All MYR POS Reviews
1-25 of 98 Reviews
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Laura
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2021
Great product!
Overall, I changed from Cluster to MYR and we are all satisfied. We get lots of new features that is adapted to our business and we get wowed by our clients all the time. When everything works
PROSVery simple, super easy to use and to setup.
CONSService and updates. For some reason, I have problems at every update… And one thing that frustrated me the most is at the beginning I had to do my own setup. I am no expert in technology and felt pretty dumb asking so many questions to make sure I am doing everything properly. Service could be better, I know the boys are doing their best… when I am able to get a hold of them it’s 5 stars. They are patient and take their time to help. (Aka [SENSITIVE CONTENT])
Reasons for switching to MYR POS
Previous POS menu was too small, online ordering was from a third party and was charging too much extra fees. Plus UberEats intégration is also with another third party which has also extra fees. I rather deal with 1 and only 1 POS service.
Ty
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great Decision
This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business
PROSThe ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.
CONSThere were some issues with keeping orders open and adding items - however this bug was fixed through an update
Reason for choosing MYR POS
The overall customer experience. The sales person also had a cafe and shared a lot of great knowledge with me which really made me feel like more than just a sale
Gabriel
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Some bugs in the beginning
The back office is really convenient, has great reports and easy to use.
CONSHad some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.
Reason for choosing MYR POS
The price.
Reasons for switching to MYR POS
Needed extra POS and wanted a more up to date system.
Darren
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2019
Solid way to run your cafe business !
Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.
CONSNothing much, actually. It's been such a positive experience from the start.
Reason for choosing MYR POS
Super informative demo and very conscientious team committed to handholding us thru the entire process, every step of the way. They kept all their promises, and then some!
Jean-Jacques
Restaurants, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Easy, fast and good value for money
From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.
PROSEasy to use, to set up, to learn for employees and low expensive
CONSConstant evolution of the software adapting to technical constraints as restaurants caracteristics
Reason for choosing MYR POS
Hardware (iPad) les expensive, software more easy to use for a small business
Maria
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Koomi is the best POS for Quick Service Restaurants
It has been an excellent overall experience and we look forward to using Koomi into the future.
PROS- The very easy to use and very simple to look at interface. - The round-the-clock reliability. - The Clover-Flex integration. - The top-notch technical support.
CONSIn hindsight, we only wish we would have found this solution sooner.
Reason for choosing MYR POS
Koomi offered superior functionality and value than its competitors and did it on the relatively inexpensive and reliable iOS platform.
Martin
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Koomi is speeding you to market!
Koomi app is one of our key partners! Koomi's team is right over the phone with me as soon as I need it. We are always welcome to share ideas, to report observation on little details to push further (development) and even to ask for features to come! It just make my business management such easy and fun, day-after-day!
PROSKoomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine). This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want. I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!
CONSNo major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!
Sarah
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2019
Koomi review
Its accessible from my phone. Has gotten easier to train staff on screen layout.
CONSWhen it crashes it feels like there are too many hoops to go through to figure out why. Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service. Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.
Claudia
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Great program, very usefriendly
Great service
PROSQuite easy to navigate and user friendly
CONSColour coded section would be great for more visual references Back office, easier tally of multiple location
Reasons for switching to MYR POS
New location opening and end of contract
Jean-Jacques
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Koomi is good for me
Koomi M is excellent with my bakery’s products. Adding or deleting products is easy.
PROSSimple, efficient. No waste of time using koomi. Reports are clear and useable for accounting
CONSNetwork management. Airport behind my routeur seems to be the origin of network problems
Vendor Response
Hi Jean Jacques, Thank you for your feedback ! Since the latest update of Koomi app, how would you rate your connection with the MEV? Looking forward to hearing from you soon. The Koomi Team
Replied October 2018
Pedro
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Koomi Review
Excellent experience with Koomi POS. It is a reliable and easy-to-use POS system. Koomi facilitates our job and lets us concentrate on serving our customers. We can modify or update menu items aligned with our daily menu and stay up to date with trends and season meals. Perhaps, some type of integration with food delivering apps could be a good idea to explore.
PROSMenu items customization It is cloud-based Easy to learn and manage platform The Koomi network is very reliable Customer service is reachable to help
CONS1) One of the cons that we experience is with regard to "order receipts". After some time, they cannot be printed anymore and they disappear from the iPad screen and there is no space to get them in the Koomi admin space. Therefore, if a customer calls the next day looking for his/her sales receipts, it would not be possible to retrieve this information. 2) We believe that one of the features that Koomi POS should implement is the integration with third-party online ordering applications (i.e. UberEats, Skip, CHK PLZ). Like the kind of integration that Koomi has with Clover. This piece of improvement would save a lot of time for restaurant employees.
vincent
Restaurants, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed November 2018
not ready for the public
It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features. Also, customer service is horrible. No answer to emails.
