Excellent at all times.

The software is cloud-based so makes access easy from any location for our users.

Standard reports are great, some new fuller detailed reports would be beneficial

Great.

Easy asset management. Quick overview of where your gear is located and current condition.

Overview of all projects/jobs. I would like to collect data on how much certain items has been used on different projects. Different options to collect overall data.

Quicker quoting and PO'ing process.

Easy to use, cloud based, integrated with accounts package.

PO's don't copy as a draft when repeating a job. No feature to remember a sub-hired in price for a regular item.

Love it!

I can access stock, provide a quote and book a job from anywhere with 4G..., the check out/in process is simple for all to follow which has almost eradicated errors, the new Xero integration has saved so much time once the job is done.

Only my knowledge is the least thing I like, there is a way for you to do anything required with HH, just ask [SENSITIVE CONTENT HIDDEN] and it will be done!

this has saved me hours on quotes. paperwork. it just creates from my templates in a few clicks. and half the templates are even done for me.

this software is simple to use. customise. the times ive had questions ive just emailed them and they get back to me very fast

I'm not completely sure how to input all my pat test data in. but that could just be me.

Very positive

Easy to use, reliable, excellent integration and customisation and top drawer customer support.

Nothing at all. We’ve used and tested many other platforms and this is by far the best.

Very happy with it, once it is set up it is a very efficient tool.

I like the fact that it is simple and quickly gives me the information that my teams need.

If you sell rental stock it is not seamless integration between the rental and sales modules.

HireHop has really improved our workflow and has solved issues we were having such as multi-site use. The team are really friendly and helpful and we love that we can just give them a quick call if we have any questions.

HireHop has all the functionality we need to help run our business. We have found that it really speeds up and improves our workflow and keeps us on top of everything. It was an easy migration from our previous software too. We wouldn't hesitate to recommend HireHop to anyone.

Haven't found an issue that the HireHop team couldn't fix

We manage several thousand assets that are seasonally rented to around 40 productions. They all leave the warehouse within the space of 30 days and return within an equally tight time frame. Therefore we were looking for a computerisation system that would aid the control and checking of our workflow, whilst being easy to implement, easy to learn, could work with multiple concurrent users and would allow seasonal workers to be added with a minimum of cost and hardware. Before selecting HireHop we ran demos of several of the market leading inventory management and rental software solutions. There are several packages to choose from, including several that have been tailored to the entertainment industry. HireHop quickly stood above the rest as it has been specifically developed by people who have worked in the hire/rental side of the entertainment industry. Therefore some of the processes have been designed to match the workflow, rather than having to change the workflow to match the processes and caveats of a computerised system. More and more software is becoming subscription based (as opposed to outright purchase of a licence). As part of looking at various software packages we calculated the initial setup costs as well as the ongoing running costs. Had we purchased licenses for an alternative piece of software outright, we would have also needed to purchase a server and when the support period ended we would have needed to purchase additional support. The outright purchase of a licence also tends to have a limit in terms of how long you can get free updates before you need to purchase new licenses for the next version of the software. HireHop is web based on a monthly subscription, therefore we had no server purchase costs, it can be accessed from a low spec device with internet access and a web browser, we have ongoing support, ongoing updates and we can add additional users at any time for a short period (e.g. a busy month). HireHop manages to pack a lot of functionality into a clean and easy to use interface, the support team have been fantastic at talking us through any queries and every time we talk to them we find out about another piece of functionality and way of doing things. In addition they will take requests for additional functionality with a view to implementation in order to better the service. If you have come across HireHop, I suggest that you take advantage of the free trial to see what it can do for you!

Great customer Service. Ability to add additional users quickly and easily (without high licence costs). High reliability/uptime of the web servers. Multiple users can concurrently check in/out a job. Auto generation of paperwork (PAT reports, pack sheets, etc.). Paperwork can be customised both through the web interface and with an HTML editor. Easy to enter equipment/data. Has the option of using it to promote your equipment for rental. A failure of IT hardware in our warehouse (power, internet connection, computer terminal, etc.) would not cause us to stop working as we can log in through the web browser on our phone/4G dongle.

