Simple and elegant cloud based rental management software

Overall, Hirehop has made our lives so much easier. The swap was as painless as it could have been and their support is quick to respond and explain/fix any issues we had setting it up.

Pros

So much more straight forward and easy to use than our previous product. Has some excellent features not present in other systems. Can be used in a very efficient manner by small/medium companies looking to streamline processes.

Cons

There are a couple of minor things that we have learnt to overcome so not really significant such as a feature to be able to select a particular client contact for billing.

HireHop usage at Utopium Bristol

Very positive user experience for both admin, warehouse and office use. The equipment tracking within our organisation has improved tenfold as the integration with existing process and third party equipment is faultless.

Pros

HireHop provides an intuitive and fast cloud based hire software that allows our business to function fully both in the office and warehouse setting and remotely when required. We were impressed by the ongoing UK based support from the beginning of our demo and through the implementation process. Migrating from other hire software was simple via .csv and the package offered more than enough functionality for our operations.

Cons

HireHop is constantly being developed and bettered so any missing features can be requested from support as they are required. Equally the team are happy to write custom script if needed and they run a constant beta of upcoming releases. Everything we thought was missing upon initial implementation over two years ago has now either been implemented or was present at the outset and we missed.

HireHop Review

Quicker quoting and PO'ing process.

Pros

Easy to use, cloud based, integrated with accounts package.

Cons

PO's don't copy as a draft when repeating a job. No feature to remember a sub-hired in price for a regular item.

Great affordable Rental Management System

Since using Hirehop we have a clear view of availability of our assets across the company, which has greatly improved profits in busier times of the year where we heavily rely on sub hires. The extra functionality has also improved our workflow and overall quality of the equipment and prep.. with Pre-prep boxes, maintenance tracking and routine service reminders

Pros

Cloud based system is so intuitive and customisable, relatively easy to set up compared to other products previously used. We have over 20,000 assets across our branches and we were up and running in less than 6 weeks. The availability planning functionality is very good for an asset management system, with ability to enable/disable a 1st come 1st serve system approach to reserving assets

Cons

We would love to cost values per line, for really accurate cost projections but other than that it really is great!

Hooray for Hire Hop

Hire Hop has always been evolving and improving. It feels good to know that as technology changes and improves we are working with a system that will follow that and keep us up to date, previous packages fall behind causing us to start again from scratch.

Pros

It’s user interface, it is easy to look at and train people to use in the warehouse environment. You don’t need to be a computer programmer to use it. Although it appears less complicated than other packages it still is a powerful package with many hidden features and interventions with other software.

Cons

Document editor, however the software has developer tools which slowed us to add our own customisation to meet the high demands we had for the system.

Trafalgar Lighting Ltd

Always been very good to me would recommend them for the customer services Always helping any questions I have over the phone to get the most out of the software

Pros

The ease of getting around also the seamless invoicing and been able to send out quotes quickly and efficiently.

Cons

Could be better with an app on the phone as the web browser on the phone isn’t easy to use

Great software & service. cannot ask for anything better!!

this is the best rental mangement software ive have ever used. i have used 4 other software and they all have stuff i dont like but Hire hop is the best, it has everything i wanted and more. the costomer support & training by [SENSITIVE CONTENT HIDDEN] has being more than impressive

Pros

ease of use and the visual aspect doesnt look cluttered.

Cons

havent found a issue yet!. no problem at all.

Hiretrack

Excellent at all times.

Pros

The software is cloud-based so makes access easy from any location for our users.

Cons

Standard reports are great, some new fuller detailed reports would be beneficial

Awesome

Great.

Pros

Easy asset management. Quick overview of where your gear is located and current condition.

Cons

Overview of all projects/jobs. I would like to collect data on how much certain items has been used on different projects. Different options to collect overall data.

Hirehop great for rapidly growing company

Great, reps have been phenomenal, quick to answer any questions and they love the feedback I provide and development recommendations.

