ReviewBuzz

RATING:

4.2

(9)
Overview

About ReviewBuzz

ReviewBuzz is a cloud-based reputation management solution, which helps home service businesses gather, manage, and monitor customer reviews. ReviewBuzz lets managers sort reviews by employee names or review site, location, or channels. It allows business owners to track the company’s performance, view negative reviews and discover new trends. ReviewBuzz helps employees create a personal review portfolio, request and read reviews, and evaluate the progress through the leaderboard. It comes with a mobile application for iOS and Android. The solution is available on monthly and annual subscriptions.

ReviewBuzz Pricing

$199/location/mo billed annually.

Starting price: 

$199.00 per month

Free trial: 

Not Available

Free version: 

Not Available

ReviewBuzz leaderboard

ReviewBuzz Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for ReviewBuzz

9 Reviews

Scott

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great at building online reviews

ReviewBuzz has grown our google reviews from 20-30 reviews to over 300 reviews and we went from a low 4 star rating to a 4.9 star rating. I have noticed a lot more people finding us online through google natural search’s. The program has allowed us to grow out online presence that we couldn’t do on our own. Thank you.

PROS

Any easy way to build your online reviews.

CONS

Not many. It would be nice to have Yelp work with the program but Yelp doesn’t allow reviews from outside places.

Reason for choosing ReviewBuzz

ReviewBuzz was working with Lennox HVAC manufacturing to team up with them.

Shane

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Review management

I have been using reviewbuzz for 5 years and it has been seamless. Great product and service.

PROS

Setup was easy. Great customer service. Dashboard is easy maneuver. Integration with service titan.

CONS

no complaints. I have nothing negative about the software.

Reasons for switching to ReviewBuzz

ease and integration

Davron

Automotive, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2021

Don’t use this company anymore, they will get from you more money or you will get bad reviews

Very bad experience, don’t use this company

PROS

Not at all, they will putt negative reviews if you stopped working with them

CONS

Very unprofessional , you will get ripped off

User Profile

Gonzalo

Verified reviewer

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

An easy way to help customers review your services

Overall ReviewBuzz does reviews well, they have helped us get reviews so our name stays front and center with our customers.

PROS

i like how it makes it easy for your customers to review your services. all they have to do is follow the steps on the printed card.

CONS

i think they could improve the look of the review page.

User Profile

Jamie

Verified reviewer

Oil & Energy, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2018

Good tool to use as an incentive for employees to get reviews

Increase in customer reviews online and employee participation and increase in customer service and satisifaction.

PROS

As a service company, we rely heavily on referrals and reviews. The ReviewBuzz program encourages a company to offer incentives to its employees to ask customers to leave reviews on popular websites such as Google, Facebook, Better Business Bureau, and more. If done correctly, the program works. Our company gained over 100 reviews in a year. All our employees had to do was ask.

CONS

The website is difficult to use. It automatically keeps track of points when a review is left, however, it is inaccurate. I found it was easier to keep my point tracker in excel.

Cristina

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Changed our online presence dramatically!

Increase in revenue!

PROS

Extremely intuitive. Easy integration logistically with our three locations. customer support. I like that I can use chat to contact them immediately.

CONS

Honestly, I don't have any complaints! We love everything about it. Ok, maybe a small suggestion. More widget icon designs.

Ronnie

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2019

Review Buzz

Lack of follow thru from Review Buzz. Program works well but still hard to get Customers engaged.

PROS

Ease of compatibility with my dispatching software.

CONS

Lack of help from Company on issues that are submitted to them.

Emily

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Guys seemed more eager to get reviews!

PROS

It was a nice incentive for the guys, and they always pushed a little harder for reviews. As a contractor we really rely on our reviews to keep business booming.

CONS

There is nothing to really dislike! It is easy to use, and keep track of your points. I don't have any cons!

Anonymous

51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Good and robust software!

PROS

It was great to be able to have the options to review.

CONS

There were not enough features to expand upon the review.

9 Reviews