About Rocket.Chat

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.

Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Rocket.Chat comes with an API and supports We...


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Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

91 Reviews of Rocket.Chat

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(48)

48

4 stars

(29)

29

3 stars

(13)

13

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 91 results

June 2018

Adam from Megabotix

Verified Reviewer

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.

I used this product as a secure chat interface to get away from facebook.

Pros

Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Cons

I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Response from Rocket.Chat

Replied June 2019

Dear Adam, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

September 2019

Aditya from Qilin Lab

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

My 6 months with Rocket Chat

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Pros

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.

Cons

1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Reasons for Choosing Rocket.Chat

I tried it, loved it , stuck to it. It gave me no reason to switch.

Response from Rocket.Chat

Replied September 2019

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!

May 2020

Mudssar from Orient Electronics Pvt ltd.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2020

Rocket Chat Messanger in Customer Service.

Effectieve business communication among clients/internal and customers. happy to use i.

Pros

easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

Cons

User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

October 2019

Gabriel from NetRom

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

October 2019

Good & free corporate chat alternative

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools. A few words about setting it up: - The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts. - Voice calling requires additional setup, which we decided to skip. - Mimetypes for supported file attachments need to be configured by hand, one-by-one And about usability: first of all, it does lack some nice-to-haves here and there: - It cannot be integrated with SharePoint, so there are no status updates when going in a meeting. - Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages. - Also due to the client being an Electron app, it cannot support systemwide shortcuts - It lacks the "threading discussion" that you see in other chat apps. However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected. Also, it has a nice Off-The-Record mode where messages are not persisted. And finally, features are still being developed so new features are added constantly.

Pros

- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

Cons

- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Response from Rocket.Chat

Replied January 2020

Hi Gabriel, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

March 2020

Pedro from Informantem

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Good Chat

It has served the purposes for sharing and collaboration very well

Pros

As a user, it was very simple to get used to, very intuitive, and even today very stable. Keeping a great track record is perhaps your greatest asset.

Cons

Little publicized, the name is not very appealing. I can't (or don't know) open two conversations in different windows.

Response from Rocket.Chat

Replied March 2020

Dear Pedro, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build better customer experience!