Pros

The simplicity of it packaged with how in depth you can go. The quality of the quotes we deliver to our clients, calendar integration, packages, autopull and barcoding are the main features.

Cons

no offline use, which I understand as its cloud based, but as I fly alot it would be nice to be able to access or use a cached version or something, but its a minimal loss.

Flexible Rental Software for a Fast Moving Industry

We manage several thousand assets that are seasonally rented to around 40 productions. They all leave the warehouse within the space of 30 days and return within an equally tight time frame. Therefore we were looking for a computerisation system that would aid the control and checking of our workflow, whilst being easy to implement, easy to learn, could work with multiple concurrent users and would allow seasonal workers to be added with a minimum of cost and hardware. Before selecting HireHop we ran demos of several of the market leading inventory management and rental software solutions. There are several packages to choose from, including several that have been tailored to the entertainment industry. HireHop quickly stood above the rest as it has been specifically developed by people who have worked in the hire/rental side of the entertainment industry. Therefore some of the processes have been designed to match the workflow, rather than having to change the workflow to match the processes and caveats of a computerised system. More and more software is becoming subscription based (as opposed to outright purchase of a licence). As part of looking at various software packages we calculated the initial setup costs as well as the ongoing running costs. Had we purchased licenses for an alternative piece of software outright, we would have also needed to purchase a server and when the support period ended we would have needed to purchase additional support. The outright purchase of a licence also tends to have a limit in terms of how long you can get free updates before you need to purchase new licenses for the next version of the software. HireHop is web based on a monthly subscription, therefore we had no server purchase costs, it can be accessed from a low spec device with internet access and a web browser, we have ongoing support, ongoing updates and we can add additional users at any time for a short period (e.g. a busy month). HireHop manages to pack a lot of functionality into a clean and easy to use interface, the support team have been fantastic at talking us through any queries and every time we talk to them we find out about another piece of functionality and way of doing things. In addition they will take requests for additional functionality with a view to implementation in order to better the service. If you have come across HireHop, I suggest that you take advantage of the free trial to see what it can do for you!

Pros

Great customer Service. Ability to add additional users quickly and easily (without high licence costs). High reliability/uptime of the web servers. Multiple users can concurrently check in/out a job. Auto generation of paperwork (PAT reports, pack sheets, etc.). Paperwork can be customised both through the web interface and with an HTML editor. Easy to enter equipment/data. Has the option of using it to promote your equipment for rental. A failure of IT hardware in our warehouse (power, internet connection, computer terminal, etc.) would not cause us to stop working as we can log in through the web browser on our phone/4G dongle.

Cons

There are no cons that I can think of, we have come across a few minor things in use, but this has been down to us trying to do something bizarre or unusual. The team at HireHop have been on hand to talk us through things to work out what we have done and bring us right back to where we needed to be. We have just sent a big job abroad and the carnet documentation required serial numbers for assets. The system had no easy/obvious way to add the serial number to the auto generated paperwork. A quick phone call to HireHop and half an hour later the required fieldset had been added and I was able to use this to create a custom paperwork template that would generate a list of items checked out to a job along with their barcode, serial number, description, PAT and service status. A con quickly became a positive. This level of support really makes me glad that we chose the software solution over the alternatives.

