The Focal point team is great. They always work hard to provide fixes for any issues and listen to any suggestions you have to make the product more user friendly or provide added features. This product has helped our business be able to grow our fleet, and manage our rental customers, contracts, inventory and more. We highly recommend the product to our fellow rental businesses.

Great software to help us manage our rental reservations, rental fleet, and invoicing. Helped us be able to grow our business by taking the stress of keeping track of equipment and reservations, and saved us time in the back office with invoicing.

Some functions seem to take too many "clicks" to get to desired end product.

Overall I have been extremely happy with Focal Point. If I ever have any issues they are just a phone call away and are very prompt. The main problems I've had wasn't because of them, it's usually due to Microsoft doing an update without warning. Of course you don't find out about this until early the next morning and any time this has happened Visum's after hours service has been in touch right away and take care of it.

Focal Point is a very user friendly software that offers a lot. It is set up to handle most any rental store ranging from party, general to heavier pieces. It handles daily, weekly and monthly rentals with ease and has an abundance of different reports that help with upper management.

There are a few tweaks to some of the reports I'd like to see made. Although Visum does have an online portal where you can request changes you'd like to see in future builds.

Aero Equipment has been using Focal Point for several years. We are an equipment rental, sales and service company. We have found the Focal Point program to be very useful in our business. All though we are probably not utilizing the program completely, the areas that we are using have been very helpful to us. We have had a few problems come up but support from Visum has been very good. They have been able to take care of any issues that have come up with the program in a timely manner. Upgrades and installation have been very smooth. I would recommend this program to any companies that are in the rental business.

Very good working relationship with them. They are always ready to help in any way we need. The response time is great. they listen to your needs and try to improve the software continually

IT INTEGRATES RETAIL SALES WITH RENTAL SALES

Not having the ability to make notes/reminders etc Bold, or larger print where it will stand out

Very positive. Easy enough to have new employees learn quickly.

Great support staff. High functionality, ease of use.

Finding reports and trusting them to be accurate do to inaccuracies/incompleteness of data when rental items were created.