About Wrike

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. The Wrike platform allows for structuring via folders, projects, and tasks as well as auto-assignment based on task statuses. 

Wrike for Marketers is a separate product with tailored templates, proofing tools, and an Adobe extension. Wrike integrates with a variety of tools including SalesForce, Dropbox, Slack, and Adobe Creative Cloud and offers an open API. Wrike is suitable for marketing, operations, creative, and large to midsize IT teams.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

1,583 Reviews of Wrike

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(719)

719

4 stars

(608)

608

3 stars

(176)

176

2 stars

(47)

47

1 stars

(33)

33

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1583 results

May 2020

Gabriel from Galonet Tech Corp

Verified Reviewer

Company Size: 1 employee

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

5.0

May 2020

I've researched & tested every major player in the "project management" space and Wrike Leads All

Wrike is an exceptionally well-developed tool that even offers integration with Outlook to help keep project communication and schedules organized and on-time.

Pros

I'm a big fan of squeezing every additional second of my day, and as such, I'm constantly trying to do more in less time! Wrike keeps my projects on-time & on-budget, while allowing client collaboration.

Cons

I haven't found any major issues, perhaps the setup could be a little less involved but if you put in the time, you reap the rewards of a top project management tool.

Reasons for Choosing Wrike

Simply a better option for my needs with loads of configurable features and well thought out interface.

February 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

February 2020

Looks amazing, hard to use in practice, with unresponsive community support

We tried to solve the problem of a shared project and task management platform, but Wrike was too complicated, clunky.

Pros

Wrike provides a web-based platform that lets the whole team see the projects and tasks we have before us.

Cons

The interface is clunky. Multiple clicks are required for almost anything, and the views are not intuitive. Very difficult to get team adoption because ordinary users find it too complex. We have also found the customer service lacking. We tried to solve a billing problem and it has taken five months. I have also seen community requests for features totally ignored, including the most obvious feature: being able to convert a task to a project. People write in about this every day but the developer team does not even reply in the community. Finally, the ios application, while improving, is still subpar.

Reasons for Choosing Wrike

We chose Wrike because of the strong integrations with Zapier and other platforms and versatility to have hierarchically arranged projects and tasks.

June 2020

Gianna from Alliance Data Card Services

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Workflow Management made easy

Workforce Optimization. Tracking of time and cost on projects.

Pros

I have been using Wrike from the previous agency that ai was working for and I give kudos to it. It has really enabled us to know when the tasks are supposed to be completed via due dates alerts.

Cons

I only dislike the fact that Wrike lacks some functionalities such as offline access.

November 2019

Joelle from Amilia

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Not My Favorite Product

We had a good implementation specialist helping us to configure the product. It wasn't as easy to train others on it, so we weren't able to use it everywhere we wanted to. In some areas, it's intuitive, in others, it's very clumsy. A few things solidified my decision in discontinuing use of the software: At the end of the day, creating a project plan and moving between formats/views caused my plans to list in alphabetical order, then reset, then tasks disappeared, then reappeared. Tasks would move, then return to where they were, and then duplicate. This was a badexperience when you're trying to make a basic project plan, and I ended up in MS Project, then simply exported it for my immediate need. It was much simpler. Another reason was their lack of support. I had issues with the billing and customer success sides. At one point, our statements were being sent to the wrong person, after I had asked to be the main contact. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice". I supposedly had access to a CSM, but they never called. When I asked to be contacted by a manager, I was told they would call me and they never did. I also ended up with a credit on the account, after they shut it down saying we hadn't paid

Pros

I liked the ability to collaborate, both internal and external. I also liked the Trello style boards for tasks, as well as the ability to mention people and easily improve communication flows. The implementation was decent.

Cons

The scheduling feature was very buggy, the drag and drop feature was not flexible, and the customer service was non existant. The billing wasn't right, they do not contact you unless they want something, and the product purpose can be replicated using other tools (Monday, MS Project, Excel/Trello)

December 2019

Austin from Merkle Inc.

Company Size: 10,000+ employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

December 2019

Ideal for Small Businesses — Not for Large Enterprises

Wrike worked for a while, but our company grew out of it quickly. Development updates are random and rare. Plus, some features seem really outdated/none existent compared to other solutions. We wanted something that was more modern with more features and customizable options.

Pros

Wrike has a modern UI that builds appeal to users. The tool itself is simple and easy for most to understand.

Cons

Wrike doesn’t have a spellcheck tool built-in by default. There’s one available, but each user has to sign-up for beta testing on their own time. It seems very strange that it’s not standard by now. Wrike sends email notifications when a user is @ mentioned. However, the email takes about 20 minutes before it’s delivered to an inbox. You need to have the program up and running on your desktop if you want to have an immediate notification. Wrike’s review tool is very basic yet extremely hard to use. Our company gave up on using it all together and rely on another software.