Best and easiest I have used

I've been told I over do things, so when it took me 2 months to methodically go through all the software available to manage equipment hire for rental companies, people that know me were not surprised (probably why my boss gave me the task). I have to say that HireHop is hands down the best and was the clear winner for us, it even has features that I never knew we needed that no other software has (email storage and viewing on jobs for example). I work for an AV company with 12 employees, with one main warehouse and 4 other locations (in venue), each manned by one man. We class each of these "venue's" as a depot location and it works perfectly for this, especially as it is cloud based. I was dubious about the cloud at first, but when I discovered how secure, scalable and robust it is, I was turned, considering Microsoft, Adobe, etc. are all moving their products to the cloud and all huge businesses are following; and as they know better than me, they can't be wrong. Our last system was on our own server and started to cost us a small fortune to run, adopting HireHop has drastically lowered our IT costs and made our whole operation far more efficient, it even drove new business our way with its online equipment directory that's free for all users. I went through it myself and then got a demo that showed me advanced scanning features, like how you only need to scan a box as the system knows what is in them, the subcontractors and purchase order system, the unbeatable email integration, projects, billing, hire and sales stock management, etc. I must also mention that the form designer is like nothing we have ever seen before, it is so easy to use and we have been able to make amazing forms that I found no other cloud system was capable of doing due to the layout, their limitations and their complexity. Adopting the HireHop software to manage our AV Hire Company has been one of the best choices we have made.

Pros

It is cloud based, easy to use, full of features, everything we need, they manage all backups and security for you, free support, it has lowered our IT costs + loads more.

Cons

Nothing comes to mind

Amazing software, best I have used

I run a film and TV rental company with OB trucks, packages of kit as well as hiring individual items. I have tried and struggled with other rental software, including PC and cloud based ones and just found them limiting. A large company that I sometimes sub-hire from, I noticed that their quotes were far better presented and arriving far quicker than they used to, I got intrigued and they highly recommended HireHop to me. They had just switched from another really well known PC based system. Dubious at first, I was pretty impressed and then after calling support with a question, they talked me through loads more features that absolutely blew me away. Some great features are: * How I just scan a barcode on a box and it scans out everything inside it automatically as the software knows what's in a box. * It automatically adds necessary equipment to a stock item and suggests others items in the correct proportions, even after changing quantities. * Sending beautifully formatted emails with the ability to add quotes into the email or as a PDF attachment, as well as add attachments. * The emails I send from the software are addressed from my email address and get stored in my email program's sent folder, as well as on the job they relate to, so that I can view all job emails within HireHop. * Saving quotes and the amazing copy and pasting in the quote, between saved quotes and even between jobs. * I can create simple quote lists or organise them into an organised "File and Folder" like structure * The schedule and diary for each job * The stock checking and asset management features are amazing and simple. * The system syncs with accounts packages as well as calendars like on my iPhone, so I can see in my iPhone or Google calendar when I have a job * The document editor is so simple even I can use it. It even has loads of templates for you to use. * The barcode features are in a different league to all other software I tried. * My equipment doesn't need to have barcodes, infact mine is a mixture. * The PAT testing reports are a life saver, so many times I get to site and they want a PAT test report of all the equipment on-site, now it is just a click of a button to email a certificate over to them * Very easy to use There's loads more and I keep stumbling across some new feature or new ways of doing things all the time.

Pros

Easy to use, amazing asset and stock functionality, email integration, syncing with other software, barcode features, free support, free marketing of my stock, the list goes on and on...

Cons

I didn't find out about it sooner.

Moved to this and wow

I had previously used 2 other popular products, in a nutshell, this made them look like toys. It does stuff none of the rest do, like email storage on jobs, pre-prep, amazing auto pull features and the synchronized scanning between computers just amazed me and my partner (there's loads more stuff as well). It basically does everything the rest do, but better, plus a load more. The email integration is incredible and something I have never seen before. I can send emails with attachments or with merged documents in the email message or as attached PDF's and they all come from my email address. Not only that, but they also appear in my email "Sent" folder. I can store, view and reply to emails from within the software. All you do is just drag and drop the email from your email program onto the job, and that's it. I forgot to mention, your sent emails are also saved on jobs (and projects) as well. Its like having an email program for each job. The synchronized scanning (or checking in or out as they call it) is just mind bending. Me and my partner check items out for a job together, but don't want to share a computer, I use my iPad and he uses a PC. When I scan or check something out, instantly (and I mean instantly), it decreases the necessary quantities on my iPad and his PC at the same time without him having to reload the page or anything, it all happens live, apparently we can use any amount of devices. Not only that, we can also print PAL labels for boxes that shows what's inside each box. The product is cheaper than others and far better (I can't stress how much better it is). My only sort of negative comment is that I had to get used to it, but it is far easier to use than my old software that took me 4 months to get the hang of. It also has features I didn't even realise where there, but when you speak to the support (which is free by the way), they usually tell you about them. However it sort of adds to my day when I find another cool feature, like today I discovered that by simply dragging and dropping an email attachment onto my desktop or into a folder, actually downloads it to there. Yesterday I found out about barcode commands, being things you can tell the software to do just by scanning a barcode. This system seriously sets a new standard and I can't praise it enough. One word of advice, trying it is free, but call them after like I did as when they demo it, you see so much more and solutions to problems you had.

