- sharing. About a year ago. We still use them as a back up, but there are better cheaper products on the market. We switched to a product where all users had accounts and transferring via a link was simple. They really need to do some updates, the interface looks old and clunky

Review Source: Capterra

Christa from Gain Capital

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

LogMeIn Rescue

I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Pros

This software provides easy access to the end users device and makes remote support so much more convenient.

Cons

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

It’s what the pros use

My overall experience has been extremely positive. It gives an extremely professional appearance using LMI Rescue.

Pros

The ability to send a url, file, or email and have someone join, letting you remotely support their computer is unparalleled.

Cons

The software states that it supports iPhone remote support, but I could never get it to function.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

log me in remotely

this experience left me feeling very grateful

Pros

I love this software because when im having issues on my desktop I call customer service and it can assist me remotely

Cons

I honestly have no complaints except for the hold time to get a rep

Review Source: Capterra

Craig from Vision Wheel Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

LogMeIn Rescue // Off-site IT's Best Friend

LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive.

Pros

LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date.

Cons

In the five years of use, I have not found any dislikes.

Review Source: Capterra

Keenan from Sardis Secondary School

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Fantastic Remote Access Software to Service a Distant Computer

LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Pros

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Review Source: Capterra

Surender from Geekshore

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Super simple to use. A little expensive though.

Pros

We used this for a while before we moved on to a different solution. The simplicity of using it was the main draw. It was incredibly easy for our technicians and for our end users to connect. It was also really light on resources. Some of our customers are in remote areas without the fastest of internet. This was one of the only softwares to work well in low bandwidth with acceptable latency.

Cons

Its pricey. No other way about it. Its a premium quality product so I can understand why its pricey but it was still too expensive for a small org like ours.

Review Source: Capterra

Hesham Gomaa Elmasry from Aria Systems Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Online PCs with LogMeIn

Pros

The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients.

The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this.

Cons

Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on.

Review Source: GetApp
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Pros

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

Review Source: Capterra

Josue from summithosting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

one of the best remote tools

easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them.

Pros

One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

Cons

NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Simple direct tool for clients to connect with.

We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Pros

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Review Source: Capterra

Sergey from sbe Lifestyle Hospitality

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Remote support at your finger tips

Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

LogMeIn Rescue is a quick efficient tool for remoting onto users computers.

Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

Pros

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

Cons

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

June 2018

Super easy tool to use to get remote access

Pros

We've used LogMeIn as part of our customer service to be able to get access to clients' computers and diagnose issues. Super easy to setup and quick. Makes customer support that much easier.

Cons

Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Review Source: Capterra

Displaying 1 - 20 of 70 reviews