What are Simphony POS users saying about the software?
Read what people like you have said about using Simphony POS software through verified user reviews
User Review Highlights
4.43
21 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services."
"We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals."
"Additionally I'd like to acknowledge the Project Team for their supportive and motivated implementation."
"Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements."
"Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer."
"Custom development can sometimes be difficult to manage."
Jump to:
Product Overview
Alternatives
Comparison
Browse all Simphony POS Reviews
- Have you used Simphony POS and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 21 of 21 reviews

Christian
Verified reviewer
Company size: 501-1,000 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2020
Simphony Review - Minor DKL Food Group
Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
Pros
The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
Cons
The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
Matt
Company size: 201-500 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Oracle = A great global partner
I have been happy with our experience with Simphony. They provide a great product
Pros
One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires
Cons
Most adjustments to the program involve an additional purchase. Immediate support not often available
Reasons for choosing Simphony POS
Greater capabilites and were able to move with us on a global scale
Reasons for switching to Simphony POS
Bepoz did not have the all the reporting capabilities our organisation required and was not able to go forward with our global expansion.
Marlon
Company size: 11-50 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
High end POS Solution
Pros
The POS layout is very well setup for ease of use, the wording and descriptions are simple and easy to understand for all our staff members
Cons
It is not compatible with GAAP OCB screens so it does not offer a drive thru solution, this area is still underdeveloped, It has to run in a window on your back office and if you accidently close the window the whole system shuts down.
Jean
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
October 2020
What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.
We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk . Since, Oracle purchased Micros, service and support has suffered greatly. They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings. Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.
Pros
The ease of menu updating and cusomtization.
Cons
There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.
Reasons for switching to Simphony POS
We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer
Mike
Company size: 501-1,000 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
June 2020
Simphony
effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!
Pros
Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!
Cons
Sometimes support a little clunky, but we get there in the end.
Reasons for choosing Simphony POS
As a larger company - it had development of products pretty much nailed. Reliability & overall bang for buck .
Anders
Company size: 11-50 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
September 2020
POS platform, not just a POS
We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.
Pros
Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.
Cons
It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Simphony POS for Hotel
Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation.
Pros
Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance.
Cons
The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate.
Reasons for choosing Simphony POS
Because the Simphony POS is our standard POS used in our hotel chain.
Sam
Company size: 51-200 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Run Away. Do not look back
Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
Pros
The reporting software is pretty thorough
Cons
The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Nice
Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .
Pros
very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .
Cons
The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently .
Fabiana
Company size: 501-1,000 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2020
Versatile and user friendly
Had great technicians helping with installation, for any
Pros
Very easy to handle database, integrates with 3rd parties applications (i.e Givex, WindCave, Omnivore, Open table, OrderUp!, HotSchedules), outstanding installation team and great support technicians ready to help 24/7.
Cons
Labour Management and Table Management System are both very basic. The functionalities offered are not sufficient to our company's needs.

Minar
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
Very comfortable and Easy to use
Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly.
Pros
Its very positive program and very easy to use also easy to maintain the inventory system.
Cons
Inventory system is very good. Can control the costing very easily
Lars
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Simphony POS
Pros
Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems)
Cons
Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements.
Reasons for choosing Simphony POS
Lot of features and interfaces are not available in other POS products. Simphony can connect to advanced reporting systems and cost control systems
Adarsh
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Oracle Micros POS is very good
This is a great software i have ever used, easy to use, easy to learn and very user friendly, i don't think there is anything else who can compete with this particular software, i have been using this software everyday from last 4 years, its been a great software and it has become part of my life now.
Pros
I have been using this software on daily basis from last four years, it is a great software for billing purpose, you can get a personal id for yourself, everyone can findout who has punched or voided the order, easy to use, and bills can be printed easily when needed.
Cons
I don't find any cons in this software apart from one thing, whenever we are printing bills it make lots of printing noise.
Kiran
Company size: 10,000+ employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2020
Modular SaaS for Hospitality
Oracle's team have gone above and beyond in supporting us with the roll out from the initial days to getting data setup orchestrated and delivered.
Pros
-Enterprise architecture -Data Modelling of the application which aids in a multi-tier data setup but rolls up efficiently for reporting purposes. - Offline Mode
Cons
- Browser compatibility - Device Flexibility
Vishal
Company size: 10,000+ employees
Industry: Food Production
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Oracle Simphony
Pros
Oracle Simphony cloud solution is easy to deploy and manage while being a scalable product at a global level, this inturn enables us to move quickly to match our business needs.
Cons
Custom development can sometimes be difficult to manage.
Markus
Company size: 51-200 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
reliable and easy to use
Pros
Cloud based usage easy to manage different stores
Cons
it offers a big variation of functions, but to get customized solutions is a long way...
Courtney
Company size: 51-200 employees
Industry: Restaurants
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
Not my favorite
Prefer other pos softwares over micros but it is a simple yet powerful and versatile option.
Pros
The best feature of this product is the ability to look up and print recipes right out of the receipt printer.
Cons
Didn’t love all of the colors on the display. Not the most user friendly pos system I’ve used. Button interface feels weird.
Reasons for switching to Simphony POS
Changed occupations
Brian
Company size: 11-50 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2021
Simphony
Pros
The software is amazing. It helps keep confusion down with online and dine in orders during covid. It also helps keep track of inventory.
Cons
The system is complex. It took some time to get set-up to the standards that the restaurant requires.
Tyler
Company size: 51-200 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
June 2021
Worst vendor experience of my life
Worst experience of my life in terms of customer service, and ease of use. I cannot express enough how much I do not recommend.
Pros
It looks cool. Nothing else positive. Stay away
Cons
Getting in touch with customer support is next to impossible. You’ll be in hold for an hour for them to hang up without notice. Getting them to actually resolve an issue is quite literally impossible. We have had ongoing issues with cash payments for over a year. Absolutely no sense of urgency, and either they are unwilling, or unable to help with every issue that has arisen. I’ve never wanted to throw a companies products off the roof until I dealt with oracle. Stay away.

Emre
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Leader in the market
Pros
Nothing to say for this perfect programme
Cons
Nothing i am using this programme almost for 15 years
Kendall
Company size: 201-500 employees
Industry: Entertainment
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2020
Finally a POS for the Events Industry
Pros
The biggest win for us was that this product recognises Events against transactions. For any business in the Event Industry this is always a struggle in POS and has enabled us to develop integrations with our other corporate systems. Additionally I'd like to acknowledge the Project Team for their supportive and motivated implementation.
Cons
The EMC user interface is due for a refresh

Simphony POS
The number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.