About InterGuard Employee Monitoring

InterGuard is an employee monitoring solution that helps businesses track activities across emails, social media and web browsing platforms. It allows users to automatically take screenshots when predefined keywords are typed or viewed by employees, protecting sensitive information such as client lists, pricing and more.

InterGuard lets businesses set up color-coded alerts to flag policy violations and anomalous behaviors including unusual logins, unauthorized downloads/uploads and excessive printing. The time tracking module enables managers to configure productivity ratings for each action and track employee login/logoffs, active/idle times and GPS-based locations, among other operations. Additionally, administrators can oversee employee soc...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

32 Reviews of InterGuard Employee Monitoring

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(8)

8

3 stars

(3)

3

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

October 2018

User Profile Picture

Jim from The Computer Store

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Would recomment to all employers

Pros

It is very easy to setup and use and i have never had an issue with the monitoring and reports.

Cons

So far I have not found any problems that would stop me from recommending it to anyone.

Response from Awareness Technologies

Replied December 2018

Hi Jim- Thank you for recommending InterGuard to all employers. Please note that in the future if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Jillian Kennedy

February 2018

William from SM/AC of NJ

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

With the usage of Intergards SONAR Monitoring program, we have not experience any negative issues!

ahead of any internal threats.

Pros

Records all employee emails, instant messages, web sites visited, applications used, social network activity, keystrokes types, files transferred, all print activity to protect the integrity of the company. We are a 24/7 unsupervised work environment. By using Sonar, we obtain a virtual review of each employee through their 8 hr shift.

Cons

purchasing of SmartCamera Snapshots is an approximate guess to your actual need. We used up 1 unit (10,000 snapshots) in less than a month for a single employee. Recommendation, the quantity should include a few every month of the subscription with no carry over.

Response from Awareness Technologies

Replied February 2018

HI William, Thanks for the response, and the feedback you provided. As a suggestion with respect to the screenshots, we have 3 different methods that will assist with conserving the amount you might use. You have 3 different ways to record activity with the screenshot tool: 1) Continuous: will record activity in set intervals (5-60 seconds) 2) Smart Camera: will record all activity in selected programs or websites in set intervals (5-60 seconds) 3) Alert Word: will record screen each time a selected alert word is typed or viewed on screen I think that with some settings changes you can reserve the amount of screenshots in your account. You may reach out to our support team to learn how to set these up or call us directly at 888-550-3130. I hope this was helpful. Best Regards, Michael Goldberg

June 2020

User Profile Picture

Steven from Integrity Mortgage Licensing

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

Installed, Not Working Correctly, No Response by Phone or Email for Refund

We had issues with the installation, and had no response to our email the day after we purchased the product regarding need for help. They were very responsive up until we paid them, but then the sales person stopped responding the following day, and the support phone always goes to voicemail. I finally got a hold of someone via chat to help us with the installation, they would not pick up the phone, so the support took 5 times as long to answer all questions and attempt to fix the installation on a device. Then the device continued to not properly report time logged in, active time, productivity, etc. They said they thought their systems were possibly down and should be back up soon, but then it still didn't work the next day. I emailed them to request a refund and a week later they still did not respond by email or phone, and the live chat just says to contact support by phone or email to request a refund.

Pros

Nothing. It never worked properly, even after live chat support remoted into our computer.

Cons

Customer support is lacking. Software doesn't accurately report information.

Reasons for Choosing InterGuard Employee Monitoring

Their system appeared to be well built based on the demo and their sales were responsive. If only I knew that they stop their responsiveness once they receive your money.

October 2018

User Profile Picture

Dominic from MSI Bureautique Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

October 2018

Sneak silently on a computer

It is a great tool to monitor activity silently on a computer. It has a lot of features, so for a newbie like I am, it takes time to master.

Pros

Easy to install, reports permit to see in a glance the activities.

Cons

To create reports, the interface has to be learned, and lack intuitivity.

Response from Awareness Technologies

Replied October 2018

Hi Dominic- Thank you for the review, greatly appreciated. One of the many benefits that InterGuard has over other products is ease of use which makes it very simple to increase productivity or conduct an investigation regardless of your comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help you better understand how to use and navigate through InterGuard. Best Regards, Michael Goldberg

October 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2020

Functional a good investment for any company

It was good & worthwhile. Managed to prevent embezzling of company funds by 2 individuals through key word monitoring and further investigation.

Pros

It was able to capture key words and highlight it to the admin for further investigation. This saves a lot of time and can reveal a few surprises that wouldn't have been found out.

Cons

The pricing structure is a bit too high and it can be nullified by some anti virus software such as McAfee