The Flybook has changed the way we do business. The staff at the Flybook have been patient, and kind and many of them now feel like friends. Our onboarding specialist,[SENSITIVE CONTENT]visited the area and we went out for a hike. These are a group of people who are real, fun and genuinely caring about us and our business. This relationship has been an ideal partnership.

As the Operations Manager for two (2) businesses that interact directly and indirectly The Flybook has created a level of ease in management that has quite literally changed my day-to-day life/work. Before the Flybook we worked with Peek Pro but were unable to easily manage all that we offer and were still using a google calendar for scheduling and staff. What I love most about the software is that I can manage it with little assistance. I am not a tech person but the design and use are intuitive and because there are multiple ways to do an action I am easily able to train staff to accomplish tasks or manage staff and reservations easily because they do not have to follow a strict "how-to" in order to be successful. I also really love that nearly all of our operations are managed within the Flybook (we are a full-service bike shop so our bike maintenance and service are managed outside of the Flybook).

Over the past two years, there have been small challenges we have seen with the Flybook. The challenges are primarily based on managing our accounting. The system allows us to work with third-party resellers easily but managing the different tax rates and invoicing or collection is not always easy. This is not my specific responsibility although I know the Flybook is currently working on an "Accounting Center" that we hope will help some of these challenges for our accounting manager.

Ease of front end booking system and how it connects to our website. Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. The staff calendar feature and well as the my calendar feature is very easy to use and look over for our guides and users. Selling and tracking gift certificates is simple and easy to manage. We use mailchimp as our email marketing platform and it is easy to add "book now" buttons into the campaigns that take customers directly to the activity we are offering. Collects guest feedback and allows guests to add a tip after the trip has ended. Automated reminder and thank you emails go out before and after a trip, and when the trip is booked on the front end an auto confirmation email is sent about that specific activity. The auto thank you emails have allowed us to get more google reviews than any of our competitors.

The software can be difficult for users to learn if they are not completely computer literate. There are so many working pieces to the Flybook process and various ways to add or make changes to reservation that many users I have worked with get confused or lost in the process. I feel like I am very well versed in the overall process and I can train our users myself, but be prepared for many hours of training time to be able to use the Flybook to its fullest potential. I would also like better accounting reports or the ability to tie The Flybook into QuickBooks.

Overall I have been generally happy with Flybook. It helped me grow my business. I am on here searching for a new platform. Mostly due to the issues above.

Automated Registration Automated emails with links to our PDF’s explaining their trips Guests can buy our products right off our website Support (chat**) But have to use it all the time, and most of the time they can’t accommodate our needs (ie. calendar view of guides that are available) Reports Nice to have financial, customer reports Customer service is excellent. Staff is friendly and very helpful.

Reports: usually not compatible with excel (date format always wrong) You can only see financial reports for when the activity occurs. Not when the booking money was taken. Not compatible with QuickBooksScheduling: Need to be able to schedule multiple guided days with days off Ie. Guests who book a 4-day guided tour, with a 1-day break = should still count as a 4-day booking unable to assign guides to multiple trips! For example if a we want to schedule two different guides and switch the tours, Flybook will not allow us to do so. Guide availability Need the calendar to be able to view when guides are available Email Changes/Refresh Time-consuming Have to get Flybook to do an entire refresh Questionnaire Getting people to complete their forms/guests get annoyed/don't want to Group bookings everyone can see each other's answers (privacy breach) Not being able to have direct links in the booking forms Want the form to be presented before payment is taken Repeat Guest/Guest with multiple bookings just complete 1 form and have the opportunity to edit if needed repeat guests, has to fill out a questionnaire for every new booking. Instead, it should be the 1 attached their custom profile so she can just edit/update Medical conditions - are not added to each guest profile (but also visible on list printouts for guides)

We switched to The Flybook initially because of their emphasis on customization for a diverse customer base. We continue to have a lot of personal attention even as they grow in scope. They have never advertised integrations or improvements without follow through. As with any booking system appealing to many different company types, there will be some aspects that aren't a perfect fit. Our concerns are met with honesty and helpful work arounds.

The front end experience is great. The reporting has been awesome to help us organize our data to better direct our marketing, staff incentives and retail ordering.

A lot of the customizable versions of ticket-types, promotions etc. require finesse to get just right. Editing post-creation is difficult. The back end calendar is clunky for our business type, although I could see it's functionality especially for multi-day adventures.

After using 2 other reservation programs we switched to Flybook. They had initially reached out to us and we opted not to go with them. But when they followed up less than a year later, they had taken the feedback that I provided and made changes to the program which made it perfect for our use. I really appreciated their willingness to change and constantly improve the program which gave me the confidence that I could use this program going forward without it going stale or getting outdated.

I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.

The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program. The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.