All Oyster Reviews
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Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
Employer Flexibly
Able to scale the business globally
PROSVery easy to use and can have multiple users in different regions
CONSCost of removing some employees can be high
RyanMae
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2024
So much Potential and Folks who Genuinely Care
I think Oyster is still young and there is a LOT of room for growth, most of our struggles tie to support not "Supporting" or a feature/need we have that is not quite there yet. BUT that being said we stick with them because our Service team is phenomenal and you can see they are working to being where we need them to be.
PROSWe came to Oyster with a heap of issues with international set up outside the US where we are headquartered. Oyster was a great option to not only address our employees we moved all our contractors over as well. The number one thing about Oyster is the Customer Service teams, Our Account Manger [sensitive content hidden] went ABOVE and beyond to help during set up, and we have had 2 CSMs that are beyond incredible. All the kudos to [sensitive content hidden], WE LOVE YOU!!!
CONSGeneric support is lacking, most of the time I have to involve my CSM which is hard on me and unfair to them. Especially when it seems like a simple ask, this can cause frustration as the pace can be slower than it feels like it should be.
Reason for choosing Oyster
The human element was much better with Oyster. We like to base our vendor relationships with humans who have products we like, made by Humans that are enjoyable to work with.
Reasons for switching to Oyster
I am not sure it is siting the correct vendor as who we swapped from. But we left the EOR Remote.com as we had a very hard time with compliance, their billing practices, and being given often incorrect information that led to costly issues.
Terry
Computer & Network Security, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2024
Payment issues
It services my need to pay my US employees
CONSFor some reason you cant match my payments to the invoices, the billing is very confusing and you always think I havent paid when I have
Bruno
Information Technology and Services, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2024
Good service provider
On the whole, the implementation of Oyster has been smooth
PROSThe support function is responsive, any questions are resolved quickly
CONSNot being able to call the support person
Reasons for switching to Oyster
Daylight robbery is a good description of their charging structure
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Very Good EoR company
It makes it easy to be hired across countries. They are always ready to answer any of your questions regarding any topic about contracts, local laws, and everything. Definitely worth it to give it a try.
CONSAt the moment there is nothing to make me feel uncomfortable with them. They just make life easy on my work.
sumanth
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Perfect place to have an employee record.
Great and a novel way to approach work legally.
PROSEase of access to markets which are geographically different or countries we like to work for a certain company is operating.
CONSyet to find one reason to dislike.I am 6 months into this engagement.
Jorge
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2024
Great solution for remote employees
Good experience so far. Would definitely recommend to use.
PROSThe ease of getting a compliant employment in my country even though the company I work for does not have presence.
CONSThe response times when something does not go as planned is slow. The local partners sometimes are not responsive
Lakshmikanth
Verified reviewer
Information Technology and Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Oyster - User
Happy to use it, makes life easy on invoicing for remote workers.
PROSEase in creating Invoices for my Employer
CONSUnable to edit or delete already created Invoices
Allen
Program Development, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Good platform to receive your payment.
I have been using it for new months, it has never failed me and so far all the processing of my payments is clear.
PROSFriendly, easy to access and to understand how it is used. it's clear where your payments and bills are.
CONSN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A
Meghan
Marketing and Advertising, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Best solution ever for international hires
Quick onboarding! Fast response time. Easy to use interface to submit and track expenses, pay stubs, employment documents.
CONSNothing! It's badass. I wouldn't change anything with your current set up.
Sai
Staffing and Recruiting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy way to grow globally
We've had a relatively smooth experience using Oyster for almost 2 years now hiring employees in multiple countries.
PROSThe pricing is transparent and the support team is fantastic in responding to queries in a prompt manner. They also make onboarding employees very easy and handle all the logistics and complexities of local laws and regulations.
CONSThey do not have entities in every country that they operate in which means they rely on local partners to be the actual Employers of Record. This can sometimes create friction in terms of the turnaround time to address employee questions or concerns.
David
Airlines/Aviation, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great Program
It's a very intuitive interface. Very helpful to have all the documents easily accessible across employees, contractors. The customer support is pretty great too.
CONSI don't know if this is an Oyster specific problem or a general challenge with the niche they along with others serve in... but it is painful how much fluctuation there is every month in what is required to pay to our employees overseas, and the tracking of it is very difficult as well. This is likely just due to the fact that they're trying to solve a difficult problem, but I'd say there's still room for improvement there.
Reasons for switching to Oyster
Deel's lack of transparency was crushing
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Easy to use and great for onboardings worldwide
The overall experience is very good
PROSOyster is super easy to use and the Oyster team gives support in all the onboarding processes from A to Z. This is critical for onboardings in countries which processes and laws we're not familiar with.The price is fair compared to other tools and the tool is easy to set up.
CONSAs Oyster collaborates with third parties in order to hire in some countries, some issues may arise from these third parties and although Oyster supports the team through all the process, some situations can become annoying for the employee itself
Reason for choosing Oyster
Oyster covers a wider range of countries
Amber
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The world and all it's workers can be your Oyster!
Oyster is a phenomenal platform and they truly are outshining the competition. Take it from me. We switched from another PEO and I truly did my due diligence when selecting a new platform. I researched everyone on the market and had so many demo calls my head still hurts! It was all worth it because we made the right choice.
PROSOne stop shop that truly does it all. Excellent implementation and customer success team that makes the transition seamless. Excellent benefits in every country! The cost calculator is my favorite! If you go with Oyster, the world and all it's workers will be your Oyster as well!
