We have thought of going without Bettercloud, but everytime we recognized the high value it provides - it would be tough to live without it.

Bettercloud was a life saver when we moved over to GSuite- the Google Admin just wasn't cutting it with all the features and needs we had, but Bettercloud provides everything we need.

The user interphase took a little getting used to, but once I located what I needed, it's been great

Our business teams utilize BetterCloud to automate onboarding and offboarding processes as well as to start adding one-off automation that makes life easier for the team. Changes to calendars, email groups, and shared files as well as personnel relocation between locations are all now automatic. Receiving alerts, seeing reports, and taking proper action are all made simple when alerts are sent for things like  PII data, credit card information, and HIPPA items. Remediation can be completed more quickly and easily because it can be done without requiring regular manual log reviews, for example.

BetterCloud is frequently simpler than using some of the consoles offered by the providers we interact with. Workflows can incorporate alerts,  enabling us to start a workflow in response to an alert event.  Automating the time-consuming onboarding and offboarding processes. improved user administration and bulk updating options in Google Workspace.  Oversight and control over document sharing in numerous well-known apps. Granular automation for Salesforce user roles, permission sets, and profiles.

It may take some time to finish any road-mapped improvements. There are still some  Google integrations that must be managed in the original interface designed for Google integration because they are not in the main console. There are certification programs available, but I don't believe BetterCloud certificates are well-known in the IT sector just yet. Finding and exploring workflows might be challenging; the search function needs improvement. A separate website from the main app has Google's DLP  controls. The reporting of automated failures can be enhanced.

I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool. But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS. When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS!!! FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.

Horrible customer service Integration with the Google Domain was poor at best

I have seen the evolution of BetterCloud from the beginning of the company and the product was many versions ago that only supported Google. The evolution of this product is allowing administrators to have overall insight into all of their SaaS apps. Companies today need to focus on business process improvement from a sys admin standpoint and BetterCloud is a key player in this for those who cannot afford tools that require heavy security and management.

This software is great for having a central management point for many of your SaaS applications. Currently, BetterCloud integrates with 60+ SaaS apps that are popular in today's world. The best thing about this is streamlining your onboarding and offboarding processes for all of these apps via workflows. System administrators have difficult times with many SaaS apps and understanding who has access to what. BetterCloud's workflows make it easy to do minimal amounts of clicks to de-provision users in a secure manner, confirm that data is not loss, and save on licensing.

I use BetterCloud a lot for Google Workspace administration. The tool is still lacking in some areas such as Shared Drives and using groups to control the access that hasn't been developed yet in BetterCloud. Google Workspace has stepped up its playing field with management via security groups and BetterCloud needs to do this as well.

Overall I'm happy with Bettercloud. We utilize it mostly for early lifecycle or termination events so that the menial tasks are automated and there's an audit log for each. I just wish it didn't cost so much!

I enjoy Bettercloud's ease of use and low barrier to entry. You can started with a handful of useful workflows almost immediately, and without much training. The workflow builder is very intuitive even for folks with little to no coding experience (as long as you have a grasp on if/then statements). The older G. tools are fantastic to utilize some functionalities of Google Administration that aren't native to Google's admin portal without learning GAM. Their customer support is phenomenal, fast, knowledgable, and always a pleasure to work with

The lack of a search in your workflows can be painful. If you have over 50 - 100 workflows, scrolling through each page (that are sorted alphabetically) can be a bit time consuming. The cost is also exceptionally high after a few hundred users. Their cost model of $X/user within your environment gets pricey very quickly.

We have a fever, and the cure is more cowbell.

The workflows and integrations are nice.

The Google actions in the workflows are limited and the legacy Google actions are still in their own separate console that hasn't been moved over yet.

BetterCloud is one, if not the best way to manage our Google Accounts

BetterCloud does most daily Google admin tasks from one place. BetterCloud makes it easy to reset Google passwords, update signatures, manage groups and so much more. Compared to the Google Admin Console, the interface of BetterCloud is much more user friendly. BetterCloud also integrates with other Google products, allowing administrators to update Docs, Sheets, Forms ect without ever logging into the users account. This is just the tip of the iceberg, BetterCloud makes it easy to create user accounts while applying company templates such as signatures. BetterCloud offers more complex functionality which as a user of 12 months, I haven't had to use myself yet. However, it is good to know that there is more to the product

One of the cons of BetterCloud can also be considered a Pro. BetterCloud is constantly updating and adding additional features, as a result, it can be hard to keep up with recent changes

Single Pane of Google Apps for Business management without the "Pain" of using google's admin page.

Simpler to use than the google Admin page. This package allows for multiple users with varying levels of access. It is hooked into the Google API and makes it easy for my admins to make needed account changes.

Sometimes sync with Google can be slow when performing many transactions. Also the "May I help You?" popups can be annowing. If I want to chat with someone I'll chat with someone. You need to assume that anyone using this software is saavy enough to hit the help button when they need to.

As a gsuite admin it was nice to be able to see at a quick glance if people were sharing docs or forwarding emails they shouldnt' be and to have the ability to setup alerts when it happened. It had a nice UI that made setting up and navigating these changes a breeze.

They are always updating and adding new features, some are included other are pay to use type of upgrades. Same with integrations often we'd find an integration we wanted to utilize only to be told by our success manager it was considered an addon.

BetterCloud helps us with onboarding and offboarding automation.

There is a lack of customization options. This limit us to setup our automations.

So far the best usage has been for termination process which helped us leverage couple of IT folks and help them in utilization of various other roles.

The best yet powerful feature is the workflow management.Various workflow may be setup based on the requirement. We use it on a daily pattern as this has now become part of our daily operations.

Not much spread in India, would be nice to see the growth and opportunities in such country where IT is flourished.

I really like it, not sure how we would manage without it

Customer service is top tier! I also like the ability to give granular admin access to front line IT support. Ability to set up workflows is fantastic

Some domain syncs are only daily or twice daily, which is not a deal breaker but would prefer more often

This is the best software for IT users. I and my team has been using it since last 2 years. It is very helpful to our organization. It is very easy to use. It provides every details related to IT. I personally experienced it. It is really amazing software

Each and every updated news about IT which help engineers growing their fields.

It provides every solution and update about IT users and engineers.

Overall this platform is great because that allows you to create complicated workflows without writing code, the customization is really seamless and fast.

Creating workflows is so easy and you can make use of integrations easily.

I can not really tell you any disadvantages but only the price is so expensive.