--- title: "aReservation Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of aReservation. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if aReservation is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/areservation-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [aReservation](https://www.softwareadvice.com/hotel-management/areservation-profile/) / aReservation Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/areservation-profile/) Reviews # aReservation User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5/5 - Value for money: 5.0/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 44 reviews (92%) - 4 stars: 3 reviews (6%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - This reservation system makes it super simple for your customers to sign up navigate through your schedule pick a time how many skis the interface is very easy to use on the back end and on the front end. - Simple to navigate, resources, easy checkout process, and customer support is top notch. - My scheduling, point of sale and revenue reporting is without question the best I have used. ### Most mentioned cons - Add to all of this the customer support we get from the Indexic team is second to none. - Training and mastering takes longer than expected. ## aReservation customer reviews Showing reviews 1-25 of 48 (page 1). ### Great way to manage reservations - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We needed a better way to keep all of our rental reservations organized, and aReservation does the trick! By allowing customers to book online, our email and phone lines are not tied up. #### Cons It took me a little bit of time to learn how to navigate the portal, and to be honest, I am still learning. Anytime I had issues or had a question, I would email the customer support team and they would get back to me immediately. #### Vendor response Stan, Thank you for taking the time to tell us how our software and services have served your rental company. We are honored that you selected Indexic as your reservation software. Thank you again Team Indexic Replied November 2023 --- ### Indexic is great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great! We have had several bookings and has worked very well in our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like the staff at Indexic. It was a challenge for me at first to learn the the reservation software because I had not used anything for boat rentals in the past. Once I learned it, it was so simple. The staff really worked with me to make sure I fully understood their product. #### Cons I know I am not utilizing their product to my full potential. I am sure I am missing out on things but have failed to take the time to learn it in more detail. They are always willing to help, I just need to make the time to do it. #### Vendor response Hello Paulette, Thank you for taking the time to tell us how our software and service work for your business. We are pleased to hear that aResevation has helped you operate your business and that our customer support team has been helpful to you. If you would like some additional training, please contact us and we will be glad to help. We are always working to improve ourselves and appreciate your comments. Thanks again The Indexic Team Replied April 2023 --- ### Better than FareHarbor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to navigate, resources, easy checkout process, and customer support is top notch. #### Cons Our Resources get changed around sometimes --- ### A+ system & support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I own a few businesses & I have to be honest, aReservation has the absolute best customer support team on the planet! There has never been a moment that I have been let down with thier support team. They take pride in the client experience end of the industry, their support rears each company they serve as its their company as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have to say it’s the support behind the product, there is 100’s of systems on the market, but the support is what is the most important. #### Cons I can’t say there is much I don’t like, they keep updating with in futures. So I am 100 % satisfied #### Vendor response Mike, Thank you for taking the time for submitting a review. We appreciate your business, know there are other options for your to work with, and will always work hard to earn it. Best, Indexic Team Replied October 2022 --- ### Best in the business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't say enough about this software. This company focuses on the "guts" of what is needed. The other software companies always have a new sales rep every 4-6 month calling me. I have had the same people from Indexic since I started with them. They actually are familiar with "what I know" and what I don't know how to do well on a computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!! #### Cons Nothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me. #### Vendor response Michael Thank you for taking the time to tell us how our software and services have served your company. We are honored you selected Indexic as your reservation software. Thank you again Team Indexic Replied November 2023 --- ### Indexic is always there for you. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Five stars all around. Software reliable and dynamic. Staff and support perfect. We love indexic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the support. Every single staff member is professional, friendly, responsive and fun. You could not have picked a better team. It’s why — even if there’s a small con to the software — I use the software. #### Cons Not really cons, but I would love an app instead of it being browser based. #### Vendor response Hello Sarah, Thank you for taking the time to complete this review. Your comments help up improve our products and service. We know there are other options out there and will always work hard to earn your business. Best, Mark Replied October 2022 --- ### Support is key! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people that we have worked with; from the introduction to implementation to launch, have been incredible. We appreciate that we can call and get an answer within minutes. If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible. #### Cons There are many steps to get to the final result. Training and mastering takes longer than expected. However, the support team quickly gets us to where we need to be if we can't figure it out. #### Vendor response Lisa, thank you for your recommendations and praise. You are a wonderful company to partner with. Mark Replied September 2021 --- ### Great Company to work with!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Great customer service. Very helpful when needed. Won't be changing anytime soon. #### Cons None at the time. Very helpful when wanting new features. #### Vendor response Jenny, Thank you for taking the time to complete the review. Reviews help us to better understand how to serve you and your company. We know you have other choices and are honored you selected Indexic as your boat tour and rental reservation and waiver provider. Thank you again, Team Indexic Replied October 2023 --- ### Paddle Express floats because of Indexic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This software is ALl Star caliber and certainly I would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do all my work on the iPhone 13 and the software is compatible and easy to use. #### Cons I can’t really think of anything negative to talk about which shows a lot because I am picky. #### Vendor response Sean, thank you for taking the time to complete this review. Really happy to see that you are growing! Best, The Indexic Team Replied October 2022 --- ### Ease of use based on ability of User - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Other than the obvious being able to allow customers to book their own excursions, I like the fact I receive an instant text message that someone has booked and can pull their reservation immediately. We cannot always answer every call, and this allows for us to assist all customers at one time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system is all inclusive of every need our boat rental company has. It's a one stop shop and makes it easy for us to use just one program. #### Cons If I had to choose a Least reason it would not be due to the program but for my inability to grasp all the different ways to process our needs. However, because the Indexic staff are here, around the clock, to make sure every transaction goes smoothly, I would still choose them over and over. #### Vendor response Hello George, I appreciate you taking the time to complete this review. We know you have other options to work with other companies', and will always work hard to earn your business, Best Barbara Replied October 2022 --- ### Rental Management review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is top notch!!! Anytime I call or message they are right on it. When I cant figure out how to do it [SENSITIVE CONTENT] is right there to tell me how. #### Cons That you can not save customer info unless you copy from a previous reservation. We have a lot of repeat costumers. #### Vendor response Hi Toni, Thank you for taking the time to write this review. Customer service is our top priorty and glad to see you are pleased with the level of service. Regarding your suggestion, I will pass it on to our Tech team as that is a good idea. Thank you The Indexic Team Replied October 2022 --- ### Awesome - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. And customer service is great #### Cons Credit card holds take to much time to enter #### Vendor response Ryan, thank you for your comments and recommendations. It's from suggestions like yours that we created Indexic to do exactly what you need to run your business. Mark Replied September 2021 --- ### Skating and Playground time rentals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have a good experience with it, easy to learn and support staff is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and collection of fees electronically. #### Cons Not really any that I can think of. This is the only type of product I have used and I didn't select it. #### Vendor response Monica, Thank you for taking the time to tell us how our software and customer support team has served your company. We know you have choices and are honored that you have selected Indexic as your reservation and waiver software company. Thanks again, The Indexic Team Replied November 2023 --- ### How Indexic Improves Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Security and Investigations - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There was an amount of visitors to the web site showing on the logs but few following up with a phone call. The software herein solved that problem by providing a Buy Now button. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and very good customer support. Never have I had question or problem to which the answer was not immediately provided. This support includes entering a number of classes for clients that helped to capture visitors to the web site that might otherwise have been lost. #### Cons There is nothing in my experience that fits this category. #### Vendor response Hi Tim, You are awesome too! Thanks for your partnership. Mark Replied September 2021 --- ### Seemless reservation system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service has been everything a small business owner wants and needs. Very responsive and available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Allows me to focus on other things than booking and reservations. Works seemlessly with our existing website. #### Cons Native app for POS and check in so can be used without internet access and a separate POS. #### Vendor response Hi Kent, thank you for your comments and recommendations. We are working on a new POS right now that I know you will love. Mark Replied September 2021 --- ### So impressed with aReservation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using this system and can’t say enough good things about it. It makes my job so much easier. THANK YOU aReservation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to navigate through so it was extremely easy to use. #### Cons Appsolultly nothing. Everything is so easy to use and customer service is the best. #### Vendor response Robin Thank you for your business. We look forward to helping you grow and save time Mark Replied September 2021 --- ### Amazing company! Change how we do business! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely amazing!!! Wouldn't even think about changing to someone else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This reservation system makes it super simple for your customers to sign up navigate through your schedule pick a time how many skis the interface is very easy to use on the back end and on the front end. It is cut down on my office support and that saves me money. Time. And keep my office staff happier. As well as my doc staff cuz they can see everything going on on the schedule. And everything is in live time #### Cons Nothing, not a single con I can think of. #### Vendor response Hi Will, Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company. Thanks again The Indexic Team Replied April 2023 --- ### Indexic with aReservations is the perfect fit for any rental company! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the start with [sensitive content hidden] being patient with follow up and them explaining the advantages for our company to utilize Indexic with a simple not pushy pitch is what steered me to giving it a try with no regrets and once we started working directly with [sensitive content hidden] that were also very patient in helping us, we knew this system was going to be a great fit for our company! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support of integrating our system and easy to use process makes aReservartion a no brainer for us and our staff! #### Cons Change can always be difficult and after starting with one process and having the staff train again to the updated system and process was a challenge but ultimately it all worked out. Another true aspect of us deciding on utilizing Indexic is because the offering of insurance for clients was in the works, and we are hopeful this does come to fruition for next season. If we have an option with another platform that has this option at a reasonable rate, we will have to entertain it. Also, and most importantly please try and get integration approved with GetMyBoat and other apps calendars. Thank you! #### Vendor response Michael, First thank you for taking the time to complete the review and let us know how our software and our customer support team serve your company. I agree change can be difficult which is why our team works hard and does all the heavy lifting during any transition. So, you know, the boat liability insurance program will be rolled out way before the 2024 season. Please know that we are honored to serve you and your company and thank you for your continued support. Best Team Indexic Replied October 2023 --- ### 5 star product and 5 star service!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Same as above but thought it could go here as well...The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company. #### Cons There are some minor tweaks to the software that could be improved but I will let my wife [SENSITIVE CONTENT] respond to those in her review. #### Vendor response Matt, We appreciate you taking the time to write this review. We value your business and will continue to work on improving our software. We are happy to see that aReservation has helped improve your business and made it easier for you and your customers. We have a few new features we are rolling out that will improve your business even more. Thanks again for your business The Indexic Team Replied November 2022 --- ### Indexic is the best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none. #### Cons I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved. #### Vendor response Hi Cameron We greatly appreciate your business and will continue to work hard to exceed your expectations. Thanks Mark Replied September 2021 --- ### Great product, even better support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with aReservation and aWaiver has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs. #### Cons I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed. #### Vendor response Mary Ann, thank you for your review. We have plans to create a better products based on what people like you tell us. Mark Replied September 2021 --- ### Best Booking Company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to get set up. Everyone is very friendly and helpful. Our customers love the ease of using it. Overall the company is the best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Everything is simple and everyone loves it. Any questions are answered immediately! #### Cons I can’t think of anything that I don’t like about it. We love it. --- ### aReservation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love aReservation and are so happy we switched products this year. I wish we had switched sooner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us. #### Cons Altering an existing reservation is not always an easy process. #### Vendor response Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate. Thanks again Mark Replied September 2021 --- ### Great Reservation System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros System is easy to use. Integrated with my website easily. It has the ability to update pricing and add other rental equipment options. #### Cons No complaints about areservation. It seems to have all the options I need even if I have to contact customer service for help on new things. Once I learn how to do what I need it works well. #### Vendor response Hi Christopher, Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company. Thanks again The Indexic Team Replied April 2023 --- ### Indexic has it all! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of it. It is very user friendly. #### Cons I’m not a big fan of the new calendar and the fact that it shows two numbers (one for how many groups you have and one for total number of flyers). That can be confusing. I wish it only showed the number of flyers. #### Vendor response Hi Kate, Thank you for taking the time to complete the review and awarding us a 5-star rating. We are Indexic are honored you selected aReservation tour software to support your watersport company. We know you have other options and will always provide you with the best tour and rental reservation software in the industry and unparalleled customer support. Thank you again Team Indexic Replied October 2023 ---