All Shipox DMS Reviews
1-12 of 12 Reviews
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Jonathan
Verified reviewer
Restaurants, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Order delivery tracking
I can have all the orders controlled and have captures of proof of delivery that makes my work more real without malicious people being able to say that I do not deliver the address and affect my job.
PROSWith Shipox it allows me to have a much more organized work in deliveries, I can have a follow-up control of each order until its delivery, immediately updating the status of the order and being able to receive comments from the client to know their degree of satisfaction with all the service . Your functions have made my work more productive.
CONSIn my opinion, everything has gone well and I have not obtained any failure that interrupts my work.
Thamer
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great DMS system for Logistics company
- Orders Management - Fast fixes - Integration with local e-commerce platforms - Great customer service agents and sales reps.
CONS- Some optional features should be added.
Osama
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2022
Sexy on the outside. Ugly on the inside.
Bad. Perhaps we didn't ask many questions before
PROS- Good Web Design: Nice colors and UI elements.
CONS- No admin API: You won't be able to manage or apply your own logic as an administrator, because they don't have APIs with admin privileges. - Integrations are prone to errors: We spent more than 6 months trying to get the team to set up just one integration with Salla. The already sat up integrations such as Zid often produces errors and orders don't reach Shipox's dashboard. - Doesn't support extra COD charges: You won't be able to apply extra COD charge as their system doesn't support it. - Route optimization doesn't work: Despite their advertising that they have route optimization, sadly after 5 months of purchasing their product, we found out their route optimization solution wasn't ready yet. - Slow responding customer support: Their customer support team doesn't respond quickly to you in case of critical issues. We had to contact the development team lead directly in case we experience emergency issues. - Expensive add ons: They will charge you massive amounts of money for small features. Integrating your SMS provider with Shipox will cost you more than $2000.
Reason for choosing Shipox DMS
As the title said "sexy on the outside, ugly on the inside"
Mohamed
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Mohamed Ashraf
flexibility of the team for enhancements
CONSlack of handover between internal shipox teams
Oluwafemi
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Functionalities
Easy to use , it hardly breaks down interms of bugs or internal server issues and the mobile application is simply amazing
PROSVery user friendly and easy to use interms of functionality
CONSPricing model is not well detailed enough and not flexible interms of usage
Reason for choosing Shipox DMS
It’s detailed enough and supports the entire logistics process
Reasons for switching to Shipox DMS
Cos shipox supports my entire process
Vendor Response
Thank you for taking the time to provide us your feedback.
Replied April 2022
Catalin
Food & Beverages, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2022
Eathos UAE
Shipox was meant to help with automize the delivery service,orders to land in the POS and from there to shipox and drivers which is still not happening most of the times,we still need to have at least one person doing this.
PROSThe idea behind the software is great,would be a great tool if would be fixed. Id love the drivers live tracking if would work
CONSNot very user friendly,takes some time to get used with.
Reason for choosing Shipox DMS
Shipox is the first kind of software we are using but honestly if things don't improve will have to look for something else.
Vendor Response
Thank you for taking the time to provide us your feedback. We are really sorry to hear of the difficulties you've had with our software. This definitely doesn't sound like the service we try to provide to our customers & we'd like to look into this for you. We will investigate this issue and get back to you shortly.
Replied April 2022
Azamat
Logistics and Supply Chain, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
I recommend Shipox DMS for the delivery companies
It is very easy and clear to use in Logistic systems.
PROSThe most appreciated features are 1. Well-organized tracking system; 2. User-friendly mobile applications for Customer and Driver; 3. Exact control on COD (Cash on Delivery); 4. Full and open information on Customer's Web
CONSWhen downloading the dynamic report it takes a little bit longer.
Reasons for switching to Shipox DMS
Due to the lack of control on each parcel.
Vendor Response
Thank you for taking the time to provide us your feedback.
Replied April 2022
Furkan
Logistics and Supply Chain, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Reliable DMS for your fleet
Shipox with its highly reliable and lean software helps our customers to manage their fleet with ease. With easy and straight forward pricing and setup Shipox makes it very easy to start your operations in distribution. Managing Fleet become easier with Shipox.
CONSActually the integration was very easy for us and customer support was well enough. I hope keep up the good work
Vendor Response
Thank you for taking the time to provide us your feedback.
Replied April 2022
Alex Sandro
Logistics and Supply Chain, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Unless you are an IT do not buy it
I just lost my money I pay for white label I did 4 training and it time I have to explain what my company do was very disappointing
PROSMaybe if you are an it you can buy and love the system
CONSYou will not understand the system you can’t use in UK for post codes and all the couriers will agree make the system useless
Reasons for switching to Shipox DMS
Because the produto looks good before you use
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great software to deploy for a startup
We had a great interaction with the team, they were always easy to comunicate. We did count with a great IT team at the time and they help us go through the whole process. We like many of the features that were ready to use after the setup
CONSAs per described we didnt have a IT team, so the set up was not as fast however they did offer us an option to have all handled by them. Still it would have been nice to have a more simple setup.
Saeed
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
amazing team
excellence customer experience and support 24/7
CONSthere is no branch for the company in saudi arabia
Mohammad
Logistics and Supply Chain, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Wideview Dashboard
Easy to learn, main control center on all customers' orders, high performance and lite, easily customized
CONSIntegration with customers take long time
Vendor Response
Thank you for taking the time to provide us your feedback.
Replied April 2022