CONSThat I can't amend a contract once I hit submit!
Reason for choosing Oyster
Best interface, most bells and whistles, the best bang for our buck, most countries offered, good benefits, and a great Customer Success manager and implementation team.
Reasons for switching to Oyster
Ease of use, platform, and overall customer service.
Kimberley
Oil & Energy, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great Support Team and always improving
I am enjoying using the platform and appreciate all the hard work to forever improve it and our experience.
PROSOyster HR have a great help center team that maintain great communication whilst resolving issues/queries. In the last year alone, i have noticed many improvements to the Oyster HR platform, which has improved the user experience for myself an Admin but also Team Members and Department Managers.
CONSSome complex issues take longer to resolve but in these situations our account manager steps in to escalate and resolve quicker.
Bhawana
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Do not use Oyster
Never recommend to anyone. Worst experience ever.
PROSNothing I can mention which I like about oyster.
CONSThey overpromise and under deliver. They claim to onboard people globally. APAC region they work with multiple sub vendors.. which create lot of issue. They don’t have local presence. For APAC region better use other platforms. Oyster not doing well at all.
Kevin
Renewables & Environment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
Great must have platform
excellent overall Implementation was intense but all good after that
PROSease of use and solved a big issue for us
CONSThe customer service can be poor when trying to resolve issues. just sending back an online form you have already looked at is not really good enough
Reasons for switching to Oyster
Ease of use and a more comprehensive platform
Matt
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Great product and easy to use
8.5/10. I just wsh (as mentioned above) I had a success manager who checked in semi-regularly (once every 4-6 weeks) at least and there are one-two UI/UX suggestions I have.
PROSFrom the country cost breakdown, to the ease of reviewing and approving payroll, it has been very enjoyable to be with Oyster
CONSI wish there was a direct account manager that I could work with when issues arise. The portal to submit issues is nice but there's something to be said to have someone assigned to you and knowing that they'll help you when things need escalation. I think that's the biggest gap right now, the lack of success managers.
Reasons for switching to Oyster
Oyster made it easier to pay our contractors / employees
Massimo
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
My Positive Experience with Oyster
Our experience with Oyster was positive, and we were able to streamline our HR and payroll processes significantly. Oyster also helped us stay compliant with state and federal regulations, which was a big relief.
PROSI liked Oyster's user-friendly interface and how easy it was to navigate. The product offers a wide range of features that were beneficial to my business. Oyster made it easy to manage employee payroll, benefits, and HR tasks in one place. The reporting and analytics tools were helpful in tracking employee data and identifying trends.
CONSSome of the reporting tools were a bit clunky and could be improved. Also, the document should be stored by different groups (like: contracts, payrolls, communication/administration)
David
Accounting, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
A Seamless Solution for Global Hiring!
The team is fantastic to work with. The main benefit is the need to not have to worry about the admin/payroll function of the business so I can focus on the people.
PROSIntegration was simple and the product is very easy to navigate.
CONSThe price is a bit hefty per person. I will be looking forward to a potential "seat-based" pricing model in the future if that becomes available.
Paul
Computer Software, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2023
Great for Contactors anywhere in the World
Oyster offers our small business the services we need to employ contractors for our software development from anywhere in the world that we choose to employ them, and makes the management and processing of payments to them easy, all at a fair price! If you're a small company trying to get started and grow, Oyster offers a great solution for utilizing contractors!
PROSOyster allowed us to expand our search and hire of contractors anywhere in the world. They take all the headache of billing, payment processing, foreign exchange conversions, tax form collection and most reporting required. We've elected to use developers primarily in the Americas, and have successfully employed contractors from Canada, Columbia, and the U.S.
CONSSupport response has been a bit slow at times, but we've been able to get all our questions and issues resolved. I thing they are getting better at delivering support.
Reason for choosing Oyster
Easy to use, and a fair price!
Hiroyuki
Chemicals, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Utilize Oyster for employee's payment
We used this service because we needed to pay and manage the payroll of an employee in Portugal, a country very far from our base (Japan).We were very anxious, but by using Oyster, we were able to pay our employees without any major problems.
PROSThe ease of use of the platform and the quick and clear feedback when asking questions when you don't understand are very positive.
CONSThe payment term seems somewhat short. Especially in our case, it was shorter than other companies and we had a hard time with that.
Reason for choosing Oyster
We used Oyster because we needed to pay and manage payroll for employees in Portugal, a country very far from our base (Japan), and we found Oyster to be the best service.
Eanna
Information Technology and Services, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Very efficient and reliable
Oyster does exactly what you want it to. Payroll and Benefits are handled easily and efficiently. With this sort of service, you only notice when it is not working and you just hope that everything functions as it should. I have had no problems with Oyster as a user since I began working in my current company, and would recommend it to my network
CONSa mobile app would be nice as a way to submit expenses etc. support could be a little quicker
Arianna
Human Resources, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great product!
Ease of use, caring team, consistent communication
CONSThe colors of the interface, duplicative info
Natallia
Human Resources, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great for small businesses
Oyster helped me to onboard contractors from different countries. It makes the process transparent for everyone and I don’t need to manage paperwork anymore
PROSI love the ease of onboarding into Oyster and how fast and convenient it is to set up a new remote contractor from any place in the world. Invoice management is seamless. The price is fair for the services I receive.
CONSEverything is good from my perspective.
Reason for choosing Oyster
Seemed easier to set up and is more cost effective for my needs