Pros

Easy to use, does stuff the rest don't, drove business my way (so far I have earned more from them than I have spent), the stuff it does that the rest do it just does better, the price, free support, basically it is just far better than the rest (and I have tried them all). It is so good that I have just spoken to a very large and well known sound company that I sometimes cross hire from, and discovered that they are switching to it, apparently so are a number of other big players in my industry. If they are switching, you know it's because its good and not because of the price.

Cons

Nothing really apart from having to get used to it, which by a week myself and my partner were fine. BTW, I'd just like to point out that I took just a couple of days, my partner took a bit longer as he is not very I.T. savvy.

Built by a hire company for hire companies

Its been good from beginning to now....

Pros

How easy it was to set up and use ! and that is has most documents you will need to start all ready to rock ..

Cons

How to create custom document templates and the look of it

Reliable, customisable and great customer service

Pros

We've been using HireHop for three years now, we've never experienced any downtime. We now use HH to manage our entire event process from quoting, invoicing and purchasing. With the new accounts engine, the integration with our accounting package has made this even better.

Cons

There are a few areas that the work flow could be improved but they are only very small.

Rental planning made easy

Pros

Easy to use and great costumer support. It’s made with AV-business in mind.

Cons

The onboard mail client need improved stability to prevent lost connection with user’s mail server.

1 stop, hirehop!

Love it!

Pros

I can access stock, provide a quote and book a job from anywhere with 4G..., the check out/in process is simple for all to follow which has almost eradicated errors, the new Xero integration has saved so much time once the job is done.

Cons

Only my knowledge is the least thing I like, there is a way for you to do anything required with HH, just ask [SENSITIVE CONTENT HIDDEN] and it will be done!

Great Product

Pros

Great features, easy to set up and use, integrates with my accounting software

Cons

All was good. Easily transferred over from my old software.

Excellent Product

Its been a revelation to our company the best assest management system we have implemented and we've tried a fair few over the years.

Pros

Easy to use and great support from the team. Adapting to our specific needs has been an easy process and now feels like our system.

Cons

A few functionality issues but nothing that causes any concern as you'd expect from any complex system.

NW Roofbox Hire Ltd

Excellent, great aftersales too, always available when you have an issue

Pros

Easy to implement, great support (always there at the end of the phone or email when you need them) and pretty intuitive

Cons

The search function isn't as comprehensive as we would like and the availability display is a little cluttered

Incredible software along with an Amazing support team

We've been looking for a long time to find a cloud based system to support our 50+ users and 3 locations. Nothing on the market met our needs but more importantly as we explored the alternatives none of the hire system providers were particularly interested in listening to our needs. This is where Hirehop are different. Within minutes of talking with them it was obvious that they were prepared to listen, open to suggestions and their support team guided us through the process of migrating our database across. The features Hirehop offers are fantastic, From the drag and drop abilities of the supplying list to the comprehensive stock checking module, the workflow has been properly considered and just works really well. A good software package is one thing but finding a company with great software and great support is another. I would highly recommend Hirehop. Give them a call and they will provide a demo system and then software experts (not salesmen) to support you with training, getting you up to speed.