There are no cons that I can think of, we have come across a few minor things in use, but this has been down to us trying to do something bizarre or unusual. The team at HireHop have been on hand to talk us through things to work out what we have done and bring us right back to where we needed to be. We have just sent a big job abroad and the carnet documentation required serial numbers for assets. The system had no easy/obvious way to add the serial number to the auto generated paperwork. A quick phone call to HireHop and half an hour later the required fieldset had been added and I was able to use this to create a custom paperwork template that would generate a list of items checked out to a job along with their barcode, serial number, description, PAT and service status. A con quickly became a positive. This level of support really makes me glad that we chose the software solution over the alternatives.

excellent

it was easy to start using and the team very helpful with the setup and getting me up and running

the overall layout could be bit nicer to look at

Its been a revelation to our company the best assest management system we have implemented and we've tried a fair few over the years.

Easy to use and great support from the team. Adapting to our specific needs has been an easy process and now feels like our system.

A few functionality issues but nothing that causes any concern as you'd expect from any complex system.

We've been looking for a long time to find a cloud based system to support our 50+ users and 3 locations. Nothing on the market met our needs but more importantly as we explored the alternatives none of the hire system providers were particularly interested in listening to our needs. This is where Hirehop are different. Within minutes of talking with them it was obvious that they were prepared to listen, open to suggestions and their support team guided us through the process of migrating our database across. The features Hirehop offers are fantastic, From the drag and drop abilities of the supplying list to the comprehensive stock checking module, the workflow has been properly considered and just works really well. A good software package is one thing but finding a company with great software and great support is another. I would highly recommend Hirehop. Give them a call and they will provide a demo system and then software experts (not salesmen) to support you with training, getting you up to speed.

Great support, Fantastic Features

To be honest nothing. If we have found something we don't like then we have been able to share our thoughts and Hirehop have provided solutions.

Found it very easy to use and did a lot more than the rest we tried, also the best priced

The low price set off alarm bells but I was proved wrong!

It is online and no servers too run, we just like it to work, and the HireHop softvare is always up and running. And the customer suport is exelent the few times i have nedded help.

HireHop is easy too start using and easy too use, we are very happy we shanged to HireHop after trying several other rental managment softwares.

Easy too use and a good value solution for smal and bigger rental companies.

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Ease of use and covers a lot of requirements (some we didn't know we needed!)

No negatives. A couple of things we thought would be good additions have been added as they listen to customer feedback.

Superb service and support during the integration process

Cloud access, easy to use, simple interface

Email integration via 365 is a bit flakey but that may be MS issue.

The service has been second to none. They are always on hand to assist if anything goes wrong or I just need advice.

Its very reliable, works well and is cloud based.

I do not have any cons as the system does exactly what I expected

Easy to use software with great support for the more in depth features. Still haven’t touched the surface.

Would like a better function to chase invoices.

Very easy to implement and adapt to your specific needs

With Brexit and the return of carnet requirements some extra work is required outside of the application

Very easy to implement, covers 80% operations of events equipments rentals and project management

I wish If more integration options were there

Smoother work flow and better use of time.

Very easy interface and very short learning curve. With great support importing our existing stock and tweaking the system the implementation is going very smoothly.

It is very easy to try and do too much. Make sure the transition is carefully managed. Start with keeping things to the basics then slowly increase the features used as they become accustomed to using it.

Great except a few quirks!

Incredible easy to check availability of products and then adding all the equipment into the equipment list. Once the list is built it’s streamlined to go through amending discounts

The fact you can not delete a job. You can make it a lower priority but the jobs is still active.

All Good Thanks

Easy to Use and Great Help in Transitioning over to use it

Not really any major cons with the software

The UI may look a little dated at first but it is packed full of features and customization options to make it work for many situations

It takes quite a long time to setup initially but is much quicker after this