About InterGuard Employee Monitoring

InterGuard is an employee monitoring solution that helps businesses track activities across emails, social media and web browsing platforms. It allows users to automatically take screenshots when predefined keywords are typed or viewed by employees, protecting sensitive information such as client lists, pricing and more. 

InterGuard lets businesses set up color-coded alerts to flag policy violations and anomalous behaviors including unusual logins, unauthorized downloads/uploads and excessive printing. The time tracking module enables managers to configure productivity ratings for each action and track employee login/logoffs, active/idle times and GPS-based locations, among other operations. Additionally, administrators can oversee employee social media ...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

31 Reviews of InterGuard Employee Monitoring

Average User Ratings

Overall

3.97 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(8)

8

3 stars

(3)

3

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

October 2018

Jim from The Computer Store

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Would recomment to all employers

Pros

It is very easy to setup and use and i have never had an issue with the monitoring and reports.

Cons

So far I have not found any problems that would stop me from recommending it to anyone.

Response from Awareness Technologies

Replied December 2018

Hi Jim- Thank you for recommending InterGuard to all employers. Please note that in the future if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Jillian Kennedy

March 2020

Tymeshia from The Feldman Law Firm LLP

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Caught red-handed

We have been with them since about 2011 and it has been a "lifesaver" for my employer, the IT, and the HR staff. **CUSTOMER SERVICE ** I REPEAT ** CUSTOMER SERVICE ** If any service industry modeled their customer service policy and efforts after the people at Sonar/Awareness/Interguard they would have loyal life, long customers.

Pros

Easy for us to use and quick with details need to find out who isn't a productive member of our team. The moment you sign on you will see who or what department you need to watch the most, after making adjustments to your allowed list you will see an improvement in team performance. Time thieves are caught red-handed.

Cons

Add an option to block a website with one click per department or network-wide. Need to be able to see keystrokes when it is not in a chat or email.

Reasons for Choosing InterGuard Employee Monitoring

Ease of use and quick with details. Very detailed.

June 2020

Steven from Integrity Mortgage Licensing

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

Installed, Not Working Correctly, No Response by Phone or Email for Refund

We had issues with the installation, and had no response to our email the day after we purchased the product regarding need for help. They were very responsive up until we paid them, but then the sales person stopped responding the following day, and the support phone always goes to voicemail. I finally got a hold of someone via chat to help us with the installation, they would not pick up the phone, so the support took 5 times as long to answer all questions and attempt to fix the installation on a device. Then the device continued to not properly report time logged in, active time, productivity, etc. They said they thought their systems were possibly down and should be back up soon, but then it still didn't work the next day. I emailed them to request a refund and a week later they still did not respond by email or phone, and the live chat just says to contact support by phone or email to request a refund.

Pros

Nothing. It never worked properly, even after live chat support remoted into our computer.

Cons

Customer support is lacking. Software doesn't accurately report information.

Reasons for Choosing InterGuard Employee Monitoring

Their system appeared to be well built based on the demo and their sales were responsive. If only I knew that they stop their responsiveness once they receive your money.

August 2020

Steven from 24by7 Security Inc.

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2020

short and to the point

This monitoring software works ok and could be better.

Pros

InterGuard silently runs on the most common platforms.

Cons

The InterGuard software fails to record screenshots or data activity too often and requires support tickets to be opened to resolve. The uninstall process does not consistently recognize manager or admin passwords to uninstall when finished using on a target. This leads to orphaned software being left on the target machines or having to wipe and reinstall the operating system to remove. These areas need improvement.

October 2018

Dominic from MSI Bureautique Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

October 2018

Sneak silently on a computer

It is a great tool to monitor activity silently on a computer. It has a lot of features, so for a newbie like I am, it takes time to master.

Pros

Easy to install, reports permit to see in a glance the activities.

Cons

To create reports, the interface has to be learned, and lack intuitivity.

Response from Awareness Technologies

Replied October 2018

Hi Dominic- Thank you for the review, greatly appreciated. One of the many benefits that InterGuard has over other products is ease of use which makes it very simple to increase productivity or conduct an investigation regardless of your comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help you better understand how to use and navigate through InterGuard. Best Regards, Michael Goldberg