Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.

Nothing much, actually. It's been such a positive experience from the start.

From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.

Easy to use, to set up, to learn for employees and low expensive

Constant evolution of the software adapting to technical constraints as restaurants caracteristics

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear. Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$ If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

Very easy to use, very easy to train new employees and very easy to set up and change menu items.... its just very easy...

not very much back end reporting. would like more detailed reports with time of day, week and month spending trends.

It has been an excellent overall experience and we look forward to using Koomi into the future.

- The very easy to use and very simple to look at interface. - The round-the-clock reliability. - The Clover-Flex integration. - The top-notch technical support.

In hindsight, we only wish we would have found this solution sooner.

The back office is really convenient, has great reports and easy to use.

Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.

Processing payements is fast and easy.

It is very easy to use, it is intuitive. It was easy to connect the IPad (MYR) to the Clover Flex terminal, to the MEV and to the bill printer. Also the updates are easy to make.

It would be nice to be able to see all the past bills somewhere online, in the reports.

Fantastic.

- The built from the ground up focus on QSR franchises. - The easy to use Koomi interface (which saves tremendously on training costs). - The detailed and insightful reporting. - The rapid turn around time on special requests and modifications to the software. - The stellar technical support. - The integration with the Clover Flex Terminal.

That we as an organization did not find and implement Koomi sooner.

Neutral.

The reports, the online set up interface, the design.

Tables management, inventory, pricing, intergration with UberEats (it doesn't let you modify your Uber menu from the uber website).

Very good experience in general.

Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.

Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.

It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features. Also, customer service is horrible. No answer to emails.

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax. connectivity issues. Doesnt work offline or on location. Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something. overall doesnt help me in productivity but adds a workload that could be avoided if new features were created. updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

Ease of adding products and services onto the Koomi POS.

We are not able to remove or add an item to a bill after we proceed with the pre-payment options (End bill function). Their is no way to void a transaction if a mistake was done with selecting a payment option.

MYR is great for our coffee shop. It has all of the features we need, and then some. Very easy to use and to train new employees on.

There are a lot of glitches that occur. One, in particular, we've had ongoing for 2.5 years that no one can figure out. It isn't the end of the world, but it does get frustrating when customers can't use their tap payment.

I have been a user since the beta version, and although I have tried other products I have always revert back to MYR.

Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.

Not the best for analytics, would like to be able to customize my daily report.