unitQ

unitQ is a customer experience management platform that provides real-time insights into product quality and customer sentiment. It is designed for customer support teams, product managers, and executives in SaaS and eCommerce companies. The platform leverages artificial intelligence (AI) technology to analyze customer feedback from multiple sources including app reviews, support tickets, chat logs, and social media. It detects quality issues and sentiment changes in real-time, providing alerts so teams can take immediate action. unitQ also aggregates insights over time to provide benchmarks that help teams track how product quality and customer sentiment evolve. Additionally, the application integrates with tools like Slack and Jira to streamline collaboration and iss...