PROScms is easy to use. its locally made. i feel like it's a small startup in a competetive market
CONSlack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax. connectivity issues. Doesnt work offline or on location. Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something. overall doesnt help me in productivity but adds a workload that could be avoided if new features were created. updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service
Gabrielle
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Small restaurant user
It's positive, I've worked with most big POS services in the past and this system is perfect for a smaller place like ours. No extra features that would pay for/otherwise not use. Customer service is super nice.
PROSSimplified programming Ease to produce several types of reports Good tech support
CONSUnable to customize (colour code) item buttons of place them in specific order on screens Several updates Limited options to pay for the koomi service (They only accept credit cards)
Dominique
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2022
Great for Café
I have been a user since the beta version, and although I have tried other products I have always revert back to MYR.
PROSIts great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.
CONSNot the best for analytics, would like to be able to customize my daily report.
Reason for choosing MYR POS
Lightspeed
Jean-Philippe
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Easy, simple, good value
Overall, great software, easy to use, simple for the staff!
PROSEasy to set up with admin log in, easy to use for my staff
CONSTo connect all the POS with the iPad, printer and clover, you absolutely need customer service to assist you. No option to add lock screen with multiple user, only one code for the boss and that's it unlike Maitre D where the staff have to put their code before punching the order.
Reason for choosing MYR POS
Simple and cheap for my business
Andreas
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2021
Coffee bar
Its a constant work in progress
PROSLooks sleek, easy to program, decent back office features
CONSNo inventory management Integration with clover is problematic taking away speed Bugs are long to fix and management treats you like its your fault until you get mad. Easy for employees to delete items and keep cash (so better for a non cash environment)
Reasons for switching to MYR POS
Was supposed to be faster, it would be mich faster if clover i tegration or terminal integration would work consistently
Etienne
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Good ppa EAST to use
When we have to train staff it is very Fast for them to understand
PROSVery easy to configure and use. Now Works with square
CONSConnection with mev is sometimes lost but I Think it is a mev issue not koomi
Vendor Response
Hi Etienne, Thank you for your feedback ! Since the latest update of Koomi app, how would you rate your connection with the MEV? Looking forward to hearing from you soon. The Koomi Team
Replied October 2018
Stephanie
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
Great Local POS
It's very easy to use and very practical when your menu changes often.
PROSthat you can easily change your infos/items in the app
CONSThe layout of the app could be more organic. It's hard to see all the items when you check out to make sure you got the order right you need to recheck each item one by one instead of having a one slide resume.
Sam
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Review
We experienced a couple of technical issues but tech support is there. T Wedid have times that we're critical an fee had to do everything's by hand. It got rectified the next day but I guess that's the price to pay when everything is online.
PROSEasy to use. Good. Takes less spaces since it's an iPad.
CONSNo features for groups reservation to add service fee extras.
Vendor Response
Hello Sam, We do have an offline mode. If you would like to know how it works, please do call support and we will be happy to assist you!
Replied November 2018
Sumbul
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
New users
Easy to use and train staff Very happy!
PROSEasy to setup Easy to implement Easy to add/modify/delete entries
CONSWould like to see sale of total items somewhere on the pos and not just in the application
Reason for choosing MYR POS
Price Customer service
Martin
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great software for a coffee shop
Great experience so far.
PROSI like the fact that this software was tailored specifically to coffee shops. They understand my business and make the system very user friendly.
CONSI haven’t really found a feature I dislike it or anything essential missing.
Marie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Koomi for everybody
As we are not a restaurant, I could not speak about certain features which we don't need, but Koomi is very easy to use and can be useful for every kind of shop.
CONSSupport and tips could be more detailed on the website.
Mark
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Koomi delivers
Koomi has made it easy for communication from the order taker to the kitchen. Order errors have been eliminated.
PROSEasy to use, reliable and support is constantly adding new features
CONSNothin really comes to mind. No problems.
John
Verified reviewer
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Quick and easy to use
Overall the POS is very easy to use and flexible.
PROSCustomisation of menu with a live portal
CONSLack of colour coordination would be very helpful
Mitch
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
A nightmare
Simple and intuitive. Buttons are easy to find. That's about it.
CONSUnreliable. We were promised ease of use and connection with POS terminals but it has been everything but easy. I have personally lost 5-10 hours of wasted time not to mention lost sales because of terminals not working.
Reasons for switching to MYR POS
Good sales team. Lots of promises. Switched from Lightspeed but will likely go back.