Talkroute

RATING:

4.3

(19)

About Talkroute

Talkroute is a cloud-based business phone systems solution that helps small to large businesses manage text messaging, online conferences, voicemails and more. The platform allows users to make and receive calls seamlessly from desktops, browsers or smartphones. Talkroute offers a variety of features such as call forwarding, reporting, user permissions, voicemail transcription, call stacking, audio library and screen sharing. Pricing is based on monthly subscriptions and support is extended via chat, email, phone, FAQs and knowledge base.

Talkroute Pricing

Talkroute is offered across four pricing plans, outlined below. A 7-day free trial is available. Basic: $19 per month Plus: $39 per month Pro: $59 per month Enterprise: Starting at $99 per month

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Talkroute voicemail
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Talkroute Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Talkroute

1 - 5 of 19 Reviews

Susan

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Truly fantastic

Our overall experience has been excellent! From the initial sales demo to getting setup and ongoing support, I really can’t say anything negative.

PROS

Talkroute completely transformed the way our department is able to manage our calls and messages with our patients. We absolutely love the mobile and desktop apps.

CONS

Talkroute currently doesn’t support faxing.

Gerard

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Talkroute Makes Our Business Work Everywhere

Talkroute has made our business work, especially when most of our team is remote. The platform has been at least as stable as anything in our tech stack. We use the text feature as much or more than the phone features, but for those potential guests who really want to talk to someone before renting from us, this platform has been essential.

PROS

The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.

CONS

There are occasional lapses in refreshing so bouncing back and forth between view on a mobile device and laptop can sometimes be challenging.

Reason for choosing Talkroute

Ease of implementation. We had already used it.

Reasons for switching to Talkroute

Neither product could add the features that we imagined would be great to have, but Talkroute was something that our team all felt confident would work for the long run.

Anonymous

2-10 employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

poor implementation and illegal practices

Unable to try product due to gross incompetence at Talkroute. We are trying to set up a computer based phone for our disabled employee but were treated like trash and with unfounded suspicion, not to mention illegally charging our card. I was unable to test the product, but was charged anyway. It promised a 7 day trial but I was charged IMMEDIATELY. The account was also suspended, then restored after making me jump through hoops, then suspended again. It is illegal to take a payment card while promising not to charge it, then charge it.

PROS

I never got to use the product due to their incompetence.

CONS

The rude approach to customer interaction.

Lacey

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2019

Great for after hours

Overall this has made my job much easier, tenants no longer leave messages on my personal phone

PROS

I like that tenants can leave messages and I will get a notification on my phone, and I can also send them texts without using my personal phone number

CONS

I dislike that the voicemail box gets full very quickly

Vendor Response

Hi Lacey, Thank you for taking the time to share your thoughts about Talkroute! Is it greatly appreciated :) Please feel free to contact us directly at support@talkroute.com and we would be happy to see if there is something we can do to make your voicemail capacity work better for your specific needs.

Replied October 2019

Rae

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2019

No more answering service

Not having regular office hours our customers can still reach us by phone easily. Also we can switch up who gets phone calls by easily switching up who takes calls in which order!

PROS

We do not staff an office on a regular basis but we still want to be accessible by our customers so we use Talkroute. It is set up to ring to 4 different people in sequence of our programmed availability. And if we miss a call we can easily look up who we missed a call from.

CONS

When the calls ring in the ringtime gets a little long. That maybe user error on out part!