Reputation Studio

RATING:

4.8

(4)

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Overview

Reviews

About Reputation Studio

Reputation Studio is a review management solution, which helps businesses monitor and analyze client reviews from multiple channels such as marketplaces, websites, application stores, social media platforms and more. Administrators can use reports to visualize and gain insights into products, key topics, ratings by channel and other metrics. Using Reputation Studio, supervisors can track open tickets based on owner or status and configure access permissions for staff members. Administrators can set up an approval process for managers, customize workspaces according to requirements and use product IDs to map customer content across multiple channels. Additionally, businesses can assign roles and respond to client reviews using personalized templates. Reputation...

Reputation Studio Pricing

Reputation Studio's pricing starts at $499 per channel per month. Discounts are available for nonprofits.

Starting price:

$499.00 per month

Free trial:

Not Available

Free version:

Not Available

MANAGE AND MONITOR REVIEWS | Consolidate reviews from just about anywhere and manage them efficiently with a focused agent interface.

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Reputation Studio Reviews

Overall Rating

4.8

Ratings Breakdown

(3)

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Reputation Studio

4 Reviews

Write a Review

Susan

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2022

Easy to use and great support/ onboarding with vendor

We have been able to pull in reviews from multiple platforms and answer from within Salesforce service cloud. The implementation team at 1440 are great people. Great support and any issues we encountered during the implementation/onboarding phase were dealt with very quickly. They were always super helpful and provided excellent support throughout every stage. They are also quick to respond and offer great post go live support. Excellent service!

PROS

Ease of use and customizable. Great feedback from our users and teams. Intuitive and as the Review object layouts./fields can be customizable, it has made the process super easy and efficient for our teams to respond to reviews and reduced average handling times. We use this within Salesforce Service cloud and the layout of the Reviews object/ Reputation Studio is much more user friendly than standard Salesforce case layouts.

CONS

Would be good to see history for google play reviews that have been updated (but this may already be on the roadmap) however 1440 have provided workarounds for Google Play reviews.

Vendor Response

Hi Susan, Thank you for the great review. We are very excited about our continued partnership. Thank you, Christian@1440.io

Replied July 2022

Jason

Health, Wellness and Fitness, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2021

Reviews and Q&A Engagement Made Easy

I have been very pleased with the tool, as well as the partnership with Rep Studio overall. Reviews monitoring and engagement is an area we will only continue to grow in globally and Rep Studio has proven to be the right solution to deliver our ambitions.

PROS

The integration with our SFDC tool allows our agents to move seamlessly through consumer contacts without losing sight of following the appropriate compliance guidelines. Reputation Studio has also proven to be flexible in being able to meet our needs with a very attentive support service.

CONS

At times, Salesforce can load a bit slow, which is where Reputation Studio lives.

Vendor Response

Hi Jason, Thank you for the great review and we appreciate your partnership. Thank you, Christian@1440.io

Replied August 2021

Naem

Marketing and Advertising, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2021

Naem's Review of Reputation Studio

PROS

The ease of use is what sticks out the most. Rep Studio integrated really well with our current setup in Salesforce. Reputation Studio has allowed for a quicker, and more personal connection with our consumers.

CONS

There aren't many things to complain about aside from a few hiccups we usually experience after deploying updates in Salesforce. These are few and far between, and usually caught and resolved in a short period of time.

Vendor Response

Hi Naem, Thank you for the review and we appreciate your feedback. I would love to connect with you to learn more about how we can improve the Ease of Use and Overall Quality of Reputation Studio. Thank you, Christian@1440.io

Replied May 2021

Jake

Telecommunications, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2021

Great tool, fantastic value

Reputation Studio (1440) has been awesome to work with. They actually listen when you have a new idea. Love working with this team!

PROS

Honestly the support as our needs have evolved has been critical to our success. Great team!

CONS

Any time there have been shortcomings or things to address, the team has been quick to build solutions. No complaints or critiques

Reasons for switching to Reputation Studio

We were moderating in the native tools, now we have everything flow into Salesforce Service Cloud to help boost our efficiency. Huge increase in productivity and efficiency!

Vendor Response

Hi Jake, We truly appreciate our partnership with you and your team. We are excited about the new features we are pioneering together. We know they Salesforce Service Cloud team even more efficient and ensure your customers love you even more. Thank you, Christian@1440.io

Replied May 2021