Zoom Workplace

RATING:

4.6

(13825)

About Zoom Workplace

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with AI-powered tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, p...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Zoom Workplace Pricing

Basic - for personal meetings: Free Pro - for small teams: $14.99/month/host Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts) Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Starting price: 

$14.99 per month

Free trial: 

Not Available

Free version: 

Available

Zoom Video Conferencing
Slide 1 of 6

Zoom Workplace Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Zoom Workplace

1 - 5 of 13,813 Reviews

Barry

Information Technology and Services, 2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

Zoom Meetings - Cheap and Easy Solution for online collaboration

User Profile

Jennifer

Verified reviewer

Retail, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2020

Zoom has allowed us to continue holding our meetings

I've been utilizing Zoom to talk and meet with my collaborators while we're isolated gathering. With the current pandemic, Zoom has become a practically day by day program that I abuse for both work gatherings and virtual meetups with companions. I truly like how you'll have various clients on straightforwardly. I'm prepared to speak with various video calls. I abuse them for chapel meeting week by week and that they are incredible.

PROS

I am exceptionally happy with this product so far. I abuse it for a course that I'm taking, additionally on meeting with clients. The experience is magnificent. I'm hearing impeded and that I am marking to everyone on Zoom video meetings. With Zoom, we will video visit with them likewise as screen share, it's helped us continue pushing ahead through the franticness.

CONS

It can get mistaking for some clients legitimately with talking and commotion. Regularly need to have clients quiet for better solid quality. fixing a substitution meeting on the iPad took a touch you-tubing, yet after we made sense of it, it had been simple.

Reason for choosing Zoom Workplace

I found it a simpler alternative to use than several others we had in mind. Our team can use it without the need for a long learning process.

User Profile

Olive

Verified reviewer

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Zoom Meeting Review

The business problems I have solved using Zoom include the safety of employees and employers amidst the current Covid-19 pandemic. The restriction of travel in order to have an online meeting in the sense of following the WHO protocols amidst the Covid-19 pandemic has saved many lives.

PROS

Zoom has the capacity to hold huge meeting capacities and can be easily supported on Android, iPhone, Mac, iPad, and web platforms. Zoom has impressive features which enable the hosts and participants to effectively participate in the sessions especially the emojis which are required for the meeting interactions. Zoom has clarity of sound and image, the audio and picture quality features can be improved depending on one's personal preference.

CONS

Zoom should make it easier for the main speaker to be the main "character" and the size of the screen for them to be bigger and not to be small like the rest of the attendees in the meeting. Neither the Speaker view nor the Gallery view does this. It is difficult to determine who is speaking. Zoom should have a brief "profiles" option showing the attendees' brief biography and contact information if comfortable sharing as a form of networking. It would be great to be able to click a button and switch between display names. The time limit for a meeting time (45 minutes) in one session for non-premium members should be extended.

Reason for choosing Zoom Workplace

Its efficiency and ability to maintain quality audio and video over the other products.

Samita

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Zoom is the Most Robustious A/V/W Conferencing Program of All Times

PROS

I give double thumbs to the vendor for allocating 40 free video conferencing minutes on freemium version.

CONS

I slightly dislike how it used to disconnect video calls after 40 minutes on free version.

Marcius

Verified reviewer

Marketing and Advertising, 1 employee

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2021

After the pandemic, everyone in the field knows about Zoom, but many 'normal' people still don't...

It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings. It has a general use type of service. It's like a reliable hammer - good for most things, but not good for many specific things. So if you need something more specific for your use-case, then there are other things out there that might be better suited for you. Of course, if you just need something to throw a presentation every few months, or every now and then, then it's pretty good for that. Although the price then doesn't justify the low use case for the presentation side. And if you're just in it for the one-on-one side, then you have better options if you're willing to invest and if the cost is justified for you. But at the same time, if you only need it a few times a year, then Zoom or Skype can get the job done in a reliable way. So I would say, don't dismiss Zoom, but don't fall in love with it either, if you're doing frequent presentations.

PROS

The free plan is pretty generous with up to 100 participants for 40 minutes. It's great for many small-purpose presentations, but don't get extended with Q&A. Mostly the free plan is great for one-on-one since it's not time-limited. It integrates great with WordPress through many plugins, or Book Like a Boss, CalendarHero and some other scheduling tools. The quality of audio is good most of the time. Same as for the video, good most of the time. The added advantage is that now, with the pandemic, it got more press and more people learned how to use it as well.

CONS

I don't like the fact that software needs to be installed. It does have a web version, but even then it's less reliable. It requires a learning period to get on how to use it. If you have a co-host who isn't familiar, it becomes an embarrassing trip to start teaching them in the middle of the presentation. Many times, when I was a participant, not a host, I could see the hosts struggling with settings and getting things to work. Some hosts don't even know how to mute participants so it gets very distracting. It often glitches due to either the internet connection or some other reason, but I have a very fast internet speed that doesn't present me any problems in other tools. Some things about the tool aren't intuitive, and they haven't fixed them or changed them at all, in all this time, and I'd imagine, a huge amount of feedback. Since it's mainly software-based, people with Windows 10 S will not be able to use it, and you'd have to instruct participants how to "Join from browser". If it just you, one-on-one it's no big deal, but when there are more participants, each having their own problems, then you've got a problem.