Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.5 / 5
Customer Support
3.5 / 5
Functionality
4.5 / 5
Pros
"Its very positive program and very easy to use also easy to maintain the inventory system. "
"Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems)"
"Cloud based usage easy to manage different stores"
Cons
"Sometimes support a little clunky, but we get there in the end. "
"I don't find any cons in this software apart from one thing, whenever we are printing bills it make lots of printing noise."
"it offers a big variation of functions, but to get customized solutions is a long way..."
Oracle MICROS Simphony POS Reviews
Filter by:
July 2020

Christian from MinorDKL Food Group
Company Size: 501-1,000 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
July 2020
Simphony Review - Minor DKL Food Group
Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
Pros
The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
Cons
The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
July 2020
Matt from Cafe Del Mar Australasia
Company Size: 201-500 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
July 2020
Oracle = A great global partner
I have been happy with our experience with Simphony. They provide a great product
Pros
One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires
Cons
Most adjustments to the program involve an additional purchase. Immediate support not often available
Reasons for Choosing Oracle MICROS Simphony POS
Greater capabilites and were able to move with us on a global scale
Reasons for Switching to Oracle MICROS Simphony POS
Bepoz did not have the all the reporting capabilities our organisation required and was not able to go forward with our global expansion.
April 2021
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Nice
Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .
Pros
very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .
Cons
The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently .
October 2020
Jean from Arethusa A Mano
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2020
What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.
We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk . Since, Oracle purchased Micros, service and support has suffered greatly. They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings. Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.
Pros
The ease of menu updating and cusomtization.
Cons
There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.
Reasons for Switching to Oracle MICROS Simphony POS
We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer
January 2021
Sam from Chestnut Street Hotel Inc
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
January 2021
Run Away. Do not look back
Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
Pros
The reporting software is pretty thorough
Cons
The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.
June 2020
Mike from Outback Steakhouse Australia
Company Size: 501-1,000 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
June 2020
Simphony
effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!
Pros
Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!
Cons
Sometimes support a little clunky, but we get there in the end.
Reasons for Choosing Oracle MICROS Simphony POS
As a larger company - it had development of products pretty much nailed. Reliability & overall bang for buck .
September 2020
Anders from Future Ordering Sweden AB
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2020
POS platform, not just a POS
We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.
Pros
Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.
Cons
It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.
January 2021
Adarsh from Marriott International
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2021
Oracle Micros POS is very good
This is a great software i have ever used, easy to use, easy to learn and very user friendly, i don't think there is anything else who can compete with this particular software, i have been using this software everyday from last 4 years, its been a great software and it has become part of my life now.
Pros
I have been using this software on daily basis from last four years, it is a great software for billing purpose, you can get a personal id for yourself, everyone can findout who has punched or voided the order, easy to use, and bills can be printed easily when needed.
Cons
I don't find any cons in this software apart from one thing, whenever we are printing bills it make lots of printing noise.
July 2020
Fabiana from Outback Steakhouse Australia
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2020
Versatile and user friendly
Had great technicians helping with installation, for any
Pros
Very easy to handle database, integrates with 3rd parties applications (i.e Givex, WindCave, Omnivore, Open table, OrderUp!, HotSchedules), outstanding installation team and great support technicians ready to help 24/7.
Cons
Labour Management and Table Management System are both very basic. The functionalities offered are not sufficient to our company's needs.
October 2020

Minar from Hotel Sarina Dhaka
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Very comfortable and Easy to use
Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly.
Pros
Its very positive program and very easy to use also easy to maintain the inventory system.
Cons
Inventory system is very good. Can control the costing very easily
July 2020
Lars from FO - Data GmbH
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Simphony POS
Pros
Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems)
Cons
Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements.
Reasons for Choosing Oracle MICROS Simphony POS
Lot of features and interfaces are not available in other POS products. Simphony can connect to advanced reporting systems and cost control systems
July 2020
Kiran from ISS Facility Services Australia
Company Size: 10,000+ employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
July 2020
Modular SaaS for Hospitality
Oracle's team have gone above and beyond in supporting us with the roll out from the initial days to getting data setup orchestrated and delivered.
Pros
-Enterprise architecture -Data Modelling of the application which aids in a multi-tier data setup but rolls up efficiently for reporting purposes. - Offline Mode
Cons
- Browser compatibility - Device Flexibility
July 2020
Vishal from General Mills
Company Size: 10,000+ employees
Industry: Food Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
3.0
Functionality
4.0
July 2020
Oracle Simphony
Pros
Oracle Simphony cloud solution is easy to deploy and manage while being a scalable product at a global level, this inturn enables us to move quickly to match our business needs.
Cons
Custom development can sometimes be difficult to manage.
July 2020
Markus from 2B-Visions AG
Company Size: 51-200 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
July 2020
reliable and easy to use
Pros
Cloud based usage easy to manage different stores
Cons
it offers a big variation of functions, but to get customized solutions is a long way...
July 2020
Kendall from Adelaide Festival Centre Trust
Company Size: 201-500 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
July 2020
Finally a POS for the Events Industry
Pros
The biggest win for us was that this product recognises Events against transactions. For any business in the Event Industry this is always a struggle in POS and has enabled us to develop integrations with our other corporate systems. Additionally I'd like to acknowledge the Project Team for their supportive and motivated implementation.
Cons
The EMC user interface is due for a refresh