We have had verizon, gps insite and now leaving azuga. Samsara has blown all of these out the water. The AI Camera system is great with it customization of levels of triggers. The previous systems had lots of false flags. With previous systems we struggled to get video from accidents which lead to leaving other platforms.

- Features - AI Cameras - Simple AI Driver Assignments - Coaching Drivers - Accurate GPS System that works

- higher price - I can't really think of any cons right now

Overall, in the capacity that I use it, I am happy with it and hope the company stays with Samsara. Again, I audit 20 to 30 logs and that is the extent of my use, but I am happy with what I have.

I find the ease of use good for monthly audits. I do not own the Samsara product I use. I have full login credentials as a contract safety rep. I only do monthly and spot audits but find the accuracy and ease good. Once I learned the system, audits can be done relatively quick and systematically. Other programs seem to require redundant actions to do the same thin.

I do not see the driver's end of it, but it seems there be some features that would make it mandatory to fill some fields or alerts that the driver did not add a shipping doc or trailer #. Or most common issues.

There customer service is terrible. No one has the ability to help. Worst company to deal with issues ever.

There customer service is terrible. No one has the ability to help. Growth turned this once great company to trash.

There customer service is terrible. No one has the ability to help. Woke management will not help.

They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me.

The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly.

The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic.