According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

It's straightforward to use, and customer service is quick and helpful!

There isn't anything I don't like. Everything is good.

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

The UI is pretty but otherwise useless. That's all.

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

Excellent experience which can not be said about most apps I have attempted to integrate into my stores.

Simple to set up! Having a free trial period is also important when using something that is new to me. I have been impressed with the ease of use in setting this up on 2 Shopify Stores. I can manage these connections from one dashboard which is fantastic. The support has been excellent - [sensitive content hidden] have both been excellent in helping me to get the most from this app.

At this stage, I do not have any cons to report on the app.

GREAT SERVICE, AND I RECOMMEND THE SERVICE

GREAT SERVICE, AND I RECOMMEND THE SERVICE

easy to use, great support from the team

No cons found, very friendly for user. I reccomend to any shopify store owner.very good!

[sensitive content hidden] did a wonderful job, thank you so much!

Nothing yet, it has worked for my needs so far

Fast and easy to navigate with the help of Jai

Wish the customer contacts could be used via shopify

Easy to connect my shopify store to the Aftership app

Nothing so far but I will update it if something came up

The UIUX is very user friendly. Easy to set up

Still in the process of checking the app.

Great Service

Customer Support is fast and great. Solved my issue within seconds

NA, i havnt been using it long enough to answer this questions

Kind, attentive and ready to answer any of our questions and doubts.

We are still exploring the application. I have missed a bit more detailed help section.

I recently had an amazing experience with [sensitive content hidden] from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also [sensitive content hidden] exceptional service. They've secured my trust and loyalty. Kudos to [sensitive content hidden] and AfterShip for raising the bar for customer support.[sensitive content hidden] , thank you for your outstanding assistance – this experience truly sets AfterShip apart!

AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers.

While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users.

[sensitive content hidden] was so awesome! I wish there were more people like him on this earth! They really do care about your business success. I have used the platform since 2020 and it has always been my saving grace! I just got an order after I sent my 1st email to my email contact customer list of which I have accumulated through Automizely Marketing and Email, Pop ups!! They are amazing!!! I want to give a HUGE SHOUT OUT TO [sensitive content hidden], he is the best!!!! Thank you so very much!!! I appreciate [sensitive content hidden] and his top notch customer service!!!

I have nothing bad to say about AfterShip :)

Really excellent company

Ease of use, customer service, integrations, embedded returns center

Limited features for exchanges, but still many useful features

I like the CSV upload and export functionality, that allows me to track all shipments and run macros against export data in order to manage my shipments more easily.

When my shipment numbers have changed, I would like to receive a recommendation to change my billing plan. Currently this isn't being implemented by Aftership.

The customer service and assistance is indeed prompt. Thank you [sensitive content hidden] for assisting me.

I like the tracking design and pretty nothing negative to say yet.

My overall experience is , We're investing less energy doing the physical work of looking for the best estimating, occasionally minding shipment situations with, advising each client of all bundles traveling their direction. Further developed satisfaction and consumer loyalty.

This handles the entirety of our following #'s truly well and convey SMS messages to our clients when their request is transported, on the way, out for conveyance, or conveyed. Tragically can just utilize 1 of those SMS messages since it's so darn costly to send a book with this application.

I enquire this previously and choose to step away in light of the fact that the documentation to execute wasn't extremely clear. I'm happy I made the choose. After not long, I had numerous involvement in utilizing this assistance on the bundle getting closes. Most the time it just give the following numbers and incapable to give solid wellspring of the bundle or the fundamental data showing where the packages right now at.

Nice and Wonderful . The team specially Nitish is just a Gem

I appreciate the technology they bring , which gives ease of Tracking International Couriers .

Not as such . Nothing bad about Aftership

I would like to thank [sensitive content hidden] for providing excellent service today. Keep up all of this and you will gladly be rewarded for all of your kind efforts.

I like how they are always willing to assist

The trial end date time when it ends and you cat use

I LIKE EVERYTHING ABOUT AFTERSHIP I HAVE BEEN USING SINCE IT WAS LAUNCHED

IT HAS BECOME EXPENSIVE AND WHATSAPP INTEGREATION IS NOT FOR SMALL COMPANIES

When I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.

When I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.

In regards to package information in the dashboard it would be nice to see the recipient name.

A+ - love working with these guys/gals.

We use their pop-up for new customer discounts and have had a great experience working with their service team, to get it setup just as we need it!

N/A - we've had no issues with them. They're responsive on chat and very friendly to work with.

Return Center + Follow up integration within the website

Difficulties in set up of exchange in Return Center