Pros

Great support, Fantastic Features

Cons

To be honest nothing. If we have found something we don't like then we have been able to share our thoughts and Hirehop have provided solutions.

hire hope review

this has saved me hours on quotes. paperwork. it just creates from my templates in a few clicks. and half the templates are even done for me.

Pros

this software is simple to use. customise. the times ive had questions ive just emailed them and they get back to me very fast

Cons

I'm not completely sure how to input all my pat test data in. but that could just be me.

Outstanding

Very positive

Pros

Easy to use, reliable, excellent integration and customisation and top drawer customer support.

Cons

Nothing at all. We’ve used and tested many other platforms and this is by far the best.

Does everything we need it to

We have 10 locations with up to a couple hundred CPAP machines that go out on hire. We were using Excel Spreadsheets to try and track everything and it got way too hard and too messy. Hire Hop was the best value solution for us after looking around. Very well priced and great setup service.

Pros

The dashboard makes it easy to see how many hires we have out in the market and also which ones are overdue for each of our locations. Tracking the history of each device is also really helpful and the agreement templates are really easy to customize.

Cons

Lack of a free SMS reminder module when we first implemented the software. Haven't checked back in to see if this is now available.

Hirehop

Great

Pros

How easy it is to use for hire, projects ans sales

Cons

Emailing from the softwear, my clients don't seem to get the mail somethings

Good for quotes and asset management

This is our first asset tracking warehouse system so i cant compare but it has streamlined our operation, i like it

Pros

You can do a quote and once accepted change the status link it to the accounting software xero to write an invoice, which is a really quick proccess. If you have a problem and need help there is good and speedy customer support

Cons

I had a carnet facility last year but it seems to have disappeared. I am sure it can be put back in if I ask. If you mistakenly add too many items into your inventory, it doest seem possible to remove them , so you have to be really careful.

Simple to use and customer service second to none.

Very happy with it, once it is set up it is a very efficient tool.

Pros

I like the fact that it is simple and quickly gives me the information that my teams need.

Cons

If you sell rental stock it is not seamless integration between the rental and sales modules.

Good software and great customer service but a little inflexible

Pros

It' a great way of making sure you aren't trying to hire the same kit to more than one client and is useful for tracking down missing equipment.

Cons

I was irritated at the lack of flexibility when it came to setting up price structures for hire items.

MDM

Très bien pour faire rapidement des offres

Pros

- La création de paquet d'équipement - Les autopulls

Cons

La complexité de la mise en page des documents

Better than the rest I tried

Pros

Found it very easy to use and did a lot more than the rest we tried, also the best priced

Cons

The low price set off alarm bells but I was proved wrong!

Excellent software

They are a fantastic team and the help and support has been faultless. The software is ideal for our business.

Pros

Easy to use and adapt to our needs.highly recommended.

Cons

There are no negatives. The software does what we need.

Lifeblood of our business.

As a Hire business we know what stock is going where and when. Our general process is take clients info and that generates our quotes invoices, books out the kit. Hirehop makes it super simple, quick and easy to do.

Pros

Fast and easy to create jobs, quotes and invoices. Easily track stock and also generates PAT test cert and risk assessment for each job. Can use own email addess with SMTP.

Cons

Had a few minor glitches along the way. However when I phone them it’s always sorted either then and there or by the end of the day.

Satisfied HireHop user

It is online and no servers too run, we just like it to work, and the HireHop softvare is always up and running. And the customer suport is exelent the few times i have nedded help.

Pros

HireHop is easy too start using and easy too use, we are very happy we shanged to HireHop after trying several other rental managment softwares.

Cons

Easy too use and a good value solution for smal and bigger rental companies.

HireHop really helped my business

Ease of maintaining rentals & stock

Pros

Straightforward to use, fast and reliable

Cons

There is nothing I do not like about Hirehop

Hirehop Review

Good decision

Pros

Our project managers and warehouse team love the product.

