Dropbox is pretty good about storage and pricing for that storage. Pretty easy to share files to co-workers and give share permissions.

This product is easy to setup and use which make sit great as far as training goes. It can be used as a cloud data repository, shared and has great logging as to who did what and when.

My overall experience with Dropbox Business is great. The product is amazing for what it does and it is extremely easy to use even for beginners.

The product is easy to use and the most important feature that I saw on the app is the drag and drop feature it's so helpful it helps me upload media and files easily it's really a great feature.

Constantly changing UX - sometimes for the better, sometimes for the worse. Suffers from a bit of UX identity crisis.

This software is simple to use and has an excellent free version as well. It is useful to share documents with several people and that everyone has the updated version of the document.

The software has great customer support and tutorials. It is helpful to be able to track changes and see who is editing.

My overall experince is very good, such an amazing experince , speed is and GUI interface is very goood.

It also allows easy collaboration on files and It's pretty easy to use with an excellent user interface. It is also very seamless sharing files with external users.

I'll miss the drag and drop feature that I haven't seen in other options.

I was a team of one in the beginning and i still had to pay a ridiculous $75/month just to use it for myself.

What I like the most about this platform is the large storage capacity that it has, in addition to its value for money, which compared to other platforms has a great competitive advantage in costs.

If I fail to download them, then I no longer have access to the files. It may be that you only have access to files for a certain length of time, in that case the error would be mine.

We spent hours with customer service until we were told they stopped supporting our OS version. No warnings, no emails, nothing.

Sometimes the files do not sync properly or there are missing files. Another issue is since this is a cloud based platform there are outage problems as well and could use more backup data centers.

Dropbox is affordable, secure, backs up your files, and is easy to use with a team. I believe that the user interface is also quite pleasant.

I like that with ease I can back up important files and files that I want to share with others. For the most part, it's straight forward and lives up to its purpose.

Overall, Dropbox Business is a great tool for storing and sharing all kinds of files, and it offers good features for its price, so we are very happy with it.

I love the ease of accessing my Dropbox files right in my file browser on my computer. It integrates well with both Windows and Mac, and between the different operating systems as well.

Among all others, dropbox is best known for its user interface and organization of files and folders which is very impressive. Its quite to easy to access and use with user-friendly interface.

When it comes to more advanced packages, I highly recommend Dropbox Business. Love the customer service and plethora of features offered with it.

I love that this software is easy to use ! best features includes it's ability to merge with smart phone, tablets and laptops. This means I can upload anything from my most used devices.

I love that I can finally share large files with others. It's great to be able to bulk upload files via a OS X integration that is seamless.

Horrible, I switched over to Google Drive because of it. It is so incredibly hard to navigate and I think I lost a few files before.

I have been using Dropbox for quite a few now. The ability to storage documents in the cloud is really important and to that add the fact that is super easy to share with other users.

Increasing levels of data protection are needed at this time. This software has superior security performance with good customer support.

Features are great and very useful tool for my documents and a fair pricing support. It's is also very perfect for collaboration or integration with other softwares.

With the ongoing pandemic and need to collaborate with teams offsite, this has been a great resource. Having the ability to work on documents together in one place has been so helpful.

We would often get confused about which files were the most recent and individuals would be re-saving files only to see them get lost or not updated correctly.

It is very user friendly and integration with my other software was done very easily. I and some of my other colleagues have used it for sometime and we are satisfied with it.

I really liked how simple it is to access all the documents and shared files. It is a great way to share and see anything you want on your phone or computer.

I am so pleased to use this trust worthy application that has good security policy about the data storage and I always have the idea which of the system is having access to the files.

It's pretty easy to share and download them, and the cost for having unlimited It's pretty fair, compared with other similar softwares.

I like the ability to share documents and update them immediately, I love that once I edit a document that everyone can see it immediately in real time.

I mostly like the ease of collaboration and file sharing with this tool. It offers a lot of storage space for all of the files I have and the integration with other tools is great.

Great product, great customer service - the ease of use is really what sells it.

The security that the software has give me absolute confidence in my work related documents. Also the customer service was excellent.

The customer service has also been excellent and they have been quick to respond to any questions or issues that I've had.

It is not smoothly for 2 or more people to work on the same file at the same time because it may generate conflicts and we can't trace for what conflict that is going on.

We can share information with clients, save important documents and save on space on our own harddrive.

Dropbox has been amazing, & i would like to keep it forever. At a low cost but very useful.

I appreciated how easy it was to drop files and share them with the team. Also they don’t have many restrictions on the file naming which is awesome for when we first migrated our data.

Stable incident management software with all features needed, excellent value for money.

The major advantages are the unlimited number of agents and customers can create in this. We could develop all the required features in this and happy with the product.

There have been minor (cosmetic) bugs here and there, every now and then, which are slightly annoying.

The application is pretty quick and the administrators are able to bring about changes quickly aswell. We create FAQs and SOPs and add it to OTRS which makes it a great internal Knowledge Base.

Data encryption is not working correctly, same is tested by installing this module. Seems this error must have fixed by app development team.

OTRS benefits are many : Integrated Business Features such as Chat and Ticket Timeline View. Free choice of exclusive features.

OTRS is a great Open Source ticketing tool. I am really glad it's designed that way, I do not have to pay extra for options that I do not want.

OTRS helped our business to track the effectiveness of the customer support operation and helps in finding the areas of development.

IT Asset Management got easy for us. Thank you for coming up with this application.

OTP successfully solves the problems of automating IT services, integrated customer support services. We also successfully use OTPS for the implementation of HR processes.

It is a great software very useful in the IT department of an organization.

The ease of tracking tickets and problem tickets is comparable to the big players like Remedy and Service now. I like the way report generation is easy.

Difficult to install and configure, getting started requires you several time. Not so intuitive for the administrator.

I have used this for about 2 years and it is a very simple and powerful ticketing tool. We use it to track our IT Assets aswell.

And if you need some more juice, there is their API: integrate it with other systems like odoo or vTiger. Also, it helps you to manage billing hours, SLA, remaining support time for the customer.

It is easy to navigate which is very helpful to me as a beginner. It organizes internal and external communication through clear structures.

Easy to configure and Easy to implement. One of the best applications to track incidents and change requests.

Reporting is difficult to make work out of the box. SLA functionality complete only if you pay extra functionality.

Great to tailor to a good ITSM tool, after a first learning curve one can be efficient.

Brilliant consultants and best value Helpdesk we have ever used.

The user experience with OTRS is amazing. Being able to show all your work to the client is great.

This product is really outstanding, we conducted a review of multiple service management tools and this came out on top.

The ease of use and flexibility are very valuable. Also it's open source and you can run it yourself would you wish to do so.

User friendly and easy to use. Enables escalation , owner updating and making notes to follow up.

Easy and Robust Software - Economical  Ticketing Solution for any Organization.

Great Incident Management Software, with all the Features, great value for money.

OTRS is great for small to midsize businesses.

Its a great and efficient tool for someone in the service desk.

OTRS has outstanding functionalities, usability.

Very easy to use and fast interface that helps to manage our business.

Highly robust, runs on All popular platforms like windows server, Linux etc. Light to client performs really well over  LAN and WAN.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

Euro

Dropbox is a cloud-based file sharing software system that caters to individuals and businesses of all sizes. This solution allows users to share files and send file requests to people even if they don’t have a Dropbox account. Multiple users can leave comments on files and can collaborate with Microsoft Office.


The solution can recover deleted files and maintains version histories in case users want to recover old file versions. It also keeps track of all actions performed on specific files.


Advanced sharing enables only selected users to see important files, and files can be remotely wiped if sensitive data gets compromised. Dropbox can also back up all photos as they are added.


Dropbox also provides an admin panel to control files centrally. User licenses, content and access permissions can be transferred from one user to the other.



LongDescription

File Management

Commenting/Notes

Optical Character Recognition

Messaging

Surveys & Feedback

User Management

Personalization

Application Management

Presentation Tools

Document Storage

Access Controls/Permissions

Data Storage Management

Activity Tracking

SEO Management

HIPAA Compliant

Data Synchronization

Activity/News Feed

Templates

Progress Tracking

Employee Directory

Database Creation

Active Directory Integration

SSL Security

Real Time Editing

Electronic Signature

Single Sign On

Secure Login

Project Management

Approval Process Control

Real Time Synchronization

Knowledge Management

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

File Recovery

Full Text Search

Offline Access

File Transfer

File Conversion

Document Classification

Contact Management

Synchronization Scheduling

Audit Trail

Version Control

Content Management

Notes Management

Mobile Access

Audio File Management

Historical Reporting

Discussions/Forums

Two-Factor Authentication

Text Editing

Mobile Capture

Password Management

Encryption

Workflow Management

Email Management

Two-Way Synchronization

Image Editing

File Sharing

Activity Dashboard

Alerts/Notifications

Authentication

Cloud Backup

Chat/Messaging

Customizable Templates

Conflict Tracking

Data Recovery

Audit Management

Customizable Branding

Compliance Tracking

Remote Access/Control

Remote Synchronization

Data Migration

Backup and Recovery

Drag & Drop

Secure Data Storage

Archiving & Retention

Third-Party Integrations

Task Management

Document Management

Document Generation

Search/Filter

Electronic Forms

Productivity Tools

Dropbox for individuals:
Basic: Free for up to 2GB of space
Professional €16.58/month for 

Dropbox Business:
Standard: €10/user/month
Advanced: €15/user/month
Enterprise: Contract Dropbox for pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dropbox Business

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

OTRS help desk is a service management solution that connects teams and businesses with customers through: 
- Structured communication
- Automated workflows
- Customer, equipment, asset and location data (CMDB)
- Reporting
- Knowledge base
- Multi-channel communication

Improve satisfaction in any area of business, such as IT, customer support, security, HR or the office.

The solution offers many features. For instance, it:
- Allows teams to create custom service catalogs, categorize customers, and generate custom reports.
- Automates internal and external communication with coworkers and customers. 
- Offers built-in role and authorization management tools for assigning tickets to concerned individuals and teams. 
- Provides multiple reports can be generated to analyze the performance of individuals, teams or assets.
- Includes workflow automation tools
- Has Service level agreements (SLAs), escalation management and a CMDB
- Uses calendaring to keeps resources organized and on task. 

Contact OTRS experts for more information. 

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