Cons

Lots of customisation required for back end / accounting / analysis

Perfect Rental ~Software, all under one roof

Pros

A very user friendly interface which is customizable to our needs. It's fast as using it from the cloud, also we can use our mobiles and tablets, which is really easy when searching for equipment.

Cons

To be honest, it does everything what we need to do. Can't fault it in anyway.

Excellent option for low budget rental operations

I am attempting to use the software to track the equipment in my school, what is out on loans, what is going to each show, and manage maintenance. So far so good, but I haven't had a chance to work away at that recently.

Pros

Excellent features and functionality, especially since the cost through the door is zero to get started, and reasonable after that. Managing inventory, rental availability, and invoicing in one cloud based software is excellent.

Cons

Inventory setup is very difficult in-software. The only way I could really get it started and set up was to import a csv file. The way the provided excel forms for that are quite good, but I would have rather started in the software itself.

Excellent Support

Superb service and support during the integration process

Pros

Cloud access, easy to use, simple interface

Cons

Email integration via 365 is a bit flakey but that may be MS issue.

Easy to use and really powerfull

Our quotes look like brochures (really professional), our workflow improved, software sent business our way and saved on costs and costly mistakes

Pros

Switched from another solution to this, and HireHop is just so much better. Had a demo of all the rest, HireHop came out ontop by a long shot.

Great product and even better customer service

The service has been second to none. They are always on hand to assist if anything goes wrong or I just need advice.

Pros

Its very reliable, works well and is cloud based.

Cons

I do not have any cons as the system does exactly what I expected

Great product, flexible, and always being developed.

My overall experience has been great, on the few occasions where I have needed help, the support team have been fantastic.

Pros

We considered a series of products over a couple of months. HireHop is highly customisable, and flexible in its uses. It can be easily integrated with various accounts packages.

Cons

I haven't got my head around the 'labour' element of HH yet, but this might be a lack of understanding on my part rather than any flaw in the software. I'd also like to see comprehensive written documentation, but appreciate that doesn't suit all users, and is extremely time consuming to create!

Value for the money

Pros

We have got more control over our equipment.

Cons

Sometimes a few extra mouseclicks is needed to get to the right view.

Great software

Pros

Easy to use software with great support for the more in depth features. Still haven’t touched the surface.

Cons

Would like a better function to chase invoices.

Great Software

Pros

Great software. Used it for ages. Easy to use

Cons

Lack of integration. Customizability needs to be done with expert CSS & HTML coding

Great bit of kit

It’s been fantastic for my needs for my own business and I am currently setting this up for a large business I also work with as it’ll be just what they need. The team are great with support too.

Pros

Easy to add items with barcodes and serial numbers. Web based so can be accessed anywhere. Customisation available for business branding.

Cons

No ability to barcode sales stock. Can not scan barcode from mobile phone camera.

Toddy Tool Hire and Hire Hop

Excellent from day one

Pros

Easy to use software - very competitively priced for our new business and excellent back up from a really helpful and knowledgeable team who really understand the industry

Cons

Non to date -all aspects are very good once you take the time to learn the system using the You tube tutorials

The best in the category

Pros

Very easy to implement, covers 80% operations of events equipments rentals and project management

Cons

I wish If more integration options were there

HireHop Support

HireHop are incredibly helpful, responding to our needs really well. We have fully integrated with Quickbooks which has been a fully collaborative exercise. The HireHop staff respond very well and listen to their customer requirements.

Pros

Integration with Quickbooks online. Availability on cloud. Good user interface options.

Cons

We will have to install a backup internet solution, no bad thing anyway!

Excellent customer service and great interface

Smoother work flow and better use of time.

Pros

Very easy interface and very short learning curve. With great support importing our existing stock and tweaking the system the implementation is going very smoothly.

Cons

It is very easy to try and do too much. Make sure the transition is carefully managed. Start with keeping things to the basics then slowly increase the features used as they become accustomed to using it.